RA
Rhulani A
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews21 months ago
Worst Customer Experience !!!
Customer service !! In the month on July I was unable to pay for my monthly instalment. Prior to the 25th of July I did call them to make an arrangement but I told that I can only make it after the 25th. On the 26th a lady called me to say I did not pay and we have an arrangement. The arrangement was that they would debit 3K on the 27th ( Saturday) and the balance will then be split between 3 months. On the 27th they did not debit and I decided to call them on 30th of August as they still did not debit.I was told that the debit it pending and that it will go through. A day or two later , still no debit from them and I called them to ask for their banking details as I would pay directly. For that call, an agent of them called me to say I did not pay ! Mind you I’ve made an arrangement and still called them back. The lady gave me the WORST POSSIBLE CUSTOMER EXPERIENCE ONCE COULD EVER RECEIVE! I proceed to pay them directly and lodged a complaint. My complaint was received by them and eventually that lady called to apologise and the matter was resolved. On the 24th of August , they debited my account as arranged and all was well. Please tell me why I’m receiving calls from them to say that I did not make a payment arrangement?? I told the lady, Thelma , that I’ve made so many payment arrangements with them and at this point I’m actually tired of MFC and calling me, it actually feels like harassment at this point ! How do you guys debit me the normal instalment plus the arranged amount if i did not make a payment plan. All she said was ‘there’s nothing on the system ‘. How is it that ALL THE PREVIOUS AGENTS who called me did not update their systems or notes that I have made an arrangement. How is it that each call must be a back and forth with zero courtesy to me as a client and none of your agent care by the way. Don’t you treat your clients fairly ?? MFC needs to invest on customer service , I’m beyond disappointed and regret missing my payment with them. Had i known, I would have chosen a different account to miss than theirs !! I’m so tired ! If there was a negative zero ( negative star rate) I would give it to them , it’s what they deserve ! Never again !!!!!
0 replies
43 months ago
Horrible Experience
On the 10th of November 2022, my mom who I have listed as a regular driver on my car was bumped of outsurance client. They both seemed to have avoiding another car when the lady hit my mom. Two weeks passed we heard nothing from outsurance and we decided to call them. To our surprise we had to call them even though their client had reported the incident. Fine we were given the claim documents , which we completed and within 48 hours , their legal assessor , Mbali, called to say that they won’t be fixing my car. Her reasons were that my mom was negligent and that their driver only hit her because she was at fault. I asked her if they called to hear my moms side of the story and she said “they believe their client unless if I have SOLID PROOF” 1. Their client admitted in front of an official , there is even a statement where she admitted to being a fault but that was not considered. 2. They asked that we produce solid proof , which even their client does not have but somehow we must have it. 3. There are always 3 sides to a story ( individual a, b and the actual truth but for outsurance , their clients word was alll they needed. It’s crazy that I just saw another lady review outsurance on a similar situation like mine , just shows how they conduct their busines !!!!! I am going to share my experience far and wide using the following I have. I need people to know how terrible this company is, I am beyond disgusted.
7 replies
90 months ago
Empty promises from virgin money insurance
On the 10th of Jan I published a review on virgin money insurance and remember how they responded so promptly.. .. Guess what, to date I haven't received any call from them. It's the same ordeal, emails promising to provide feedback and nothing amounts to it!
1 reply
90 months ago
Bad experience!
On the 1st of Jan I was double debited by virgin insurance money. I decided to call in on the 3rd of Jan 19 and after holding for quite some time, Sonto picked up who then transferred me to the relevant department, minutes later she came to say there's no one to assist me. Frustrated at the fact that I waited for nothing, I sent in an email and to date all I receive is automated replys. I called in again yesterday and I was still not assisted. I sent through an email expressing my dissatisfaction and wanting to cancel my policy and no one has got back to me which makes me wonder on whether this is how you treat your claim request. Even though its going to be a financial loss on my side, I'd rather going through the waiting period again then to be with ah insurance company that does not treat their customers fairly.
1 reply
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1 Star
4 (100%)