Chané Chappell

Disappointing, careless and completely unprofessional experience

Disappointing, careless and completely unprofessional experience. If you don’t drive a Hilux, Fortuner or Land Cruiser, don’t expect honest or proper attention at Toyota Bloemfontein. I drive a Toyota Etios hatchback, which supposedly received a standard service on 2 December. I booked the vehicle on 6 November and specifically requested that a fan adjustment knob be ordered in advance. Despite multiple reminders, I had to return on 10 December because the part had not been ready earlier. On 10 December I was told the work had been completed, only to discover it had not. I was later informed that my vehicle had been confused with another similar vehicle. While resolving this, additional components were damaged and then repaired. The most concerning part is the complete lack of care and accountability. If something this simple can be mishandled, it raises serious concerns about the quality of the “standard service” done on 2 December. I am now left questioning whether my car was properly serviced or simply washed and returned. Trust completely lost. I won’t be back. I’ll be using a Toyota-approved independent workshop moving forward, and my next car will be a Suzuki — better value and, in my family’s experience, far better service.