RH
Ralph H
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews6 months ago
Called me back soon after my request via the app
Called me back soon after my request via the app. Handled 2 different issues thoroughly , had me on the phone for an hour but all was handled and I feel re-assured
71 replies
34 months ago
the service is efficient and allows me as the consumer to have control of what I purchase
the service is efficient and allows me as the consumer to have control of what I purchase. It affords me the luxury of time to find the right fit to my needs and budget
60 replies
67 months ago
Avoid Yang, Odell & Kostner
I was contacted by a telesales agent, who sounded believable and knowledgeable and I was convinced to take some risk on the US stock market. Over the period of about a year the company managed to convince me to invest and, according to my account on their website (back when it was accessible), I was in a favourable financial position. As with the other review, when I tried to realise some of the profits this is when it became evident that the whole company appears to be a scam. The most striking thing is that they would never send me any written answers to my queries. They would always call and have verbal conversations, coming up with all manner of reasons as to why I could not sell some stocks and realise my investments. From telling me that I needed to first settle some "corporate assistance" for a purchase, to suddenly finding out that I had warrants attached to the sale of some shares, to being a "family business" needing to deduct percentages for early termination of relationship. None of which is recorded anywhere in any documentation or on their website. I won't go into much further detail suffice to say that now my anti-virus even refuses to open their website. My main complaint is that they would not share with me a comprehensive statement of account and to this day they have kept my money. I urge anyone reading this review not to deal with anyone connected to the "company" calling themselves Yang, Odell & Kostner. They have a variety of artists who call you, all with differing UK-based accents and who answer to names such as, Nathan Porter, Peter Jenkins, Scott Mathieson. If the company had any integrity whatsoever, they would work extremely hard to satisfy their customer and grow the relationship based on mutual ethics, however this does not appear to be on their list of priorities. I too am in the process of further investigation
0 replies
99 months ago
Never get involved with Telkom, you can never resolve anything or get out!
I have had a problem with Telkom service since I signed up for their fibre service. Ironically, the service itself is quite good. The billing and customer care , however, is hopeless. Here follows a chronology of events. 1. In September 2016, I signed up for 10mbs 100GB + uncapped nightsurfer for R699 per month (I have a scan of the contract) 2. Some months later a Sales rep called to try convince me to up my package to 20mbps. I suggested I would consider it. 3. Some months later I started to receive mails/SMS from Telkom saying I am in arrears with my payments. ( I have monthly recurring payments setup so I found this strange, as I had not exceeded my 100gbs cap.) 4. I even tried to reach the Telkom agent who had called to try and find out what had happened, if anything that I might have been unaware of. 5. Here starts the painful process of many phone calls at my expense, never mind my time of course which is the most valuable. a. Eventually, an agent confirmed what I had suspected, that I was on 20mbs package which is why the bill had increased. I challenged them to show proof as to where and when I had consented to this increase - to date I received nothing. b. I asked Telkom to put me back to the package I signed for (refer to 1. above) They said OK and I left it at that. c. Next month I get my invoice once again saying I am now further in arrears and with a late payment fine slapped on as well. d. I call back again, to find that when Telkom "restored" my contract to its original state, they in fact put me onto a 10mbps UNCAPPED package, at a higher price than I originally signed for (refer to 1. above), hence the continued "overdues" and late payment interest e. More phone calls and disputes logged, finally I think I am back to where I started (refer 1. above), HOWEVER… 6. Now my latest invoice (March 2018) which still has "overdues" and still carries late payment, in fact states that I am in period 7 of my 24 month period. (refer to point 1 above , i.e. start date, and do the maths) - my assumption is that when Telkom put me back finally to where I should always have been, they started the contract period again. Additional point - in August of 2017, almost a year into this debacle of a contract, I stopped paying for 1 month, i.e. August, until I could actually reach someone in Telkom and find out what was going on. I concede that I may be due late payment interest on that month of August ( and I am happy to pay it if it is due ) Wanted Resolution 1. Telkom to explain to me why, due Telkom's flawed actions, i.e. moving me up to 20mbps, then down to 10mbps uncapped, I should pay alleged overdues and late payment charges on those alleged overdues which I have disputed on at least 4 occasions. 2. These alleged "overdues" and late payment charges therefore I do not believe are my responsibility. a. I need a competent Telkom agent to go through the entire life cycle of my contract and calculate what is due, taking away i. the erroneous upgrade to 20 mbps ii. The erroneous downgrade to 10mbps uncapped iii. The erroneous late payment fees b. I need the contact period re-stated to be month 16 of 24, so that I have only 8 months of further agony to endure before leaving Telkom never to return Conclusion…. Never go to Telkom. While they might have a technically good service, the after sales service is from the dinosaur age at best. Once again the agents on the phone try their best…. It's not their fault at all. I feel for them. By the way, don’t try to cancel your service. It requires you to send a form to a mailbox, i.e. ********** which responds with "…The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : 1991/005476/30]…" So… how does one actually cancel a service? Yours exasperatedly, Ralph
53 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (50%)