Palesa S

Work experience at Ismail and Dahya as collections agent

I worked at Ismail and Dahya Attorneys for a total of three weeks, one of which was spent in training as a Debt Collections Agent. During the initial phase, while I was still learning about the company and my role, the experience was generally positive. The training period was informative, and I appreciated the opportunity to understand the nature of the work and meet new people. However, challenges began shortly thereafter. The book I was informed I would be working on during my interview was changed twice before I could begin dialing, which created early uncer*****y. As time went on, my experience at the firm deteriorated significantly. I observed and personally experienced what I perceived to be ************** and favoritism within the workplace. My interactions with certain superiors were particularly difficult. On one occasion, I was publicly humiliated by someone in a position of authority over an issue that did not warrant such treatment. There was a strict culture discouraging communication among colleagues, and failure to meet KPIs often resulted in punitive measures, such as being required to stand for extended periods while still expected to perform calls. This made it physically uncomfortable and impractical, as I had to lean forward to see my screen while on calls. Additionally, the company experienced ongoing network issues for almost a full week, during which calls frequently failed to connect. Despite this, we were still expected to produce results, which I found unreasonable given the circumstances. It was difficult to meet performance expectations when the technical infrastructure was not functioning properly. The most positive aspect of my time at the firm was the opportunity to meet new people and build professional connections. I also encountered two or three superiors who were respectful and supportive, and I appreciated their professionalism. Unfortunately, the overall environment negatively affected my mental well-being. The stress and tension I experienced stemmed not from the workload itself, but from the manner in which employees were treated. By the end of my time there, my mental health was significantly compromised. This review reflects my personal experience and point of view. Others may have had different experiences, but this was mine. If you want it shorter, more neutral, or stronger but still professional, I can adjust the tone easily. You said: Stronger but professional ChatGPT said: Got you. Here’s a stronger, firm, but still professional version—direct, clear, and grounded in facts, without sounding emotional or defamatory: I worked at Ismail and Dahya Attorneys for a total of three weeks, including one week of training, in the role of Debt Collections Agent. Initially, while I was still being introduced to the company and the role, the experience was acceptable. The training period provided a basic understanding of the work, and I valued the opportunity to meet new people. However, shortly after training, my experience became increasingly negative. The book I was informed during my interview that I would be working on was changed twice before I was able to begin dialing, which created unnecessary instability and confusion from the outset. More concerning was the workplace culture. I experienced and observed clear ************** and favoritism. My interactions with certain superiors were particularly troubling, including an incident where I was publicly humiliated by someone in a position of authority over a matter that did not justify such treatment. Communication between colleagues was actively discouraged, contributing to a tense and intimidating environment. Failure to meet KPIs was met with punitive measures. Agents were required to stand for prolonged periods while still expected to take calls, resulting in physically uncomfortable and impractical working conditions, such as having to lean forward or slant down to view the screen during calls. These measures felt less corrective and more demeaning. The situation was further exacerbated by persistent network issues that lasted for almost a week. Calls frequently failed to connect, yet agents were still expected to deliver results despite the technical limitations. I found this expectation unrealistic and unfair, as performance was impacted by factors outside of employees’ control. While I did encounter two or three superiors who conducted themselves professionally and respectfully, these were exceptions rather than the norm. The only consistently positive aspect of my time at the firm was the opportunity to build connections with fellow colleagues. Ultimately, the environment had a serious negative impact on my mental well-being. The stress I experienced was not due to the workload, but rather the treatment of staff and the overall management approach. By the end of my tenure, my mental health was significantly affected, to the point where I felt at risk of relapsing into depression. This review reflects my personal experience and perspective. Others may have had different experiences, but this was mine.