JK
Jenna K
Active since Mar 2018
2
Reviews
0
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Reviews
2 reviews3 months ago
Paid in full, no delivery or follow-up
I placed an order for 5 olive trees with ClicknPlant and made full payment on 10 March 2026 (over R7,500). The person I was dealing with (Nick) was very helpful and responsive up until payment. After sending proof of payment, I did not receive confirmation and had to follow up multiple times via email and WhatsApp. I later received a brief WhatsApp confirming payment was received and that delivery would take place the following week. While I understand that delivery can take some time, I have not received a confirmed delivery date or any further communication since then. Both my husband and I have followed up again via both email and WhatsApp, but have not received a response, and no goods have been delivered. I have now requested a refund and would appreciate a response so this can be resolved directly. Given the value of the order, the lack of communication is concerning.
2 replies
75 months ago
Still awaiting refund 2 weeks later.
Over 2 weeks ago I ordered a keyboard online. It was paid for in full. Only after the transaction was completed, I was told that they didn't have the model in stock. I asked for an immediate refund which I have not yet received. I was to understand it would take maximum ten working days which was frustrating in itself and I was never offered much by way of apology or customer care. No follow up or feedback has been volunteered and I've had to initiate all follow ups. Just a disappointing process and attitude. The inconvenience could have been mitigated by a simple curtesy call or basic customer care. Casio should also make better efforts to keep their website updated to reflect accurate availability.
0 replies
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1 Star
2 (100%)