JK
Jenna K
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Paid in full, no delivery or follow-up
I placed an order for 5 olive trees with ClicknPlant and made full payment on 10 March 2026 (over R7,500). The person I was dealing with (Nick) was very helpful and responsive up until payment. After sending proof of payment, I did not receive confirmation and had to follow up multiple times via email and WhatsApp. I later received a brief WhatsApp confirming payment was received and that delivery would take place the following week. While I understand that delivery can take some time, I have not received a confirmed delivery date or any further communication since then. Both my husband and I have followed up again via both email and WhatsApp, but have not received a response, and no goods have been delivered. I have now requested a refund and would appreciate a response so this can be resolved directly. Given the value of the order, the lack of communication is concerning.
0 replies
73 months ago
3 weeks waiting for order or refund.
I placed an order on the 16 March (three weeks ago). I still don't have my house and food goods. I understood that there might be a slight delay due to lock down but not 3 weeks. No-one has called or apologised. I asked to cancel my order and get a refund so I can buy the food elsewhere. I get a different story every time I call. It takes 4 days for someone to reply to an email with a one word answer. If you can't process the orders, don't take people's money. Or at the very least take the initiative and keep your customers informed about the progress.
0 replies
74 months ago
Still awaiting refund 2 weeks later.
Over 2 weeks ago I ordered a keyboard online. It was paid for in full. Only after the transaction was completed, I was told that they didn't have the model in stock. I asked for an immediate refund which I have not yet received. I was to understand it would take maximum ten working days which was frustrating in itself and I was never offered much by way of apology or customer care. No follow up or feedback has been volunteered and I've had to initiate all follow ups. Just a disappointing process and attitude. The inconvenience could have been mitigated by a simple curtesy call or basic customer care. Casio should also make better efforts to keep their website updated to reflect accurate availability.
0 replies
98 months ago
Unsafe returns and poor customer care from Superbalist
I am a loyal Superbalist customer. In the beginning of Feb, I followed the usual returns process . The package was collected by the usual courier I see often for Superbalist returns and collections. However, somehow they lost the package and it was seemingly mislogged/misplaced during their returns process. We tracked down and phoned the courier immediately who admitted collecting it from us, as we see him frequently and he's become familiar with us. We also did all we could to assist in tracking down where the package had gone to, going out of our way to get details and information to assist Superbalist. After nearly 2 months of following up ad nauseum, being transferred numerous times, being as courteous and appreciative as possible for all their help, and 40 odd emails following up on the whereabouts of the collection, I'm told (once again, after I followed up after 10 days of silence) that they can't get any more information, they hope I can understand and "have a nice day". Why must I suffer a financial loss because their registered third parties stuffed up? Surely the burden is then on them to provide safe and secure online shopping and returns and I should have been refunded for the item lost, due to their negligence? Surely they'd want to do something to apologise for this inconvenience, retain me as a customer and fix my overall brand experience? I have tried to be as patient, helpful and understanding during the process, but they've done everything to try and make the issue mine to deal with, even telling me I had to personally contact Takealot incase it turned out their courier had accidentally taken it to that warehouse instead, as there seemed to be some sort of overlap there. I can live without the top or the money for it (thank goodness it was not an item of high value in this instance) . Irrespective of what was returned, it's the principle, integrity and security that's bothering me. How can a package just vanish on their watch, and why is it the consumer's problem? What more can we do as consumers to protect ourselves or assist in theses instances? And when does the business step in and step up? And finally, why must customers take to Hello Peter or Social media to be taken seriously? It's exhausting and degrading.
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Review Distribution
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4 Star
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2 Star
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1 Star
4 (100%)