PS
Patience S
Active since Mar 2018
2
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2 reviews26 months ago
Unsatisfactory client service
Good day I was involved in an accident on the 5th of February 2023 and my vehicle was towed to Renew IT (Edenvale) to be assessed. Assessment was done on the 12th February 2023. I was informed that my vehicle is a write off and I was not happy with the decision and requested that my vehicle be released for me to do other quotations to get it fixed. On the 13th when I contacted Renew It to check if my insurer has already sent email of released I was informed that my car was already dispatched to auction nation without my consent. Phoned insurer immediately and requested my vehicle to be sent to me. The vehicle was towed to my home on the 14th February. It was no longer in the condition it had left. I'm assuming for full assessment to be done it had to be stripped but also know that it should be assembled again back to how it initially was which was not the case. I have photos of before (when it was towed to be assessed) I am not happy at all with service I'm receiving from dial direct aft a full 5 years of of paying premiums without fail and still not being able to be assisted. As if that was not enough I'm told that my cover doesn't cover own damages to vehicle yet the policy schedule clearly shows that it was part of my premium and covered for market value. Upon questioning no clear answers are given to me except that the matter will be excallated. You urgent response in this matter will be highly appreciated. Regards Upset and disappointed client
58 replies
98 months ago
Robbed off R1595 and received no pictures
I was called to a promotion for a family photo shoot at Blush studios on the 12th December 2017. upon the telephone conversation with the consultant I was told to pay R300 prior to the shoot which will be for the photos. I clearly asked if the will be an extra amount i would need to pay to get my pictures or that R300 will be enough? the response i got was that if I want a canvas or anything extra then I would have to pay more. Got to the Shoot and we were offered drinks, taken to a make up artist and prepared for the shoot. our shoot consisted of 3 clothing changes and it was a great experience, the photographer was very nice and friendly. As the shoot was completed we were then taken to an office to view our pics. A total of 90 pictures were taken and only 20 were edited. we watched a video of all pictures. then we were given a brochure with price lists of what was offered to us to pay for our pictures and mind you all of them were expensive and nothing was less than R1000. to my surprise I told the guy that we were told the pictures were R300 and no one said we would have to pay thousands for them unless we wanted extras. we negotiated as my kids really wanted those pics and they said if we leave the studio without paying the will delete all the pis and don't keep them on their system. I was offered a student package that was R1595 and given a disc of the pics and told to email the ones i wanted to be printed. since it was December the company closed for holidays and re-opened on the 11 January 2018. Phone calls are never answered nor emails responded to as i tried numerous times to find out when i will receive my pictures or where I should send them the ones they should print. Eventually after too many failed attempts spoke to someone told them my story and they said they will go investigate till today i have received no feedback. The disc i was given is not even working it only opens two pictures and the rest wont open the disc says error on all the rest of the pictures. I basically paid R1595 for nothing.
0 replies
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