Liza H

TTS Port Elizabeth - NO customer service whatsoever!!!

Is there even an option for 0 stars, because that's what TTS would get from me if this were possible! My phone's screen stopped working a few weeks ago so I sent it to TTS for a quote and to be repaired. I paid the R3100 to get it fixed. A few weeks of patiently waiting and calling for updates, I eventually got told it's not actually the screen but the main board. So I give permission for this to be repaired instead of the screen. Another few weeks pass and after throwing my toys out the cot I get promised the phone will be delivered the following morning. By lunch time the phone still hasn't arrived so I call to where it is to be told I still owe R400... So I happily pay the R400 hoping for a delivery that afternoon... But to no avail! I call at 16:00 to find out that now my phone isn't charging and is back with the technician. Keep in mind my phone was charging perfectly well when it went to TTS. I re-threw my toys and was promised to be called by 11:00 the following morning. And as per their usual ridiculously low work standard, I received no call back. I called again now only to find out "there is no manager on duty, I'll get someone to call you back"... I'm not holding my breath! 8 weeks and R3600 later and I'm STILL waiting for my phone to be fixed. I email and phone on a regular basis to get updates; my emails aren't replied to and I keep getting "the manager is out we'll get her to phone you back" which needless to say never happens! This is without a doubt the worst service I have EVER received! If Samsung remains affiliated to TTS I would need to seriously reconsider purchasing Samsung products in future!