Winchesro J

Bad Customer Service

To whom it may concen I hope that this email finds you well. I just thought that I would let you know that I am extremely disgusted with the pathetic service I have been receiving. I purchased a Nissan NP300 at Nissan Parrow on the 27th January 2018 and ever since then I have been having endless problems. Not only have I been unhappy with the vehicle but with the poor customer service too. Since I received the vehicle I noticed that the back rest of the vehicle was extremely lose (apparently that is a factory issue with all NP300) - keep in mind I paid R169 000 for a brand new vehicle with a "known factory fault" that never once did the sales guy bring to my attention. The driver's side window winder was lose according to Parrow management they dont know what the issue was with the window winder and why it was like that! One would expect a new vehicle to be flawless! The vehicle itself was not level and was on an angle for some reason the left side of the vehicle was higher than the right side C got me thinking that this vehicle has been used. I still dont know what the issue was with it because yet again no explanation was given. The fan of the aircon makes a weird buzzing sound when switched on and apparently this is an electronic fault that cannot be foreseen. Even when driving the vehicle in to Nissan Parrow there was a weird sound when braking. All this complaints probably disgusted you too. So please tell me how I can have "soooooo many" issues with a new vehicle? Not only to forget the bad service and lack of communication from Nissan Parrow they had me driving up and down on numerous occassions for nothing and keep in mind I stay in Mitchells Plain. Driving up and down was a massive inconvenience for me and now even disappointing because it was all for nothing. After being assured by Mariaan as well as Peter should I be unhappy or encounter any issue I can bring the vehicle in, was not only a lie that was well candy coated but also an expectation that was set which now Nissan Parrow cant uphold too. I have now decided with all the evidence I am taking this to HelloPeter because it is so frustrating to experience this! I feel that I need to be heard and maybe then my issues will be resolved. This vehicle needs to be taken back or a brand new flawless vehicle needs to be given to me. Regards, Winchesro Johnson