NP
Nissan Parow
Unclaimed Business
NP
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAG
Ansie G
1 reviews | Active since Jan 2020
9 Jan 2025, 10:10
Nissan Parow
I am trying to book an appointment since yesterday for my Nissan bakkie. I am holding for 10 min and longer and do not get through. Phone five times. Yesterday after a long time of holding I left a message at the lady from reception and she said the service department will phone me back, but nobody did. They also mention an watts app number you can use but when I tried to use it, it did not work.
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Ansie G
1 reviews | Active since Jan 2020
9 Jan 2025, 10:10
Nissan Parow
I am trying to book an appointment since yesterday for my Nissan bakkie. I am holding for 10 min and longer and do not get through. Phone five times. Yesterday after a long time of holding I left a message at the lady from reception and she said the service department will phone me back, but nobody did. They also mention an watts app number you can use but when I tried to use it, it did not work.
0
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Odile O
1 reviews | Active since Jan 2020
6 Nov 2020, 17:31
Bad customer service/ misrepresentation of a product/of no help
I purchased a vehicle from Nissan Parow May 2029. It was a Kia Picanto 1.0 Smart 2019 model and i happen to be the second owner. The vehicle was sold to me and i was told on numerous occasions ,by the sales person, that as per Kia the vehicle has a service plan but its a balance of one year. I was fine with that because it meant that i was covered for the second service and there after i would extend the plan to a further three years. And that i communicated with them. I did however not receive any documentation. To my embarrassment , upon me taking the vehicle for its second service, which would be the first service done by me as the second owner , i was asked if i was going to pay cash or with card. That came as a real surprise to me, because that was not the information given to me when I purchased the vehicle and now i have to pay for it. It was than established that the previous owner took out a month to month plan and it was cancelled whiles i was in the possession of the car. Neither Nissan or Kia is willing to sort this out or wants to take responsibility for what is clearly False representation of some sort. They are rather sending me up and down to sort it out. You cannot sell a product and make all kinds of promises, and in the meantime the promise is not being upheld and it becomes the fault of the person who bought the product? . So how does that work? Whos fault is it that wrong information was given ? Is it fair? Why must i be responsible?
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Odile O
1 reviews | Active since Jan 2020
6 Nov 2020, 17:31
Bad customer service/ misrepresentation of a product/of no help
I purchased a vehicle from Nissan Parow May 2029. It was a Kia Picanto 1.0 Smart 2019 model and i happen to be the second owner. The vehicle was sold to me and i was told on numerous occasions ,by the sales person, that as per Kia the vehicle has a service plan but its a balance of one year. I was fine with that because it meant that i was covered for the second service and there after i would extend the plan to a further three years. And that i communicated with them. I did however not receive any documentation. To my embarrassment , upon me taking the vehicle for its second service, which would be the first service done by me as the second owner , i was asked if i was going to pay cash or with card. That came as a real surprise to me, because that was not the information given to me when I purchased the vehicle and now i have to pay for it. It was than established that the previous owner took out a month to month plan and it was cancelled whiles i was in the possession of the car. Neither Nissan or Kia is willing to sort this out or wants to take responsibility for what is clearly False representation of some sort. They are rather sending me up and down to sort it out. You cannot sell a product and make all kinds of promises, and in the meantime the promise is not being upheld and it becomes the fault of the person who bought the product? . So how does that work? Whos fault is it that wrong information was given ? Is it fair? Why must i be responsible?
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Akhona K
1 reviews | Active since Jan 2020
4 Feb 2019, 14:32
Lack of Feedback, False Promises!!!
I made an enquiry about the new Qashqai /X-Trail, and was connected to Nissan Parow. Met up with the Sales Exec and we discussed terms, and how much I wanted to pay and the specs of the vehicle, did some test driving, and I was happy! They evaluated my car for a trade in and they were happy that they would settle it and I need to fill in all forms and waited for finance confirmation, and I didn't hear from the Sales Exec for 2-3 days despite several emails and calls I made with no response or feedback. Today, I called him again as I am planning a trip down to the EC soon, and the guy said he would call me again and he did not! I sent him an email, and he only response around 3pm (today) stating that they would be willing to settle my car only if I took a manual, not the auto which I wanted! I am so livid now because I could have gone elsewhere if he had not wasted my time like this, and making me sign forms and give him my documents for no reason! I am utterly disgusted right now!
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Akhona K
1 reviews | Active since Jan 2020
4 Feb 2019, 14:32
Lack of Feedback, False Promises!!!
I made an enquiry about the new Qashqai /X-Trail, and was connected to Nissan Parow. Met up with the Sales Exec and we discussed terms, and how much I wanted to pay and the specs of the vehicle, did some test driving, and I was happy! They evaluated my car for a trade in and they were happy that they would settle it and I need to fill in all forms and waited for finance confirmation, and I didn't hear from the Sales Exec for 2-3 days despite several emails and calls I made with no response or feedback. Today, I called him again as I am planning a trip down to the EC soon, and the guy said he would call me again and he did not! I sent him an email, and he only response around 3pm (today) stating that they would be willing to settle my car only if I took a manual, not the auto which I wanted! I am so livid now because I could have gone elsewhere if he had not wasted my time like this, and making me sign forms and give him my documents for no reason! I am utterly disgusted right now!
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Replies (0)WJ
Winchesro J
1 reviews | Active since Jan 2020
4 Apr 2018, 10:34
Bad Customer Service
To whom it may concen I hope that this email finds you well. I just thought that I would let you know that I am extremely disgusted with the pathetic service I have been receiving. I purchased a Nissan NP300 at Nissan Parrow on the 27th January 2018 and ever since then I have been having endless problems. Not only have I been unhappy with the vehicle but with the poor customer service too. Since I received the vehicle I noticed that the back rest of the vehicle was extremely lose (apparently that is a factory issue with all NP300) - keep in mind I paid R169 000 for a brand new vehicle with a "known factory fault" that never once did the sales guy bring to my attention. The driver's side window winder was lose according to Parrow management they dont know what the issue was with the window winder and why it was like that! One would expect a new vehicle to be flawless! The vehicle itself was not level and was on an angle for some reason the left side of the vehicle was higher than the right side C got me thinking that this vehicle has been used. I still dont know what the issue was with it because yet again no explanation was given. The fan of the aircon makes a weird buzzing sound when switched on and apparently this is an electronic fault that cannot be foreseen. Even when driving the vehicle in to Nissan Parrow there was a weird sound when braking. All this complaints probably disgusted you too. So please tell me how I can have "soooooo many" issues with a new vehicle? Not only to forget the bad service and lack of communication from Nissan Parrow they had me driving up and down on numerous occassions for nothing and keep in mind I stay in Mitchells Plain. Driving up and down was a massive inconvenience for me and now even disappointing because it was all for nothing. After being assured by Mariaan as well as Peter should I be unhappy or encounter any issue I can bring the vehicle in, was not only a lie that was well candy coated but also an expectation that was set which now Nissan Parrow cant uphold too. I have now decided with all the evidence I am taking this to HelloPeter because it is so frustrating to experience this! I feel that I need to be heard and maybe then my issues will be resolved. This vehicle needs to be taken back or a brand new flawless vehicle needs to be given to me. Regards, Winchesro Johnson
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Winchesro J
1 reviews | Active since Jan 2020
4 Apr 2018, 10:34
Bad Customer Service
To whom it may concen I hope that this email finds you well. I just thought that I would let you know that I am extremely disgusted with the pathetic service I have been receiving. I purchased a Nissan NP300 at Nissan Parrow on the 27th January 2018 and ever since then I have been having endless problems. Not only have I been unhappy with the vehicle but with the poor customer service too. Since I received the vehicle I noticed that the back rest of the vehicle was extremely lose (apparently that is a factory issue with all NP300) - keep in mind I paid R169 000 for a brand new vehicle with a "known factory fault" that never once did the sales guy bring to my attention. The driver's side window winder was lose according to Parrow management they dont know what the issue was with the window winder and why it was like that! One would expect a new vehicle to be flawless! The vehicle itself was not level and was on an angle for some reason the left side of the vehicle was higher than the right side C got me thinking that this vehicle has been used. I still dont know what the issue was with it because yet again no explanation was given. The fan of the aircon makes a weird buzzing sound when switched on and apparently this is an electronic fault that cannot be foreseen. Even when driving the vehicle in to Nissan Parrow there was a weird sound when braking. All this complaints probably disgusted you too. So please tell me how I can have "soooooo many" issues with a new vehicle? Not only to forget the bad service and lack of communication from Nissan Parrow they had me driving up and down on numerous occassions for nothing and keep in mind I stay in Mitchells Plain. Driving up and down was a massive inconvenience for me and now even disappointing because it was all for nothing. After being assured by Mariaan as well as Peter should I be unhappy or encounter any issue I can bring the vehicle in, was not only a lie that was well candy coated but also an expectation that was set which now Nissan Parrow cant uphold too. I have now decided with all the evidence I am taking this to HelloPeter because it is so frustrating to experience this! I feel that I need to be heard and maybe then my issues will be resolved. This vehicle needs to be taken back or a brand new flawless vehicle needs to be given to me. Regards, Winchesro Johnson
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Anonymous
1 reviews | Active since Jan 2020
11 Jul 2017, 08:59
Bad Bad Bad service
<p>Hi</p> <p>I must say that the service at Nissan Parow, is extremly BAD, I have send my wifes car there for a check up after she got stuck at 5 in the morning on her way to work. their findings was that the Alternator is Faulty, </p> <p>Left the car there to be fixed as it is used by my wife and kids for their way around from Villiersdorp to Cape town weekly. </p> <p>After it has been at nissan for a week, they called me to informe the problem is fixed, very happy and the time, just to be back a week later a week later, again it had to stay with them for a week. collected the friday and as my wife came to villiersdorp the car just cut out and everthing was dead. opened the hood and found the terminals was loose. fixed it and chanced the battery. </p> <p>this monday morning she leave around 4.30 am for cape town. just to get call that about 10Km, form villiersdorp she got stuck again. went to her for recovery and found that it is the samr problem that the car was at nissan for 2 weeks. </p> <p>Drove the car to Parow nissan myself, just to hear from the Foreman, Egon Johnson, that it is not his problem that my wife and kids got stuck in the middle of nowhere on a dark road at 4.45 in the morning. </p> <p>my queston to his was, you are the forman, and you had to do a quality check on the car before it had to leave the works shop. His reply, thats not my problem and walked away. </p> <p> </p> <p>does Nissan Garages care about the customers , i dont think so, as the car was not fixed after it have been to them for 2 weeks twice for the same problem, or does nissan not know hoe to fix nissan cars. </p> <p> </p> <p>i would not recomment Nissan Parow to anyone</p>
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Anonymous
1 reviews | Active since Jan 2020
11 Jul 2017, 08:59
Bad Bad Bad service
<p>Hi</p> <p>I must say that the service at Nissan Parow, is extremly BAD, I have send my wifes car there for a check up after she got stuck at 5 in the morning on her way to work. their findings was that the Alternator is Faulty, </p> <p>Left the car there to be fixed as it is used by my wife and kids for their way around from Villiersdorp to Cape town weekly. </p> <p>After it has been at nissan for a week, they called me to informe the problem is fixed, very happy and the time, just to be back a week later a week later, again it had to stay with them for a week. collected the friday and as my wife came to villiersdorp the car just cut out and everthing was dead. opened the hood and found the terminals was loose. fixed it and chanced the battery. </p> <p>this monday morning she leave around 4.30 am for cape town. just to get call that about 10Km, form villiersdorp she got stuck again. went to her for recovery and found that it is the samr problem that the car was at nissan for 2 weeks. </p> <p>Drove the car to Parow nissan myself, just to hear from the Foreman, Egon Johnson, that it is not his problem that my wife and kids got stuck in the middle of nowhere on a dark road at 4.45 in the morning. </p> <p>my queston to his was, you are the forman, and you had to do a quality check on the car before it had to leave the works shop. His reply, thats not my problem and walked away. </p> <p> </p> <p>does Nissan Garages care about the customers , i dont think so, as the car was not fixed after it have been to them for 2 weeks twice for the same problem, or does nissan not know hoe to fix nissan cars. </p> <p> </p> <p>i would not recomment Nissan Parow to anyone</p>
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Ronel J
1 reviews | Active since Jan 2020
21 Jun 2017, 12:18
Nissan Parow - Bad experience
<p>I went to go and collecte my car, after they contacted me. My car when in for a service. The service manager did not even greeted me, someone else ask me who is working with her ask if he can assist, I say no I am waiting for the service manager. She said to him he cannot assist because is working in a different section. But he tried from his side to be helpful, the Service Manager did not even greeted. Ok paperwork is been done and car service paid for. Service Manager is going to collect my car. I went up to the car that the Service Manager brought to me and then I am asking, my car has a scratch and what happed. And the Service manager said yes but your husband brought it in really my husband will tell me if he scratch my car. The Service Manager said she will call the Manager, really... After I nearly got a heart attach. I walk around the car and it was not my Nissan Tida. Still awaiting for the Manager, I work to his office, and told them they given me the wrong car, No it is my car they said. Really. Then the Paperwork was someone elses. The Person was waiting for is car. I ask are you waiting for you car, so I told him they want to give his car to me. Service is bad, will think twice to go back. They actually went and Look for my car. Wondering if the invoice and information is correct???</p>
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Ronel J
1 reviews | Active since Jan 2020
21 Jun 2017, 12:18
Nissan Parow - Bad experience
<p>I went to go and collecte my car, after they contacted me. My car when in for a service. The service manager did not even greeted me, someone else ask me who is working with her ask if he can assist, I say no I am waiting for the service manager. She said to him he cannot assist because is working in a different section. But he tried from his side to be helpful, the Service Manager did not even greeted. Ok paperwork is been done and car service paid for. Service Manager is going to collect my car. I went up to the car that the Service Manager brought to me and then I am asking, my car has a scratch and what happed. And the Service manager said yes but your husband brought it in really my husband will tell me if he scratch my car. The Service Manager said she will call the Manager, really... After I nearly got a heart attach. I walk around the car and it was not my Nissan Tida. Still awaiting for the Manager, I work to his office, and told them they given me the wrong car, No it is my car they said. Really. Then the Paperwork was someone elses. The Person was waiting for is car. I ask are you waiting for you car, so I told him they want to give his car to me. Service is bad, will think twice to go back. They actually went and Look for my car. Wondering if the invoice and information is correct???</p>
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Warren S
1 reviews | Active since Jan 2020
23 Dec 2016, 07:52
No Contact No Service
<p>When your Nissan breaks down, the first thing you think of is to call your Nissan dealership for help. Dont try call Nissan Parow, you will not get through to anyone at all. After 10 minutes of recorded messages you get through to the receptionist who tells you that all the lines are busy (after explaining that is is a breakdown situation) but still tries to put you through to the service department, the call ends with a " sorry your call could not be answered, please try again later". I eventually got through to receptionist again and asked if this was common practice to **** calls in a breakdown situation, you guessed it, it happened again. Luckily I got hold of a non Nissan agency who repairs Nissan vehicles, he will leave in 5 minutes to come and fetch my vehicle. BEWARE THE AFTER SALES NO SERVICE YOU WILL RECEIVE WHEN PURCHASING A NISSAN VEHICLE!!!!!!!!!!!! </p>
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Warren S
1 reviews | Active since Jan 2020
23 Dec 2016, 07:52
No Contact No Service
<p>When your Nissan breaks down, the first thing you think of is to call your Nissan dealership for help. Dont try call Nissan Parow, you will not get through to anyone at all. After 10 minutes of recorded messages you get through to the receptionist who tells you that all the lines are busy (after explaining that is is a breakdown situation) but still tries to put you through to the service department, the call ends with a " sorry your call could not be answered, please try again later". I eventually got through to receptionist again and asked if this was common practice to **** calls in a breakdown situation, you guessed it, it happened again. Luckily I got hold of a non Nissan agency who repairs Nissan vehicles, he will leave in 5 minutes to come and fetch my vehicle. BEWARE THE AFTER SALES NO SERVICE YOU WILL RECEIVE WHEN PURCHASING A NISSAN VEHICLE!!!!!!!!!!!! </p>
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Reyaad R
1 reviews | Active since Jan 2020
27 May 2016, 08:29
Almost 5years old 48000km on clock
<p>Got my Nissan Navara brand new out of the box had all services done at Nissan last service it only had half service done due to extended service plan not covering service. Got 48000km on clock now an the turbo faulty an needs to be replaced at a cost of R52000 quoted by Nissan. Complained to them all they said is its out of warranty an last service was incomplete nothing they can do.I paid R415000 almost 5years ago for a Navara that only did 48000km up to now an now I needed spend another R52000 on a turbo whow in still in shock.thanks Nissan for your non help on this matter.</p>
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Reyaad R
1 reviews | Active since Jan 2020
27 May 2016, 08:29
Almost 5years old 48000km on clock
<p>Got my Nissan Navara brand new out of the box had all services done at Nissan last service it only had half service done due to extended service plan not covering service. Got 48000km on clock now an the turbo faulty an needs to be replaced at a cost of R52000 quoted by Nissan. Complained to them all they said is its out of warranty an last service was incomplete nothing they can do.I paid R415000 almost 5years ago for a Navara that only did 48000km up to now an now I needed spend another R52000 on a turbo whow in still in shock.thanks Nissan for your non help on this matter.</p>
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