JJ
Johan J
Active since Apr 2018
2
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2 reviews28 months ago
Unprofessional and utterly poor service
I had an appointment to take my Ford Figo for 220000 , and was scheduled for the 14th of December. I was the first person in line to check the vehicle in for service. I asked the service advisor as to how long a 220000km service would take, and she informed me about 3 - 4 hours. Instead it took close to six hours. The basic spares required for this service , air filter and fuel filter was not available. I had to wait for them to order spares that was only available on the Monday 18 December. The service advisor said that they would send a driver with a courtesy vehicle to fetch my vehicle to finish the service. My car had fuel just below the half mark. The courtesy vehicle arrived to me with the empty (no fuel) light on. I drove it only 4km from home to work, as we are working and residing on a lodge. I received a call from the service advisor that the fuel in my car might not be enough to return my car to me, and if they could put fuel( R 200) which I was not happy about. The driver arrived with my vehicle today. The fuel light and empty alarm came on. The driver had a container to fill the courtesy car with fuel. On inspection with the driver present, I found that the rear bumper of my car was damaged and both the bumper and rear hatch door had scratches. I took photo's and called the service advisor and informed her about it with the driver present. Also took photo's and forwarded to her . They will fetch my car to repair the damage caused, but when I asked if i have to pay the fuel costs again, I was ignored. . I serviced my car from 2018 with them , but this is the worst service ever experienced. And the audacity that I have to pay the fuel costs for their mistakes ???????????
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