Aobakoe F

Flight from CPT to BFN

To whom it may concern It is very disheartening with the service that we as patrons got from the crew. Flight A4Z606 was first delayed due to unforeseen circumstances. Which I completely understood. However, the reception that we as patrons got when we requested answers as to when will be leaving, was very vague. Certain information withheld from us. Events leading to the dissatisfaction. We boarded the bus at 19H00 to take us to board the plane, when we were told that the Plane has been cancelled, because Bloemfontein airport cannot welcome us as they closing at 20H00. I personal understood that, we were very unfortunate, however, the clarity that we needed as to when we will be flying was given to us at 21H30. To our surprise, we got a plane for the 25th of February 2026 at 16H20. The question I posed to the manager at the Airport at Airlink, said that there was nothing that they can do to help us find alternative planes of even book us in for accommodation. Furthermore, I requested for a refund, I was told that refunds take at least eight weeks if one is lucky enough. What baffled me the most was that despite our numerous attempts to get clarity people just kept asking us to be patient they will revert back soonest. There were close to ten elderly patron, some of which were seated in wheels chairs trying to get feedback also. but to no avail. What pains me the most about events leading to this is that Airlink failed to protect us as their clients. I am a very unhappy patron. Service delivery on the side of Airlink was very poor. Alot of the passageners cancelled thier tickets and were forced to take other planes. The least the company could have come the alternatives to help us as passengers Kindest Regards