Ingrid F

Dishonest and unresponsive

Three of their plumbers and electricians came on an after hours call out to my house to repair my geyser and I was charged over R11,000, which had to be paid before they left the premises. 5 days later I discovered that they had lied about the repairs and had only just turned on a switch. They had not replaced the heating element that I was charged for, and it seems that the “burnt out” element that I was shown as proof that it needed replacing, was never from my geyser. All the repair that I was charged for, in fact not done. I was completely defrauded. Calls and emails to the company complaining about the falsified work on the invoice have gone unanswered for several weeks now. I have been unable to recover my money, and they have accepted no responsibility for the dishonesty of their employees. I will never use them ever again, and I strongly urge others not to either.