ZN
Zanele N
Active since Apr 2018
2
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Reviews
2 reviews3 months ago
I am extremely disappointed with the service I have been receiving from MWEB
I am extremely disappointed with the service I have been receiving from MWEB. Firstly, the fiber coverage in my home is very poor. I app**** for 5GHz connectivity, but for it to work I literally have to stand next to the router. The moment I move to another room, the signal disappears completely. Only the 2.4GHz connection works properly throughout the house, which defeats the purpose of paying for 5GHz service. Secondly, I signed up for a contract of R430 per month, yet for consecutive months I have been billed over R500 without any proper explanation. Lastly, the customer service waiting times are unacceptable. Every call involves holding for over 20 minutes before getting assistance. Customers do not have the time or patience for this. MWEB seriously needs to improve its support staff capacity and service delivery. Very disappointing experience overall.3 replies
4 months ago
We are currently being charged about R500 per month for electricity availability by Buffalo City Metropolitan Municipality, yet we have now gone three consecutive days without electricity
We are currently being charged about R500 per month for electricity availability by Buffalo City Metropolitan Municipality, yet we have now gone three consecutive days without electricity. This raises a serious concern — what exactly are we paying for? The purpose of an availability charge should be to ensure that electricity is accessible and that infrastructure is maintained. However, there has been no supply and no urgency in resolving the issue. It is unfair for residents to be billed consistently for a service that is not being delivered. If electricity is not available for days, then the charge loses its meaning. We request clarity on what this fee covers and immediate improvement in response times and communication during outages. This situation is unacceptable and needs urgent attention. Concerned Resident0 replies
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