BC
Buffalo City Municipality
Unclaimed Business
Government & Ombudsman Services|2|6 Reviews (last 12 months)|This business does not respond to reviews
BC
Buffalo City Municipality
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|6 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Buffalo City Municipality
Buffalo City Municipality has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Buffalo City Municipality across 99 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Simphiwe N
1 reviews | Active since Jan 2020
10 Oct 2025, 06:02
After sometime consuming expired foods (none/perishable) from my food retailer/shops around my area at Spar/Astron Energy I went to Environmental Health for assistance (from 18th Sept - 2nd Oct) instead I got laughed at by the manager Siwe Gqaliwe
After sometime consuming expired foods (none/perishable) from my food retailer/shops around my area at Spar/Astron Energy I went to Environmental Health for assistance (from 18th Sept - 2nd Oct) instead I got laughed at by the manager Siwe Gqaliwe. Even roped in the Clr speaker to intervene dololo.
Helpful (0)
|Replies (0)SN
Simphiwe N
1 reviews | Active since Jan 2020
10 Oct 2025, 06:02
After sometime consuming expired foods (none/perishable) from my food retailer/shops around my area at Spar/Astron Energy I went to Environmental Health for assistance (from 18th Sept - 2nd Oct) instead I got laughed at by the manager Siwe Gqaliwe
After sometime consuming expired foods (none/perishable) from my food retailer/shops around my area at Spar/Astron Energy I went to Environmental Health for assistance (from 18th Sept - 2nd Oct) instead I got laughed at by the manager Siwe Gqaliwe. Even roped in the Clr speaker to intervene dololo.
0
Replies (0)AC
Amanda C
1 reviews | Active since Jan 2020
20 Aug 2025, 08:21
Great service from Zoleka Makapela at BCMM office KWT.
I have been struggling with a debt account at BCMM since July 2023. On August 14, 2025, I visited the BCMM office in King William's Town, where Zoleka Makapela assisted me. She was incredibly helpful—friendly, professional, and attentive to my situation. She provided valuable advice, and as a result, my issues were resolved. Thank you very much; your great effort is noticed and appreciated.
Helpful (0)
|Replies (0)AC
Amanda C
1 reviews | Active since Jan 2020
20 Aug 2025, 08:21
Great service from Zoleka Makapela at BCMM office KWT.
I have been struggling with a debt account at BCMM since July 2023. On August 14, 2025, I visited the BCMM office in King William's Town, where Zoleka Makapela assisted me. She was incredibly helpful—friendly, professional, and attentive to my situation. She provided valuable advice, and as a result, my issues were resolved. Thank you very much; your great effort is noticed and appreciated.
0
Replies (0)HV
Henry V
1 reviews | Active since Jan 2020
16 Jul 2025, 07:49
BUFFALO CITY MUNICIPALITY: DISMAL SERVCE BY THREE OF YOUR EMPLYEES
A few months ago I moved out of the place where I live in BCM and had to pay an upfront deposit for a rates clearance certificate of little more than 10K, which are to be refunded after my account have been closed . Everything required were supp**** to them. Them being one Florence Pillay and Vuyokazi Yako who are working with these matters. After little more than 2 months, and having seen on their site that I my account no longer existed, I contacted them requesting progress, just in case there something else required. There were no response. I lodged a complaint at the customer care department with one Me Dungu with exactly the same result. This give one an idea why the aforementioned employees can provide the "service" in the manner they do. I have in fact seen a review where one Vuyokazi was mentioned for the very same thing. I hope this get to the attention of relevant who will attend to it, but if not this will provide additional record of my efforts which will hopefully assist me to claim interests and costs.
Helpful (0)
|Replies (0)HV
Henry V
1 reviews | Active since Jan 2020
16 Jul 2025, 07:49
BUFFALO CITY MUNICIPALITY: DISMAL SERVCE BY THREE OF YOUR EMPLYEES
A few months ago I moved out of the place where I live in BCM and had to pay an upfront deposit for a rates clearance certificate of little more than 10K, which are to be refunded after my account have been closed . Everything required were supp**** to them. Them being one Florence Pillay and Vuyokazi Yako who are working with these matters. After little more than 2 months, and having seen on their site that I my account no longer existed, I contacted them requesting progress, just in case there something else required. There were no response. I lodged a complaint at the customer care department with one Me Dungu with exactly the same result. This give one an idea why the aforementioned employees can provide the "service" in the manner they do. I have in fact seen a review where one Vuyokazi was mentioned for the very same thing. I hope this get to the attention of relevant who will attend to it, but if not this will provide additional record of my efforts which will hopefully assist me to claim interests and costs.
0
Replies (0)PT
Pulane T
1 reviews | Active since Jan 2020
25 Jun 2025, 10:46
Bad,they have includes fees which they could not explain what is it for
Bad,they have includes fees which they could not explain what is it for. I asked but could not get proper response except to say it's go everyone
Helpful (0)
|Replies (0)KR
Kamogelo R
1 reviews | Active since Jan 2020
14 May 2025, 16:38
Buffalo delivery
The company took long with my package but once I got the notification that Mlungisi ( the delivery driver) had it ,it was smooth. He arrived at early and was very nice.
Helpful (0)
|Replies (0)KR
Kamogelo R
1 reviews | Active since Jan 2020
14 May 2025, 16:38
Buffalo delivery
The company took long with my package but once I got the notification that Mlungisi ( the delivery driver) had it ,it was smooth. He arrived at early and was very nice.
0
Replies (0)LM
Lihle M
1 reviews | Active since Jan 2020
2 May 2025, 08:47
Firstly when u call to talk with their agents before they become rude to you they refuse with their names so it's hard for you to lodge a complaint against them, not once I've experienced this
Firstly when u call to talk with their agents before they become rude to you they refuse with their names so it's hard for you to lodge a complaint against them, not once I've experienced this. Secondly it's about the RATES they charge us that are high and ridiculous and when u try them to explain to u whatever u not happy with u will never get an answer, you will be sent from pillar to post till u get tired. This morning called several times every time I ask for clarity regarding my Bill/ statement for this month they drop the calls on me. After receiving the current statement with a big amount I requested other statements from January this year, they sent me I checked all 4 of them and noticed that I was charged huge amount this month especially on sewerage, I called to ask where is that amount coming from the 1st agent dropped my call, 1nd one did the same, the 3rd did the same. Once I mention my query they drop the phone on me.
Helpful (0)
|Replies (0)LM
Lihle M
1 reviews | Active since Jan 2020
2 May 2025, 08:47
Firstly when u call to talk with their agents before they become rude to you they refuse with their names so it's hard for you to lodge a complaint against them, not once I've experienced this
Firstly when u call to talk with their agents before they become rude to you they refuse with their names so it's hard for you to lodge a complaint against them, not once I've experienced this. Secondly it's about the RATES they charge us that are high and ridiculous and when u try them to explain to u whatever u not happy with u will never get an answer, you will be sent from pillar to post till u get tired. This morning called several times every time I ask for clarity regarding my Bill/ statement for this month they drop the calls on me. After receiving the current statement with a big amount I requested other statements from January this year, they sent me I checked all 4 of them and noticed that I was charged huge amount this month especially on sewerage, I called to ask where is that amount coming from the 1st agent dropped my call, 1nd one did the same, the 3rd did the same. Once I mention my query they drop the phone on me.
0
Replies (0)MQ
Mamqadi Q
1 reviews | Active since Jan 2020
24 Apr 2025, 20:28
What is RESIDENTIAL RATES SERVICES & VAMRED ADJUSTMENT
We moved to our new house in August 2024 and we've paid out first statement it was R528 following month was R1500 then October R1800 then comes November boom R5 700 & I query the account cz the dates were not accurate. The was RESIDENTIAL RATES SERVICE that was charged R3 320 & VAMRED ADJUSTMENT charged R1 140.00.So I wrote to them in January till today no answer, instead of them forwarding the email to the right person, they send me emails to send to other people but they also give me other emails to send and i get tired coz no 1 knows about this charges. So now my account is in R17k cz I stopped paying as I was waiting for them to answer my query. Poor service at BCMM, call Centre is not operating at all not a single day you get hold of them.
Helpful (0)
|Replies (0)MQ
Mamqadi Q
1 reviews | Active since Jan 2020
24 Apr 2025, 20:28
What is RESIDENTIAL RATES SERVICES & VAMRED ADJUSTMENT
We moved to our new house in August 2024 and we've paid out first statement it was R528 following month was R1500 then October R1800 then comes November boom R5 700 & I query the account cz the dates were not accurate. The was RESIDENTIAL RATES SERVICE that was charged R3 320 & VAMRED ADJUSTMENT charged R1 140.00.So I wrote to them in January till today no answer, instead of them forwarding the email to the right person, they send me emails to send to other people but they also give me other emails to send and i get tired coz no 1 knows about this charges. So now my account is in R17k cz I stopped paying as I was waiting for them to answer my query. Poor service at BCMM, call Centre is not operating at all not a single day you get hold of them.
0
Replies (0)RN
Richard N
1 reviews | Active since Jan 2020
4 Apr 2025, 09:18
Broken Buffalo City Metropolitan Municipality.
We moved in here in 1994 at the time when service delivery was at the acceptable level. Over the past 30 years service delivery has plummeted to a disastrous level; ever increasing potholes, burst water pipes, dirty streets, blocked stormer water drains, frequent power failures, incorrect billing and much more. The annoying thing is shear arrogance of the municipality officials who continuously ignore and deflect our complaints. A few years back water smart meters were installed and it is only now that I realize that we are still billed on the old non-existent mechanical meter. I wonder where they get these figures from. BCMM is in a mess!!
Helpful (0)
|Replies (0)RN
Richard N
1 reviews | Active since Jan 2020
4 Apr 2025, 09:18
Broken Buffalo City Metropolitan Municipality.
We moved in here in 1994 at the time when service delivery was at the acceptable level. Over the past 30 years service delivery has plummeted to a disastrous level; ever increasing potholes, burst water pipes, dirty streets, blocked stormer water drains, frequent power failures, incorrect billing and much more. The annoying thing is shear arrogance of the municipality officials who continuously ignore and deflect our complaints. A few years back water smart meters were installed and it is only now that I realize that we are still billed on the old non-existent mechanical meter. I wonder where they get these figures from. BCMM is in a mess!!
0
Replies (0)