Alexis C

Incompetent!

Now I can see how incompetent Nu Tickets really are. Why put tickets available, it goes through to the “basket” then payments gets done. With regards to the Seether concert- I bought a VIP meet and greet , made an eft payment sent through the POP, called Wednesday night - got told by Friday I’ll get the ticket. So I called them on Friday Only to get told that it was a late payment, (even though it was done before the 24hrs expiration period) and there are no more tickets available. How the HELL can there be no tickets Available if I had a reference number and made payment. Doesn’t the reference number secure the ticket? Well apparently not ! According to them Giving me a lower priced ticket and my funds that’s left over doesn’t cut it. It’s not the point! They need to adhere to their policies: as per email when received the ticket booking .. Please make a note of the details below. They will be required to complete your EFT Payment or Cash Deposit For EFT Payment please use the details below. For Cash Deposits please ensure you go into the bank as listed below and provide these details to the bank teller ***** Please take note of the following: You must make the payment within 24hrs to ensure your receive your tickets. Print or retain a proof of payment in case we need to track your payment Ensure you use the correct reference exactly as provided and insert the reference in the Beneficiary Reference field. (This is not your reference. It is the reference we require to track your payment) Depending on your bank it may take up to 48hr for the funds to reflect and the tickets to be issued. ********************* If you have not received your tickets with in 72hrs of processing your payment please send your proof of payment to ********** and we will follow up with you. The manager “Nicole” is constantly in “meetings” these people must put themselves in their customers shoes. It’s unacceptable - now I am R995.00 short and no ticket! 5 days later. And my contact details that were given X4... are still being “given to the manager to contact me” Ultra Music Festival better reconsider this agency