SR
Saiyuri R
Active since Apr 2018
3
Reviews
0
Industries
Reviews
3 reviews13 months ago
Terrible Service
My personal experience was certainly not a good one as on my wedding day, I had to find whatever we asked for was not done. From my wedding garlands to my bouquet of flowers. Despite him writing down certain things of what we discussed he assured me that he would remember, after me asking him if his sure I shouldn't send him a detailed messaged. Which he still had from me before we could make payment. My garlands which one had a bell bottom and the other didn't, which was not wanted as I requested for no bell bottoms. It had strings that was terribly put and could be seen as the bottom of the flowers were hanging after a while. I requested for more carnations (white and baby pink) on my garlands as it would look more full and beautiful along with some roses and baby breathes and again that was not done. Plus our garland flowers started to turn brown so quickly, which putting the garlands on each other, it could be seen. As for my bouquet flowers that I wanted for my welcome mirror... I asked them to make it colorful which it was and it was beautiful, however it looked like that flowers belonged on a coffin except it was just colorful. I wanted a certain style which was promised that would be done and was not delivered. If you cant do something, just let the client know instead of making us pay so much of money and then been disappointed on our special day.
0 replies
13 months ago
Terrible service from vendor
My personal experience was certainly not a good one as on my wedding day, I had to find whatever we asked for was not done. From my wedding garlands to my bouquet of flowers. Despite him writing down certain things of what we discussed he assured me that he would remember, after me asking him if his sure I shouldn't send him a detailed messaged. Which he still had from me before we could make payment. My garlands which one had a bell bottom and the other didn't, which was not wanted as I requested for no bell bottoms. It had strings that was terribly put and could be seen as the bottom of the flowers were hanging after a while. I requested for more carnations (white and baby pink) on my garlands as it would look more full and beautiful along with some roses and baby breathes and again that was not done. Plus our garland flowers started to turn brown so quickly, which putting the garlands on each other, it could be seen. As for my bouquet flowers that I wanted for my welcome mirror... I asked them to make it colorful which it was and it was beautiful, however it looked like that flowers belonged on a coffin except it was just colorful. I wanted a certain style which was promised that would be done and was not delivered. If you cant do something, just let the client know instead of making us pay so much of money and then been disappointed on our special day.
0 replies
13 months ago
Terrible Service
If you thinking of booking here for your wedding. Do your research well. The venues here are so beautiful and aesthetically appealing. It's really breathtaking and that's what sold us in getting the venue. But once we made the deposit that's when things started going downhill. With this venue you are not allowed to bring in an external catering and decor company which is totally understandable and if you had to bring in your own DJ, be prepared to pay an extra R2000 fee. Everything from here had a price tag which we didn't mind but the price tag was unreasonable. They were only giving us 1x 2l cool drink which only feeds 8 people and we have 10 guests sitting on a table. What should thee other 2 guests drink???. So we asked if they could bring our own and pay a ****age fee which we were told no then we asked if they could put two and Samantha ***ner) had said we would have to pay. Which was not a problem. Which then we were told it would be R40 for 1x 2l cool drink. Which I was shocked as we had 20 tables to add on too. This is just the tip of the ice burg of what my husband and I went through, we had numerous issues along the way that wouldn't even fit here. On my wedding day, I was assured that my wedding venue would be setted up by 8:15 which wasn't. My mum arrived and the tables with all of sweets, pens, souvenirs, pamphlets, waters etc was not set as yet on all tables. And the two tables that they did set was setted wrong. Which by the way we did have a mock set up done prior to the wedding and it was written down. Still after all of this. Two table in the back still did not have pens and fans setted for them. I requested for all my personalized water to be iced as it was going to be hot. That was not done. We requested for ice. And we were told that they didn't have ice. But they do have a restaurant on the premises which does have ice. A plan could have been made but wasn't. My family had to go out and buy ice to assist our guests that was feeling hot. I even asked them to open up the venue early to air out so it could be cooler. Again, that was not done. And again. This is my personal experience and I wish this upon no other bride to experience. They truly made my planning of my wedding a horrible one. P. S... Thank you to Crystal and Dillion for all yourlls help and assistance. As you guys understand clients way more than the actual owner. While I do understand that this is someone's business and rules are put in place for a reason but it doesn't mean you don't have to have any empathy towards people. As we didnt get the venue for free. We paid for it.
0 replies
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2 Star
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1 Star
3 (100%)