TI
tasneem I
Active since Apr 2018
3
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3 reviews11 months ago
Pathetic services
Complaint Regarding Poor Customer Service at Sugar Hotel Spa This morning, I contacted Sugar Hotel to reschedule my spa appointment, which was originally booked for this past Saturday. Unfortunately, I was hospitalized on that day and unable to attend. I reached out as soon as I could this morning, hoping to explain and possibly reschedule. The first person I spoke to was a man named "Once More" (or something similar). He was extremely unapproachable and rude from the start. I was then transferred to a polite and understanding lady who listened to my situation. She expressed sympathy and explained that rescheduling might be out of her control, but she would try to assist if possible. I appreciated her professionalism. However, I was transferred back to "Once More," and his behavior was unacceptable. When I calmly asked what his position was, he refused to say. I was later informed by the lady that he is actually the manager. If that is the case, I strongly feel that he needs to undergo customer service training. His attitude was unprofessional and completely unsuitable for someone in the hospitality industry. I remained kind throughout the conversation, but his treatment of me left me deeply disappointed. As a customer, I expected empathy and respect, especially given my circumstances. I hope management takes this seriously and addresses this issue, as it reflects poorly on the entire establishment. Mrs Isaac's
0 replies
11 months ago
The worse ever service
Good Day Couple massage at 11 am on the 24 May 2025, please see attachment. Mrs Isaac's Thank you, confirmed. Show quoted text Good Day I am just enquiring if we are still on for tomorrow at 11am Many Thanks Mrs Isaacs Subject: Apology for Missed Appointment Dear Steam, I sincerely apologize for missing my appointment. I was unexpectedly rushed to the hospital and have been receiving treatment. God willing, I will be discharged in the coming week and will make contact as soon as possible to reschedule. I'm truly sorry for any inconvenience caused and appreciate your understanding. Kind regards, Mrs Isaac's On Sat, 31 May 2025, 10:36 am Steam On Main, <info@steamonmain.co.za> wrote: Show quoted text Subject: Urgent: Voucher Validity and Missed Appointment Due to Hospitalization Dear Customer Service Team], I trust this message finds you well. I am writing to express my concern regarding the forfeiture of my voucher, which remains valid until the end of June. I find it disheartening that the voucher is now considered void, despite the fact that I was recently hospitalized — a situation entirely beyond my control. During this difficult time, contacting your offices was understandably not a priority. I believe that under such circumstances, a more compassionate and flexible approach should be considered. Furthermore, I would like to point out that services like STEAM provide courtesy calls on the day of the appointment, which is a practice I feel should be standard to prevent such misunderstandings. Given that the voucher was purchased and paid for, I would appreciate the opportunity to escalate this matter for fair reconsideration. I am requesting either a reinstatement or extension of the voucher as a gesture of goodwill and in recognition of the unforeseen medical emergency I experienced. Thank you for your time and understanding. I look forward to a favorable response. Kind regards, [Mrs Isaac's
0 replies
97 months ago
Complaint
I have chattered with a few agents 3 moths ago and have all proof that my services will not be suspended , I have come from holiday and scanned all my documents to multi choice ,but still then they have the incorrect details , I am hassling with multichoice and there agents that are not supervisors acts like they are , They assure me re connection fee will be waved and suspend as they please too , I have even proof of all my emails that was sent too me , Multi choice your services sucks ,
106 replies
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3 (100%)