CM
CHARL M
Active since May 2018
5
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Reviews
5 reviews19 months ago
Amazing Maribu Leather
I ordered a laptop bag from Maribu leather and it is amazing. Beautifully crafted and quality looks like it will last. Best of all it is made locally! I can highly recommend supporting Maribu Leather
0 replies
35 months ago
Excellent service from TuffStuff, as always
I have been insured with TuffStuff (Ream) for almost 10 years and their service has been excellent throughout. I recently attempted to get building insurance on a new residential project and approached 2 different companies to assist as I was unaware that Ream did building insurance. They made me jump through hoops and I really struggled without success to insure the project. I tried my luck and sent one email to TuffStuff and the next day the insurance was sorted. The only other aspect where their service is even better than when taking out policies is when you want to claim. Truly a easy hassle free experience Thanks for the great service!
53 replies
35 months ago
Europcar ******* and disrespectful service.
After having a breakdown in Graaff Reinet my wife and I had to rent a car to get back to Pretoria. After an internet search I found a Europcar in the small town where we went and rented a car. It took an hour to get things sorted on that side but that's not really the issue. Its a small town and we understand that the pace there will be a little slower. We drive in one stretch through to Pretoria where we arrive late at night and I decide to take the car in to the Hatfield Branch the next day before 10h30. I was told if i go over 24h I will be charged for the full 2 days. I stop at the Hatfield branch in time to hand the car in and this is where Europcar's unbelievably poor service and disrespect towards their customers started. The man checking the polo for damage, he opens the boot and shoves his hand forcefully straight through the little hatchback's boot privacy cover. He then looks at me and said "this is broken". To which i rep**** "yes, i just saw tou brake it". I told him i refuse to pay extra because i saw him brake the thing. I knew what was going on so i immediately phoned the head office to relay the story to management. This did very little to help the situation After a few minutes of the gentleman denying he broke the cover, his friends/***orkers started coming to join the argument. They started claiming that they saw the whole thing and that I was looking away and chatting on my phone so couldn't possibly have seen him doing anyone of the sort. They said i was clearly lying. After about 15min of arguing, I saw there were security cameras on the area. I then demanded to see the footage to prove my case. I was told that I was not allowed to enter the camera room and they refused that I see the footage. I was told they would go in and take video with their cellphone and show me. This sounded very fishy to me After about 15min the guy returns to the me and tell me that unfortunately the camera deletes all the footage taken at 1min intervals so there is unfortunately no way to see anything. All the footage is conveniently gone. But its ok he said, he will make a plan and not charge me for the broken cover. After having my blood pressure up for an hour throughout this whole ordeal i decided to let it go. I knew he was lying, he knew I knew he was lying and we left it at that. I handed the car in and left A day later I received an invoice from Europcar to see that I was fortunately not charged for the boot cover. I was however charged for a full extra day of renting the car. Even though I arrived on time to hand the car in, I first had to be accused of damaging the vehicle, be called a **** and argue for an hour to disprove these claims and prove that the gentleman receiving the vehicle actually broke the boot cover. This meant that the vehicle was checked in after this whole story which made the check-in run 15min over the 24h This was the most unpleasant experience that I have had with ANY business. I will never use this company again and would strongly recommend to anyone wanting to rent a vehicle to consider any other company. Save yourself the headaches and save your money
53 replies
71 months ago
My appalling experience with SA Waterproofing
I know that this story might be a bit long-winded so I decided to give the conclusion in the first paragraph to make sure that the reader does not have to go the same frustrations I am currently experiencing with this company. Do not use SA Waterproofing to fix your roof leaks. My experience of their customer service is somewhere on the far side of horrendous and if that is not enough to put you off, I also believe them to be dishonest and borderline crooks. Now that you know, you can stop reading or continue to find out what events lead me to this conclusion. After some serious rains in April 2019, my roof started to leak in multiple areas. I subsequently decided to get a few companies to have a look and quote for repairs. Despite being quite expensive I decided to go with SA Waterproofing, I don’t believe in cheap fixes and believe in paying good money for good work. As one does when receiving quotes, I asked the gentleman if there was any way that he would be able to improve on his price. Often they are in a position to give a little discount off the quoted price. As I expected, he told me that they do in fact often negotiate the quoted price in such cases. He then proceeded to ask me what I do for a living. I told him I am a doctor. He laughed and told me that in that case, I unfortunately would have to pay the full price. I decided not to argue and paid the full quoted price and we agreed on a day to commence with the work. They sent a team out that worked on my roof for a few days (I can’t remember the exact number of days) and one afternoon the head of the team told me that they were done and would be cleaning up and heading out. Happy that the work was completed, I hopped on the roof to inspect what was done. I found that work was only done on one section of my house’s roof (about 40% of the total surface area). I am no expert at roof leaks but if water is coming in at multiple areas inside the house then surely work should have been done at all those areas. I took a picture of the roof and sent it to SA Waterproofing with this email: I have had a look at the roof and I can see the work done. However I see only the one side of the roof has been done. I am concerned as the roof was leaking on both sides. If this is normal and you can assure me my leak is fixed that is fine with me but I just wanted to confirm. Please see the attached pictures and just let me know if this is correct Regards The next day I received a reply: Trust you well. I have discussed with our Project Manager ********, and he has assured me That the leak has been fixed. All work carried out has been done correctly. Kind Regards Now I wasn’t sure that the leak was fixed, but decided to put my faith in the guys I paid (a hefty sum I might add) to have done a good job. What happened when the rain started again in end of 2019? You guessed it. The roof was still leaking. I started emailing SA waterproofing and informed them that my roof was still leaking. I had to send 13 emails over the course of 4 months. They didn’t even bother to respond to half of them. I must have phoned them at least as many times to find out when they were planning to finish the work. After each phone call they assured me the problem will be discussed first thing tomorrow morning at their daily meeting. They eventually sent guys out on two occasions to come have a look at the roof and I was again told that the next day they would discuss and get back to me. Not once did they contact me to give me an update. Not one single phone call or email. It has now been 7 months of struggle and frustration and I have received not a single thread of communication on the way forward. I am a very reasonable and patient person but am now at my wits’ end. I have paid SA Waterproofing a lot of money to not fix my leaking roof. I really feel that you can pay your money to SA Waterproofing or set the pile of cash on fire. The effect on your leaking roof will be the same.
0 replies
91 months ago
****ndous service from ABSA
I am have been banking with ABSA Private Banking since 2014. The banking fees are higher than usual fees to accommodate for a premium service for busy professionals. Or so they claim. My credit card expires at the end of this month. As part of the Private Banking experience, a plan is made to issue a new card two months prior to this expiration date. Seven weeks ago, I emailed Private Assist to arrange delivery of a new card. They never followed up on this email and when I called their hotline the following week, I was informed that they had tried to phone me back - once - and when I didn't answer, they felt they had sufficiently addressed my issue and left it. No follow up phone call, no email. I am a doctor working in ICU, I frequently miss phone calls and I'm sure many other clients do too. I find it odd that a single phone call is the sum total of their follow-up to a promised service. Regardless, I called again and made a firm plan for delivery of the card, which never happened. The following week I called the hotline again, to be told again that as I hadn't answered my phone again, the card hadn't been delivered. Considering that the delivery time and date had been set and confirmed the previous week, I'm not sure why this resulted in non-delivery of my card. And so again we arranged a new date, which again was not adhered to. When I followed up THIS failed delivery, I was told that the courier had been to my house and that I wasn't there. The hotline was completely correct about this - I was NOT there, because they delivered the card on the wrong date. I then arranged to have the card delivered this past Monday, knowing I would be at home. The card was not delivered and the upon calling the hotline, was assured it would be delivered today. This morning, not only did I have the distinct displeasure of not receiving my new card as planned (although I don't know why I was even surprised) but I discovered while trying to draw money that my current active credit card had been cancelled... By whom, I can only guess, because it certainly wasn't me. Once again I dialled the now-familiar hotline number. Not only could the consultant not tell me who had cancelled my card or why, but also couldn't tell me where my new credit card was. He then phoned back while I was busy with a patient to give me the courier's contact details so that I could contact them myself. Contact them myself? In a private banking service charging premium fees? ABSA, your service is appalling and I have already contacted Investec to change banks. Furthermore, don't be fooled by the single star I've awarded you in my review. It's only because I'm apparently unable to give zero stars.
105 replies
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4 Star
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1 Star
3 (60%)