Amanda A

Poor service ruins wedding bliss

I selected this venue for my wedding. The initial experience was excellent, but after a while and the closer it got to my wedding date they took long to respond to emails and return phone calls. As such we had to phone up to five times to elicit a response. On the day of my wedding I left my handbag in the honeymoon suite during the ceremony and reception. The following day I realised that R600 was missing from my wallet. The subsequent response I received from the venue, after notifying them of the theft and phoning them several times to follow up was unsatisfactory. They insinuated that my family could be responsible for the theft. In addition, the deposit we received back after our wedding was less than what was agreed with us with no explanation for the additional deduction. Again we’re waiting for them to phone us back. Please be aware that this venue takes long to respond to emails and phone calls, will try to shift the blame and will wriggle themselves out of their responsibility to provide an excellent service to paying clients. I hope they can mend their relationship with me as I would like to recommend them . They have a wonderful establishment and a magnificent view that make for a beautiful wedding. Leopard Lodge - please fix your service delivery!