AA
Anonymous A
Active since May 2018
2
Reviews
0
Industries
Reviews
2 reviews97 months ago
Unfair treatment from manager
Good evening. So this past few occasions I experienced something rather disturbing at the Labrisa spa at The Belmond Mount Nelson Hotel. The so called manager, Victoria, treats her staff like trash! She pretends to be all sweet and nice in front of clients but behind the scenes she's a real *****! Not once, not twice, but thrice have I seen the******s break down in tears outside the spa due to her *****ing about their bad treatment to clients when they as the******s never got any complaints from the clients themselves. I've heard the******s speaking to each other about her bad treatment as well as her being racist and treating them all differently. This is just not on! I've been going to the Labrisa spa for a few years now and I've had nothing but great treatment from that spa. I truly feel that the way they treat their staff should change as this is not the way to treat any human being! We are all human and we all make mistakes, but treating your staff like trash is just not on, as they are the ones who keep your business up and running! I honestly feel that this woman should be taken to task as the Belmond Mount Nelson Hotel is well known hotel across the world and she is bad for business!
0 replies
97 months ago
Terrible service from the manager
I had one of thee most horrible experience with the manager Victoria Sutcliffe at the labrisa spa, Mount Nelson I don't recommend anyone to go there she is one racist lady who doesn't give a flying cow about any of her clients she wouldn't even listen to my issue , I was told she was busy and she would only see me after 30 minutes. 50 minutes later she decides to come and speak to me and once I told her what my issue was she said it's not her problem And she won't do anything about it. After arguing with her for 15 minutes she then decide of she must now go on lunch she doesn't have time for my issues as she walked away a white lady stoped her and complained about the same thing I did , and then she told the lady well give you a free massage and helped her but she couldn't help me She has no way of speaking to anyone
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)