CD
Claudia D
Active since May 2018
2
Reviews
0
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Reviews
2 reviews1 month ago
Non-existent customer service and spoiled food on the shelves
Beware of Visfabriek products and poor customer service. I bought 2 packets of puff pastry that were moldy. I took it out of the freezer to use 9 days after purchasing it and discovered it was moldy. It was a Sunday therefore I sent an email to the head office. Nobody rep**** on the Monday morning and I called the store where I purchased it. I was told that they have a 7 day refund policy (a 7 day refund policy for something that has a 1 year best before date). I then called the head office and I was told that someone would get back to me. Nobody did. I called the store again the next day but the manager was not there. I called the head office again and was told that the person I spoke to the previous day was not available she would call back in the afternoon. She did not. I called again the next day and was told that someone would contact me the following day. Nobody did, It seems like a tactic to get me to give up but I will not. The customer service is pathetic and their refund policy is ********* because it contradicts the Consumer Protection Act. I have been calling and emailing all week. They are not interested in my complaint so I can only assume that the batch of pastry is still on the shelf. Next steps are Health Inspector, Goods and Services Ombudsman, Consumer Protector.
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15 months ago
*****ing Parts
BEWARE!!! I bought the laptop from them and took my laptop to them because it would not charge. I asked them to look at the charger and the charging port. I was told that the processor was damaged and the laptop could not be repaired. I got is back damaged with the RAM ****** out of it, the back cracked (not the original back that it went in with) and all the *****s missing. It had one ***** holding everything together. The laptop was sold to me as a new laptop but after this experience doubt that it was because it was slow and froze all the time.
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