YB
Yolanda B
Active since May 2018
8
Reviews
0
Industries
Reviews
8 reviews34 months ago
Appalling service and Attitude from Timber City Northriding manager.
I am beyond disgusted and disappointed with the level of service and attitude I received from Timber City Northriding manager his name is Meshan. I bought material from them to cut it for a chest of drawers for only them to provide me with material that has defects and damaged due to their cutting machine being problematic. When my builder raised this with them he has since been giving us excuses and even went as far as saying he is doing us a favour for transporting the newly cut material and yet we had paid for transportation already. It’s been a month waiting for new material to be delivered, when I eventually called him he said that I can do ‘whatever’ I need to do but he can only transport the material on Friday and then he dropped the phone on my ear and yet I’ve been waiting for my material for an entire month after they gave me damaged material with scratches. I’m absolutely appalled by this service, my builder and I have since been a loyal customers at Timber City Northriding for us to get this poor service. I need my material delivered with immediate effect!!
0 replies
50 months ago
FNB disgusting service-Home loan cancellation
I am beyond disgusted with the level of service FNB is providing me with upon cancelling my home loan with them. I cancelled my homeloan with FNB beginning of February, on the 14th of February I received a cancellation document informing me that I have saved R17122 on early termination fees. I called them to find out what this means and I was told that the termination fees have been waived and wont be charged on them and I was sent a cancellation pack explaining everything, well and good. I then received an Initial Instruction from Wisani Baloyi attorneys (Cancellation attorneys appointed by FNB) the instruction had the financial breakdown of the outstanding balances, services fees etc. Only to find that the 'Early termination fee' of R17122 which FNB confirmed that it has been waived is now included. I contacted Wisani attorneys and they told me that I must take it up with FNB as they are the ones that generate those fees. I called FNB and spoke to a banker called Nozibele Mdima and she once again informed me that supposedly the early termination fees are waived and are supposed to be zero. Wisani attorneys requested now a 3rd amendment of the instruction and FNB decreased the fees to R14669 and I am being taken from pillar to post with no answers as to why my issue cannot be escalated and be dealt with by someone that has proper product knowledge. I am beyond angry with this because FNB is a big institution to be running business like a ****a shop! and ive been nothing but a loyal client to FNB since I was a kid to be treated like this as a loyal cusytomer! I demand my matter to be escalated with a matter or urgency.
53 replies
56 months ago
Utterly disgusting service and day light robbery.
I am beyond disgusted by the kind of service that I received at AutoZone Mdantsane store. Early in the year I went to buy a car battery for my Polo Vivo. Only for that same battery to start giving me problems 3months down the line, I took the battery back to the store to inform them that they battery is not functioning to a satisfactory level and I was firstly given attitude, a back and forth of being told that I must come back some other day as the manager is not in. It took me a few weeks as I kept going back to the store to be constantly told a story after a story but I was patient enough. Eventually they exchanged the battery for me and supposedly gave me a ‘new battery’ and replace the faulty one. Only for my mechanic to tell me later that they battery I was given is an incorrect size and it’s voltage levels are way to small hence my car eventually started not switching on. I went back to the store to show them the battery and they confirmed that I was I was given an incorrect battery when they were supposedly ‘replacing’ my battery and obviously this is the shop’s fault and the person that was assisting me. I requested that they give me another battery that is correct and not faulty and they plainly refused and I found myself having to cough another amount to buy a completely new battery and yet they are the ones that made a mistake and even admitting that I was given an incorrect battery. For me this pure day light robbery and taking chance of me as a female simply because I know less about car spares. I ended up paying R1300 for a completely brand new battery because the store is refusing to account for their mistake. Is this now AutoZone treats its customers? Is this how you retain your customers by robbing them? I’m utterly disgusted by this and I demand that my complaint be urgently looked into!!!
0 replies
59 months ago
Misleading information regarding switching your Funeral policies to FNB and pathetic customer service
I had sent through my switch documentation on the 24 May after canceling my Old Mutual policy to move to FNB cause I was told that if I send through the cancellation and policy schedule from Old Mutual my parent’s waiting period will be waived. Upon sending those documents I realised that I never got an acknowledgment receipt or even a reference number. I decided to call again on 21 June which is almost a FULL MONTH later to find out if my documents were received, only to be told that I must send them again maybe I sent them to an incorrect email. Which is definitely NOT the case cause I sent those to Fnblife@fnb.co.za which is the perfectly correct email address. Only to receive an email on the 22 June with an amendment letter showing that my parent’s waiting period end date is 14/11/21 and yet I was told that there will be no waiting period simply because I am switching and I had finished my waiting period with Old Mutual. This is not acceptable!! I tried to call and send out emails and I am not getting any traction, even worse I waste my airtime only to be told “Unfortunately I can’t do this on my side” by the consultant. What even making me angry is the fact that I recently moved all my primary banking needs to FNB , if I knew I would receive this treatment trust me I wouldn’t have.
106 replies
60 months ago
Excellent customer service
I received the best customer service and amazing deal after being assisted by a lady called Tumi in Midrand. She was very patient with me and provided me with all the options I have to make sure I make the best decision upon my buy
53 replies
68 months ago
Utterly disgusting delivery service from Yuppiechef!
I am utterly disgusted by how Yuppichef does not prioritize their customers! I ordered a Nutribullet on the 11th of August and was patient enough to obviously wait for my order as I was excited that I will be starting my weightloss journey. I was told 3 weeks later that the supplier has no stock and will receive my product mid September. Today is the 14 of September (FULL month later!) and I am told other stories that I will get it end of September, tell me what nonsense is this! I need my Nutribullet as in yesterday and I am not willing to listen to this end of September story period!
0 replies
69 months ago
Poor claims payout! Absolutely appalling Metropolitan!
I had submitted a claim on the 4th August for my father’s death with all the necessary documentation.My family needs the money! but all I’ve been getting are run arounds. No one has gotten back to me, this is highly frustrating to be a loyal customer for this long but when claim time comes no one and I mean no one cares about me nor my family.My policy number is 318290748 ID no 9306010269084 I need urgent assistance please can this be escalated. I can be reached on 0766610875
53 replies
69 months ago
Poor service-Death claim
I cant believe that I have been getting run rounds when I have been trying to claim for the death of my father. It has been more that 5 days since i submitted my claim and yet i haven't received a single response from Old Mutual. My family needs the money so bad and yet this is how they treat me for being a loyal customer ti them for years. I reached out to their social media pages and everywhere, i called countless times but to no response. SHAME to you Old Mutual if this is how you thank your customers for your loyalty. As soon as I get my payout, I am definitely leaving you for better servicing organizations and I wish other people can get to see how bad you are!
106 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)