CF
Chantal F
Active since Jun 2018
4
Reviews
0
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Reviews
4 reviews61 months ago
Stunning leather shoes!
I bought the most stunning leather shoes (Noko Baobabs) from them for my wedding day that got delivered right by my working place as requested. Just a day or two after paying the full amount. They have the most gorgeous leather shoes and service was amazing!!!
53 replies
61 months ago
Best place for wedding dresses
Best experience ever! Anel was so helpful all the time and my dress came out perfect and beyond stunning!!! Service is amazing and dresses even more so!
0 replies
95 months ago
Billed for a full month when devices only received middle May
How the hell do you get charged the full amount for the Device Subscription fees on all 3 contracts when the devices was only FINALLY received on 16/05/2018 which is the middle of the month? I was told by Jabu from the Festival Mall branch, that I won't be charged more than half (actually less) than than my debit order amount for all 3 contracts, as the pro rata amount for May, yet for the phones alone, I'm being charged almost 60% on top of the normal debit order amount and another 20% for the tablet. We were never told by him from the start, to not use the data if the pro rata data ran out, so we incurred bills on top of this as well. I urge you, Telkom, to thus make good on your word and fix this Device Subscription Fee that I'm being charged for a full month on these 3 contracts. Let me hear what excuse you come up with now. I'm burning to hear it.
53 replies
96 months ago
Horrible service!!!
This has been the most terrible service I've ever experienced. We applied for the phone contracts on the 4th of May and could finally fetch them on the 16th of May after having to follow up with Telkom multiple times before then. There's no way for them to even track the phones to advise where the phones are at and your contracts can be approved by merely completing an application form. Based on the information you provided, they approve the contracts and on the day when you get the phones, they just make copies of your documents and set the phones up where you need to check that they're in perfect condition. The guy that helped me at Festival Mall, Jabu, advised that our contracts would only be capped by the 1st of the next month, so we shouldn't make calls to other networks, but we should be fine data-wise, so obviously when I created an online profile on their website for me to check the accounts, I was amazed to see that both contracts already had bills of R100+. When I phoned Telkom to enquire about this, they could not advise why this had happended, only that we were now using airtime, which we did not even have anymore. Finally someone advised that the 10 gig we were promised for the first three months, would only become active from the 1st of June, which, guess what.... IS NOT ACTIVATED AS YET. I've had to hold on for more than 30 minutes on Friday for someone to assist, where I was told by the lady that their systems are slow so they'd sms me my reference number, which I never received, up until phoning them yet again this morning where a guy answered (after about 10 minutes of holding on) and put me back on hold again, to the queue for someone else to answer my call and assist me. After holding on for another 30 minutes or so, the lady that finally answered, could at least tell me that my query was logged on Friday and back office should be getting back to me today, as they have 72 hours, but if they don't, I can just phone back again tomorrow. This is so far the worst experience I've ever had with any network and I've previously been with Vodacom and MTN as well. Telkom will most probably not even respond to this.
53 replies
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4 Star
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1 Star
2 (50%)