CM
Clive M
Active since Jun 2018
5
Reviews
0
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Reviews
5 reviews47 months ago
Game online refund system is like a horror movie or nightmare !!!!!!!
I am an online shopper and l am shocked that companies like Game online store that l as a customer think are great at customer service and communication are so horrible at the way they do their business. First of all l place an order on the 6th of June and my payment method was instant EFT . I only received part of the items l ordered on the 9th of June and l was so stressed because l thought some of the items l bought were lost by the courier . When l checked on my game online account that's when l realized that they had cancelled two items that were on my order without even informing me . Why does a company sell items and takes money for those items but they don't have stock of those items ??????? To make matters worse l am extremely disappointed and frustrated because no one from their sales or online team dared to inform me that they don't have stock of the items l had purchased or even tried to offer me alternatives of available brands that l could choose . Up to now they are still holding on to my money and a few days ago thats when one of them said they can't refund me because l had not given them my banking details . So basically they cancelled some items in my order and folded their hands and waited for me to tell them to refund me and for me to also send them my banking details . I am so disgusted by their poor customer service and their poor communication . If they want to know how to deal with online customers especially refunds they must take notes from other companies like Takealot or Makro . If l paid instant EFT why can't a company also pay for my refund instantly the same way. Now l must wait for more than 2 weeks to get my funds and they keep on saying sorry but l am inconvienced and not getting my money that l need to use to get what they could not offer me .
0 replies
66 months ago
Manicca please refund me and improve your customer service
First of all think its so wrong when a company advertises a product/s on their website , takes customers money but they dont have stock of the items . On the 28 of August l bought two items on Manicca website and even though they tried their best to communicate with me apologizing for the delay of more than 2 months waiting for the items l eventually reached November without getting any of these things . After sending an email to cancel my order because l was tired of waiting for them to get stock of the products , they replied saying that my refund will only be processed in 7-10 days and now its more than 10 days and l still haven't received my money from this company. It was my first time buying from them and my overall customer service experience from this company has just been so horrible and l regret shopping on their website. After my experience with them l would not recommend anyone to shop on their website - www.manicca.com because l dont want anyone to be so frustrated like how l am now . I have tried to contact them via email as well as on their contact number 011 568 7639 and they are not reachable .
112 replies
77 months ago
Very rude and unprofessional staff at Pep Langa junction shopping center
I have contemplated writing this but l have had enough now and l must speak up and hopefully the owners of this shop will do something to fix this big problem. Everytime l visit this shop normally to pay my mkuru orders the cashiers always says they are offline . Normally you get told that we are offline after standing in a queue for several minutes. If l am correct more than 5 times on different days within the past two months l have been told this offline story and l dont know why they dont warn customers in advance before they wait to make payment and then only to be turned away at the counter . I think most of the times when the cashiers do not want to take mukuru , dstv or other payments they can easily make up a story that their sytem is offline and there is no way for us as customers to prove this . Rather cancel mukuru as well as othet money payments Pep if your system is always offline . The staff dont greet and they are very rude because even if you move to the counter after another customer has finished paying and walked away a cashier can complain that you were only supposed to come if she calls you . The langa pep staff are so incompetent and they take their time to help customers. Can they please train their staff to treat customers with respect and please hire people who are passionate to be salesman or cashiers.
0 replies
77 months ago
Discriminatory, pathetic and poor service from V & A waterfront istore shop
For the first time in my life l purchased an apple product from their istore online store and l was so excited to receive my order #100611728. Initially l was supposed to get the order delivered at my workplace but l had to contact the online shop service to cancel my order & reorder so that l can fetch it from the V & A waterfront istore since l wanted the apple smart watch quickly and l could not wait for the 2 to 5 days period before it was delivered . Dudu from online service was very helpful in doing the change and for that l am grateful. Once l got the OTP number l took my RSA drivers license and went to the shop to collect the watch . I never thought after full payment was done from my bank account it would be so difficult and time consuming for the sales person to give me my order . The main reason that caused me to wait more than 30 minutes before l could click and collect my order was because l am a customer without a RSA (I.D) which l find so ridiculous. On their website they never mention that their system only sells to RSA nationals only . So why did they take my money without warning me that l will struggle to get my order just because l am a foreigner national working and staying in RSA . I asked the sales lady who assisted me if l was the first foreigner to purchase something from their store and she said yes and l was so shocked that their system can't accommodate customers with passports or RSA drivers license with traffic register number. In all her efforts to assist me she ended up calling her colleague who advised me that l could go back look for someone with a RSA ID and then come back to fetch my order of which there was no way l would do that . I had to ask to speak to the store manager (Raees Abudulla) and complain about their service which was not doing any wonders to make me happy as a customer and all he could tell me was thay they are still in the process to fix the issue and they are so sorry for the inconvenience. He also made a sarcastic remark that maybe l prefer to purchase from Take a lot just because they do door to door delivery and l told him thats not the case because sometimes l fetch my orders in person at their warehouse and they never tell me that their sytem can not accept my passport or driver's license . I regrate the choice l made to purchase from istore because l never got good service for the money l paid for my watch which was even cheaper at some shops. If l knew this would turn out to be the issue l could have gone to other retailers whom l always purchase from like incredible connection and take a lot because as their customer they would never make me feel discriminated just because l not a RSA ID holder . Raees Abudullah and his waterfront istore team they understand their system more than their customers and they were so ready to waste my valuable time when they can see l had the necessary proof of identification , the OTP pin and the payment was deducted already. So if you are a foreign national like myself l would advise you to think twice before you buy anything from istore-Waterfront because l would not want you to go through the same terrible experience l just got from them .
0 replies
88 months ago
appliancehouse.co.za order paid in full but never delivered yet their website said many stock available
My name is Clive Mhembere and last year on the 23rd of November l ordered a Defy 4 plate e electric stove on #appliancehouse online website . The initial price of the stove on their website was R3027.99 and they were selling it on a black Friday special for R1904.99 . After struggling to get stock available at other online shops like (HiFi corp , Take a Lot , Makro & Game store)from which l normally purchase household items l decided to give it a try to buy from them for the first time since their price was very nice and they also offered free delivery . I have never waited a very long time for online order like the way l have after paying for the stove . I have received numerous emails from an appliancehouse staff named Layla and first she says l can choose to cancel my order since they now dont have enough stock because they had many orders during the black Friday special ( So l chose not to cancel my order as they would still charge me for cancelling my order ) After that she said that they were getting more stock from their suppliers and l would get my order before the festive holiday and still l didn't get my order Lastly she sent another email apologizing and promised that l would be able to get my order between the 4th and the 11th of January 2018 . Now its already the 12th and neither Layla nor anyone from the shop has came back to me to tell me whats the way forward and this time l am not ready to entertain any excuses or stories . I have already sent them an email to inform them that l want a full refund and now l am still waiting for a reply as well as my money from them . I would not recommend anyone to buy anything from them because their customer service to me as their first time client was very poor and unacceptable.
105 replies
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5 (100%)