MW
Michele W
Active since Jun 2018
2
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0
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Reviews
2 reviews63 months ago
Custom Dreamworks - one big SCAM!
This company and its owner Nico Geldenhys along with Stehan Steyn and Rudi Marais do not deserve a star. They are total scammers. BEWARE! After ordering a table and desk to be manufactured and paying a 65% deposit, nothing but excuses have been delivered and when I cancelled my order due to lack of delivery and lies, I was promised my monies back but have received nothing. They do not take calls or answer messages. This is pure theft and I will be taking it further. By the looks of the other reviews on this platform, Im not the only one who has been scammed, but karma is a *****!
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95 months ago
Shocking service from Whirlpool!
I bought my new washing machine in 2016 from Makro and even took our the extended warranty. When buying the machine the sales men said to us that if there was a problem with the machine and it couldn’t be fixed immediately, the machine would be replaced ... not true! My machine went ‘ mad’ last Friday afternoon when doing the first load of my sons boarding school washing. It literally jumped out of its ‘house’ and sounded like a jack hammer. Once I managed to stop it and let it settle, I opened it only to find that the rubber ring on the barrel was bent out of shape. I called Makro first thing Monday morning to report the machine. I was told that someone from Whirlpool would call me anytime within 48 hours to make an appointment to see the machine. Not thinking this was acceptable as I had washing piling up, I just had to accept it and take a load of washing up to the laundry mat, the charge was R750.00. I then received a call from the technician on Tuesday saying he was in his way to my house, which I then replied that there was no one there and he was supposed to ‘call to make an appointment not just pitch’. He then told me he would call on Wednesday to make a time. One again he didn’t, he just pitched but luckily there was someone there (I wanted to be there but was out!). After checking the machine very thoroughly, he saw that a spring inside the machine holding the barrel had broken (no human error) and hence the machine going ‘mad and jumping’. He told my nanny that he would report it to Whirlpool and call me. He reported it but didn’t call me. I had to track his number down and find out what exactly was the problem and what was going to be done about it. His reply was and I quote ‘he has had to order the part from Whirlpool but because they don’t hold parts here in SA it needs to come from overseas which can take a minimum of 21 days!’ . He also added that he had never seen this problem before’. I then said that I could not go without a machine for another 21 days and he suggested I call the Whirlpool service line. The first time I called, I was put on hold for 10min and then got cut off. Eventually after getting through, it was confirmed that a part would only be ready after 21 days. This for me was totally unacceptable! I then asked to speak to the manager and he said he would get hold of the area manager to see what they could do. Not one area manger who has ‘authority ‘ could be contacted! I told them I was not accepting to have to wait and pay extra to have my laundry done and my expectation was that my machine (due to factory fault) should be replaced. The manager said he had no authority to do so and would see what he could do. I then called Makro and spoke to the appliance manager who promised to get answers. Wednesday ended with no answers. This morning once again I had to call both Whirlpool and Makro to get answers. Both had nothing for me. I started calling again at around 3pm and was put on hold at the Whirlpool service Centre for a total of an hour and half (at my expense) over the different times I called. I eventually got hold of the appliance manager at Makro who told me that Whirlpool would not authorize an exchange and that I would just have to wait until the part gets here. I was extremely angry and was then given the top Manager at Makro’s number. I then called Whirlpool again, was put on hold again, called from another phone and again put on hold. Eventually the service manager came to the phone to only confirm that they would not be prepared to exchange the machine. I asked for contact details of higher powers only to be told that I would have to send a email to the service center and address it Ralph and Drew (glory on knows who they are) and state my frustration. They don’t care because if they did, they (management tab whirlpool would’ve called me. I am taking this further and going to be writing to every newspaper and posting this on social media so that people think twice about buying from Whirlpool. The bottom line is, I was told the machine would be replaced if there was an error and it could not be fixed immediately. The error is a factory (Whirlpool manufacturing) fault and they should be held accountable and just replace the machine. If they want me to wait 21 days, then they must pay for my laundry bill.!
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