RL
Rikus L
Active since Jun 2018
2
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Reviews
2 reviews81 months ago
Terrible...just terrible
When I dropped my Ford Fiesta 2015 off in the morning I was " welcomed" to nothing but sour faces and unpleasant attitudes. I had asked for a quote for fixing the door handle as I had gone to two other places whose prices varied (even though in May of 2109 Ford released a statement that due to the amount of ford's that have been broken into, locks will have a standard price of R1300) but the sales rep said that for a quote alone I will have to pay roughly R1200...for just a quote (I have never received this from an automotive company before). The overall price was roughly R3000. A day or two after I picked up my car, I noticed four things: 1 - the door lock that they had replaced was a completely different color to the rest of my car, and it was a different size to the other door locks (later I found out that they had given me an older models lock) 2 - My rearview mirror had been loosened 3 - Some mechanism inside my door had been fiddled with to the point that each time I would open or close my window all I hard was a screech as well a oil leaking 4 - My door reflecting light had been removed A week later when I was contacted by customer service from ford, I had communicated my frustration and the rep informed me that the manager would phone me soon, that was 4 weeks ago and I have still not heard from the manager. Over-all the service was unhuman and just poor, from the get-go I would have denied their service but the fact that they pin you with an R1000+ quote is quite appalling
0 replies
95 months ago
Terrible Service again and again
Earlier this month we bought Vumatel to be our service provider, and in the 3 week since we have been with Vumatel our internet has not worked for a total of 15 days. On 3 separate occasions the internet line has gone down and each time we have attempted to log a complaint (nearly every call we were put on hold for roughly 20 min) we were essentially lied to. Each time we were told that someone would arrive within 24 -48 hours and on each instance we only received assistance 60 hours after logging the complaint. We were also promised that someone would phone us on the update of the status or the ETA of the maintenance arrival and not once were we phoned. This shows a lack of professionalism and a lack of care for their customers, we are currently looking for a new service provider as Vumatel still expects us to pay this whole month and not compensate us in anyway, as we lost business through the internet shortage. I hope a drastic change occurs and that no one else deals with such terrible service
53 replies
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