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Paul Maher Auto
Unclaimed Business
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Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIB
Ignatius B
1 reviews | Active since Jan 2020
28 Aug 2020, 12:21
Great & Friendly staff
Excellent service & friendly staff, from Gary to Chanelle. From the time I applied for the purchase of the Kuga until the day I drove it out of their showroom, I was treated with the utmost respect, not just another number. Thank you Gary & Chanelle for allowing me to have business with you.
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Ignatius B
1 reviews | Active since Jan 2020
28 Aug 2020, 12:21
Great & Friendly staff
Excellent service & friendly staff, from Gary to Chanelle. From the time I applied for the purchase of the Kuga until the day I drove it out of their showroom, I was treated with the utmost respect, not just another number. Thank you Gary & Chanelle for allowing me to have business with you.
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Muzi Z
1 reviews | Active since Jan 2020
26 Feb 2020, 17:29
They define Dishonest, misleading and misrepresentation
Bad customer service, Rude head of sales, they bind you to blank contracts with discrepancies, got unsigned terms of contracts 3 years later , misleading and dishonest staff on point of sales. Once they seal the deal you no longer important, Don't go there unless you looking for spares from parts dept ask for Mr Aggie Davis.
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Muzi Z
1 reviews | Active since Jan 2020
26 Feb 2020, 17:29
They define Dishonest, misleading and misrepresentation
Bad customer service, Rude head of sales, they bind you to blank contracts with discrepancies, got unsigned terms of contracts 3 years later , misleading and dishonest staff on point of sales. Once they seal the deal you no longer important, Don't go there unless you looking for spares from parts dept ask for Mr Aggie Davis.
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Replies (0)SS
Simangele S
1 reviews | Active since Jan 2020
29 Jan 2020, 11:53
Ford Paul Maher Terrible Experience - Customer Service Appalling, Diagnostics Not Done Properly
Ford Auto Maher Auto on Beyers Naude: I am so disappointed at the appalling customer service at this center. I will never take my car to this center or any Ford Service Centre again after the way I was treated. I took my car in for a service toward end of December and asked Ford Paul Maher to do a service and also check what was causing the difficulty in changing gears, aircon and lights not working properly. When I fetched my car I was assured that the car was checked and issues were resolved as per the invoice (I was shown parts that have been changed related to all issues). I was happy that all had been sorted since I was going to be driving long distance with my children for holidays. However, a week after arriving to my holiday destination, my car got stuck on reverse gear, it wouldn't come out. When I called Paul Maher Auto to let them know the issue I had experienced, I was told to bring the car back in to the service center. Before I could get an opportunity to take the car in, I experienced this issue again. As I was on my way to celebrate my friend's first birthday after her hubby passed away, my car wouldn't go into some gears. I had to take the car back home. The cake that I had specially made for her never got to her because of this. This really broke my heart because I really wanted to be there for my friend. When I took the car in for the gear issue to be fixed, I was told that I would liable to pay for the diagnostic fee if I don't accept the quote. I asked why would that be so when I had brought my car in for Ford to do the diagnostic work in the first place but the gear issue had not been resolved after I had specifically asked that this be checked and resolved. The employee/ manager I spoke started fabricating stories about what had happened from the day I booked the car in. He denied that I mentioned the issue about the gears when I made the booking in December. When I insisted that I did, he said the invoice does not have any notes about this. I don't know why the lady I spoke to did not write these notes and I doubt that should be the basis for refuting my story. He said that I have been driving the around for 2 months and want to lie and say that this is connected to the service done in December, therefore I must pay the diagnostic fee. He demanded me to sign and accept liability for the diagnostics fee. When I didn't back down, he threaten me that he would call security to remove me. When the argument continued, he told one of the guys to take my car out of the center. I then went into my car and drove out. Since this gear issue still persists, I don't believe that this issue was checked in the first place. My car has been checked and it has been discovered that the issue is with gear links which are bent and one has even broken. If Ford Paul Maher Auto would have check, they would have seen this issue in December. Therefore, I was just given a false sense of assurance about my safety and that of my children. I am so disappointed at how they have treated me after I have been doing business with them since my first car service in 2012.
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Simangele S
1 reviews | Active since Jan 2020
29 Jan 2020, 11:53
Ford Paul Maher Terrible Experience - Customer Service Appalling, Diagnostics Not Done Properly
Ford Auto Maher Auto on Beyers Naude: I am so disappointed at the appalling customer service at this center. I will never take my car to this center or any Ford Service Centre again after the way I was treated. I took my car in for a service toward end of December and asked Ford Paul Maher to do a service and also check what was causing the difficulty in changing gears, aircon and lights not working properly. When I fetched my car I was assured that the car was checked and issues were resolved as per the invoice (I was shown parts that have been changed related to all issues). I was happy that all had been sorted since I was going to be driving long distance with my children for holidays. However, a week after arriving to my holiday destination, my car got stuck on reverse gear, it wouldn't come out. When I called Paul Maher Auto to let them know the issue I had experienced, I was told to bring the car back in to the service center. Before I could get an opportunity to take the car in, I experienced this issue again. As I was on my way to celebrate my friend's first birthday after her hubby passed away, my car wouldn't go into some gears. I had to take the car back home. The cake that I had specially made for her never got to her because of this. This really broke my heart because I really wanted to be there for my friend. When I took the car in for the gear issue to be fixed, I was told that I would liable to pay for the diagnostic fee if I don't accept the quote. I asked why would that be so when I had brought my car in for Ford to do the diagnostic work in the first place but the gear issue had not been resolved after I had specifically asked that this be checked and resolved. The employee/ manager I spoke started fabricating stories about what had happened from the day I booked the car in. He denied that I mentioned the issue about the gears when I made the booking in December. When I insisted that I did, he said the invoice does not have any notes about this. I don't know why the lady I spoke to did not write these notes and I doubt that should be the basis for refuting my story. He said that I have been driving the around for 2 months and want to lie and say that this is connected to the service done in December, therefore I must pay the diagnostic fee. He demanded me to sign and accept liability for the diagnostics fee. When I didn't back down, he threaten me that he would call security to remove me. When the argument continued, he told one of the guys to take my car out of the center. I then went into my car and drove out. Since this gear issue still persists, I don't believe that this issue was checked in the first place. My car has been checked and it has been discovered that the issue is with gear links which are bent and one has even broken. If Ford Paul Maher Auto would have check, they would have seen this issue in December. Therefore, I was just given a false sense of assurance about my safety and that of my children. I am so disappointed at how they have treated me after I have been doing business with them since my first car service in 2012.
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Replies (0)KM
Kiroshan M
1 reviews | Active since Jan 2020
19 Oct 2019, 09:12
Ford Paul Maher cannot fix Ford's
Had a problem recently where my Ford Fiesta went to this dealer for an engine light which kept on coming on. It went it about 4 times for the fault and then they stopped answering my mails when it yet again came on. I did not bother to book it in again. If your vehicle needs oil and spark plugs this is the dealer for for. If the fault is any more advanced, take it to a technically competent Ford dealer.
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Kiroshan M
1 reviews | Active since Jan 2020
19 Oct 2019, 09:12
Ford Paul Maher cannot fix Ford's
Had a problem recently where my Ford Fiesta went to this dealer for an engine light which kept on coming on. It went it about 4 times for the fault and then they stopped answering my mails when it yet again came on. I did not bother to book it in again. If your vehicle needs oil and spark plugs this is the dealer for for. If the fault is any more advanced, take it to a technically competent Ford dealer.
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Rikus L
1 reviews | Active since Jan 2020
10 Aug 2019, 10:41
Terrible...just terrible
When I dropped my Ford Fiesta 2015 off in the morning I was " welcomed" to nothing but sour faces and unpleasant attitudes. I had asked for a quote for fixing the door handle as I had gone to two other places whose prices varied (even though in May of 2109 Ford released a statement that due to the amount of ford's that have been broken into, locks will have a standard price of R1300) but the sales rep said that for a quote alone I will have to pay roughly R1200...for just a quote (I have never received this from an automotive company before). The overall price was roughly R3000. A day or two after I picked up my car, I noticed four things: 1 - the door lock that they had replaced was a completely different color to the rest of my car, and it was a different size to the other door locks (later I found out that they had given me an older models lock) 2 - My rearview mirror had been loosened 3 - Some mechanism inside my door had been fiddled with to the point that each time I would open or close my window all I hard was a screech as well a oil leaking 4 - My door reflecting light had been removed A week later when I was contacted by customer service from ford, I had communicated my frustration and the rep informed me that the manager would phone me soon, that was 4 weeks ago and I have still not heard from the manager. Over-all the service was unhuman and just poor, from the get-go I would have denied their service but the fact that they pin you with an R1000+ quote is quite appalling
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Rikus L
1 reviews | Active since Jan 2020
10 Aug 2019, 10:41
Terrible...just terrible
When I dropped my Ford Fiesta 2015 off in the morning I was " welcomed" to nothing but sour faces and unpleasant attitudes. I had asked for a quote for fixing the door handle as I had gone to two other places whose prices varied (even though in May of 2109 Ford released a statement that due to the amount of ford's that have been broken into, locks will have a standard price of R1300) but the sales rep said that for a quote alone I will have to pay roughly R1200...for just a quote (I have never received this from an automotive company before). The overall price was roughly R3000. A day or two after I picked up my car, I noticed four things: 1 - the door lock that they had replaced was a completely different color to the rest of my car, and it was a different size to the other door locks (later I found out that they had given me an older models lock) 2 - My rearview mirror had been loosened 3 - Some mechanism inside my door had been fiddled with to the point that each time I would open or close my window all I hard was a screech as well a oil leaking 4 - My door reflecting light had been removed A week later when I was contacted by customer service from ford, I had communicated my frustration and the rep informed me that the manager would phone me soon, that was 4 weeks ago and I have still not heard from the manager. Over-all the service was unhuman and just poor, from the get-go I would have denied their service but the fact that they pin you with an R1000+ quote is quite appalling
0
Replies (0)JS
Jason S
1 reviews | Active since Jan 2020
13 May 2019, 06:06
Ford focus 2013 sedan
During the course of last year I had trouble with my 2013 ford focus sedan auto. Where the car would over rev before it would go into 3rd gear. I took the car to Paul Maher Ford and asked them to put on the diagnostic machine to see what the problem could be. During the course of the day I got a call from their service advisor (Samantha), that informed that the battery need to be replaced and that it was the problem, I happily paid and went collect my car once it was done. That same afternoon as I was driving home the same problem started again I immediately took it back, the next morning explaining that my car is not fixed. Samantha told not a problem they would have another look at the car. Later that day I got a phone call from her saying that the solenoid need to be replaced, once again I paid and collected my car when the work was done, and once again I took it back the next day for the same problem, at this point I have paid over R12 000 for parts and labour but the problem was still there. I demanded to speak to the service manager (Ben) who said he would look at the car himself and get it fixed at this point I was not prepared to pay any more money as everything else I had paid for did not fix my car. He called me back saying that the clutch was damaged and need to be replaced. Which they would pay for. When all the work was done once again I went to fetch the car and I also asked to get the clutch and the solenoid that they took out my car. I only received the solenoid as Ben said he was sending the clutch to the ford Factory as he never seen a clutch look like that before. I drove my car down the road and turned right around as the problem started again. Ben informed me once again that they would look at the car again, this time they replaced the clutch again but I also called Ford Sa to see if they could help with the situation, they apparently sent their engineers to help resolve the problem. After getting back again with the second new clutch now the car once again drove down the road with an even worse problem where there was no power at all when I put my foot on the peddle. Furious I took back demanding that I need my car fixed as I have paid and now the car is still getting worse and worse. Ben took it once again saying they would fix it. I got a call a couple of days later where they told me one of the senses in the gearbox needs to be replaced that cost R8 000 that they were not prepared to pay for. So I had to pay again. I finally thought this had fixed my car as it was driving for three weeks, when the same problem started all over again! I took it back and once again they promised they would fix it and replaced the sensor, but when I got it back I drove it down the road once again and the problem continued. They then told me I would need to replace the gearbox that costs R100 000, and they were not prepared to pay for it but they would assist me, I refused to pay them anymore money and Ford SA had nothing to say either as their engineers and Paul Maher Ford had no idea what they were doing with the car. They were playing a guessing game with my car and money. This whole process took three months, where funny enough they could not assist me with any curtsy car as I need an automatic car. In total I paid Paul Maher Ford R17 682,85 not to include all my Uber trips as I was sitting without a car. I took to another mechanic that has put in a new gearbox in it and funny enough the problem is still there so Ford would have wasted another R100 000 of my money. My car is still not fixed and I have been sitting without a car now for over 8 months and Ford SA has nothing to say. In total I have spent R29 682,85 to try and fix this car now, without any light at the end of the tunnel as the problem continues and worsens. How does Ford operate? I never knew mechanics were called engineers now and what engineers do they have if they do not know how their own cars work and how to fix them?
Helpful (0)
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Jason S
1 reviews | Active since Jan 2020
13 May 2019, 06:06
Ford focus 2013 sedan
During the course of last year I had trouble with my 2013 ford focus sedan auto. Where the car would over rev before it would go into 3rd gear. I took the car to Paul Maher Ford and asked them to put on the diagnostic machine to see what the problem could be. During the course of the day I got a call from their service advisor (Samantha), that informed that the battery need to be replaced and that it was the problem, I happily paid and went collect my car once it was done. That same afternoon as I was driving home the same problem started again I immediately took it back, the next morning explaining that my car is not fixed. Samantha told not a problem they would have another look at the car. Later that day I got a phone call from her saying that the solenoid need to be replaced, once again I paid and collected my car when the work was done, and once again I took it back the next day for the same problem, at this point I have paid over R12 000 for parts and labour but the problem was still there. I demanded to speak to the service manager (Ben) who said he would look at the car himself and get it fixed at this point I was not prepared to pay any more money as everything else I had paid for did not fix my car. He called me back saying that the clutch was damaged and need to be replaced. Which they would pay for. When all the work was done once again I went to fetch the car and I also asked to get the clutch and the solenoid that they took out my car. I only received the solenoid as Ben said he was sending the clutch to the ford Factory as he never seen a clutch look like that before. I drove my car down the road and turned right around as the problem started again. Ben informed me once again that they would look at the car again, this time they replaced the clutch again but I also called Ford Sa to see if they could help with the situation, they apparently sent their engineers to help resolve the problem. After getting back again with the second new clutch now the car once again drove down the road with an even worse problem where there was no power at all when I put my foot on the peddle. Furious I took back demanding that I need my car fixed as I have paid and now the car is still getting worse and worse. Ben took it once again saying they would fix it. I got a call a couple of days later where they told me one of the senses in the gearbox needs to be replaced that cost R8 000 that they were not prepared to pay for. So I had to pay again. I finally thought this had fixed my car as it was driving for three weeks, when the same problem started all over again! I took it back and once again they promised they would fix it and replaced the sensor, but when I got it back I drove it down the road once again and the problem continued. They then told me I would need to replace the gearbox that costs R100 000, and they were not prepared to pay for it but they would assist me, I refused to pay them anymore money and Ford SA had nothing to say either as their engineers and Paul Maher Ford had no idea what they were doing with the car. They were playing a guessing game with my car and money. This whole process took three months, where funny enough they could not assist me with any curtsy car as I need an automatic car. In total I paid Paul Maher Ford R17 682,85 not to include all my Uber trips as I was sitting without a car. I took to another mechanic that has put in a new gearbox in it and funny enough the problem is still there so Ford would have wasted another R100 000 of my money. My car is still not fixed and I have been sitting without a car now for over 8 months and Ford SA has nothing to say. In total I have spent R29 682,85 to try and fix this car now, without any light at the end of the tunnel as the problem continues and worsens. How does Ford operate? I never knew mechanics were called engineers now and what engineers do they have if they do not know how their own cars work and how to fix them?
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Anonymous
1 reviews | Active since Jan 2020
3 May 2019, 15:58
BAD 'Service' and attitude!
DO NOT take your vehicle for service to this dealership! As part of the service I asked for the lights to be adjusted. I was was told it did not have to be adjusted, as it was correct, when I collected my vehicle, but subsequently I was told by the irritated workshop manager (Ben van Niekerk) that he actually did adjust it. It is still not correct, but furthermore they managed to 'break' the light adjuster, as it now shines up, when it's supposed to go down and visa versa. I luckily voice recorded my whole encounter at the dealership & I am glad, as Ben van Niekerk spoke to me in a threatening manner & also had an aggressive physical demeanor, just before I left. I have reported what had transpired to Ford South Africa & have booked my vehicle into another dealership, to sort out the lights & adjustment! I am now not even sure if my vehicle was serviced properly, due to what happened.
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Anonymous
1 reviews | Active since Jan 2020
3 May 2019, 15:58
BAD 'Service' and attitude!
DO NOT take your vehicle for service to this dealership! As part of the service I asked for the lights to be adjusted. I was was told it did not have to be adjusted, as it was correct, when I collected my vehicle, but subsequently I was told by the irritated workshop manager (Ben van Niekerk) that he actually did adjust it. It is still not correct, but furthermore they managed to 'break' the light adjuster, as it now shines up, when it's supposed to go down and visa versa. I luckily voice recorded my whole encounter at the dealership & I am glad, as Ben van Niekerk spoke to me in a threatening manner & also had an aggressive physical demeanor, just before I left. I have reported what had transpired to Ford South Africa & have booked my vehicle into another dealership, to sort out the lights & adjustment! I am now not even sure if my vehicle was serviced properly, due to what happened.
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Kurt C
1 reviews | Active since Jan 2020
26 Mar 2019, 11:48
Ford service questionable
Took my car for a service to Paul Maher Ford, Cresta branch on the 12/02/2019. Apparently the clutch had to be replaced. They had no stock. No problem they had to order stock and would let me know when I could bring my car back. I called the service consultant on the 26/02/2019 and advised that no one had contacted me since to advise that the stock arrived or arranged for me to bring my car back to finalise service. Still waiting. Hmmm wont take my car back there again
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Kurt C
1 reviews | Active since Jan 2020
26 Mar 2019, 11:48
Ford service questionable
Took my car for a service to Paul Maher Ford, Cresta branch on the 12/02/2019. Apparently the clutch had to be replaced. They had no stock. No problem they had to order stock and would let me know when I could bring my car back. I called the service consultant on the 26/02/2019 and advised that no one had contacted me since to advise that the stock arrived or arranged for me to bring my car back to finalise service. Still waiting. Hmmm wont take my car back there again
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