IB
Ignatius B
Active since Dec 2009
11
Reviews
0
Industries
Reviews
11 reviews49 months ago
Worst dealership in the Universe
This is for PMA on Beyers Naude Drive, Cresta. If you want your car to be more damaged and cost you a fortune in repairs they caused, then I suggest take it to these guys. They know exactly how to rip customers off from a technical perspective. My Kuga went in for a miss-fire on spark-plug #2, I first took it to Fury Ford who advise that the spark-plugs was not replaced on previous service interval (120000km)., although the service record shows that it was. The spark plug they showed me was so sticky with oil & garbage, that the part that causes the spark was burned off. Fury advised after they installed another spark plug, the car showed no issues, but suggested that i take the car to PMA as it is still in its service warranty. So, this is where it all went from bad to worst. ON arrival they argued point blank that the plugs were replaced & I'm not honest, well I know very little about cars engines, otherwise I would have been a mechanic. They did confirm technical issues but will take 2 days to verify, so we booked the car in on Friday (25/03/22). On Saturday I phone & the service lady (Suzanne, or Samantha) advise the car's engine needs to be removed as they cannot determine the failure. That will set me down R2588.xx cents. So, I asked why the engine needs to be removed if the issue was with a spark-plug. Then she advises no the they need to remove the engine as the car is smoking and is not running well. Now my car was not smoking when it was booked in, Fury also confirmed car was not smoking during their diagnoses & only spark-plugs was the issue. Thus, I refuse to pay the R2588.x for them to strip the engine. The following Monday Dwayne contacted me, asking permission for strip & diagnose on engine, again I advised him I will not pay the R2588.xx for the engine to be taken apart as there was nothing wrong with the engine until they got their hands on the car. In the afternoon he called back, asking if I thought it over for repairs. I again ask what the reason for the strip of engine will be, so he said it is R6700 & 6–8-hour job to remove engine & new engine will cost further R90k. then he advised I have 2 options, either come fetch the car, pay for diagnoses that was "done" & drove the car as is, but it will not last long, or I pay the now R6700.00 then they can remove engine and see what's the fault. That is actually no option as in both ways I'm the losing party, and they messed up the car since it was with them. The dealer principle is so pathetic he said he will call back with solution, until today he has not called back. PMA is by far the worst dealership in the whole country, I would rather go buy a bicycle from Game before buying or servicing my car again at PMA. I would advise all in thinking of buying a Ford, to do so from another dealership or just buy anything than a Ford. This dealership has made me HATE ford so much in last few days that I would not consider to buy another Ford for the next thousand years. No wonder they are not on Hello Peter. If I look at all these complaints it’s a mystery they still in business. If there was an option to give zero stars, then I would have done it, so PMA be glad you get a lonely one-star mark. You do not deserve to be called Dealership of the Year.
0 replies
63 months ago
Thank you Dotsure
Excellent respond, quick turn around time & friendly service.
56 replies
69 months ago
Great & Friendly staff
Excellent service & friendly staff, from Gary to Chanelle. From the time I applied for the purchase of the Kuga until the day I drove it out of their showroom, I was treated with the utmost respect, not just another number. Thank you Gary & Chanelle for allowing me to have business with you.
0 replies
69 months ago
Exceptional Customer Service
the salesperson at VW Hatfield was exceptionally helpful. unfortunately, I misplaced the name card of the salesperson, but i will still look at VW Hatfield to buy my next car. VW for life
0 replies
69 months ago
Order#76334
i have purchased a book from bookabook on the 29th July, paid immediately through payfast, got the confirmation emails that book has been ordered & moved to dispatched. on email it stated it will be delivered within 1 - 5 business days. on their website it shows dispatched, but until now i have not received the books i ordered. i went online and the person in the chat said will be delivered in 2 days latest. Still no book. I have email the sales team, still no repsond. Their website is now under "construction". Looks like every one is using lockdown for poor service delivery. i request a refund as i sourced the books elsewhere as i needed it for studies.
106 replies
69 months ago
Cool store
this is the first time i visited your store after a friend of mine advise he no longer supports builders. I must say i am very impressed with your store layout and competitive pricing. the only negative part is it is a bit of a distance to drive where as there are 3 builders stores around me...so hopefully we will see LM soon in Randburg area.
53 replies
69 months ago
Poor customer service & arrogant staff
On Saturday 1st Aug, i went to Northriding Builders to buy some material for a cabinet. I had my 17 moth old son with me. The security refuse entrance because my son, which is younger than 2 years did not had a mask on. I then requested to speak to manager as the current law under Lockdown L3 states all people above 2 years of age compulsory mask. I went to reception desk with mr security following me & talked to receptionist in their local language and she also refuse entrance. I demanded to speak to manager but she ignored me flat, helping other customers. Needless to say after waiting fruitlessly for 20 minutes, no store manager came & i left. i went to Leroy Merlin & bought what i wanted from there, with my son. Strangely i went to builders on Sunday in Hillfox again with my son & I was not stopped at door. There is no consistency. So builders, you just lost a client as you treated a very loyal client with disrespect. train your security & staff properly
159 replies
77 months ago
Cancelled claim
After driver ran into my car at stop street, i placed claim through Dotsure. 3 days later i got email stating i need to submit documents within 7 days for claim to be processed. strangely 2 days after the initial letter was sent i received another letter stating claim has been cancelled. when i called the claims office they stated they never received the quote from panel-beater therefor claim has been cancelled. i argued stating the panel-beaters did sent in the quote & i was on email as well. then they changed their tune & stating i must now also get police report at my own cost. on top of paying the excess of R6000 minimal i now have to pay for the police report, even though i did not even cause the accident. the driver who crashed into me does not even have insurance, so i will never get any money. Whats the purpose of getting a police case# after spending almost 90 min reporting the accident & now still have to pay additional fees which i will never get back.
105 replies
123 months ago
ADSL line down 2 weeks now
I have contacted Telkom on 10/03/2016 regarding a landline fault at my home, after calling about 4 times I eventually got through to a call cente agent who was friendly. The gentleman testing the communication from his side & confirm there was a line fault & a fault report have been opened. Up to now, no field tech has come to resolve the issue, every time I called to confirm progress I get pushed back. I spoke to a lady on Saturday afternoon after about the 3rd call of the day, stating if it was not fixed today I will cancel the contract, she just responds, no problem we will come remove the line. What type of service do you give your customers if your call centre agents just responds with a no care attitude. I called on Monday again to follow up, the lady told me issue will be fix on 28/03/2016 but since i called in again on progress, the date will change & pushed back further. So it seems that the more you contact the call cente to follow up on a fault, Telkom just moves the repair date on 7 you as the paying customer can go get stuffed. Well guess what Telkom, take your line & stuff it, i will move my business to a supplier who cares & that is cheaper on fibre network.
53 replies
125 months ago
Account Settlement
had an RCS personal loan which I settled in full in August 2015 (17 Aug) after asking for settlement letter. for 2 months nothing went off my account which confirms the account was settled. only to find out at the end of Oct they deducted R1500.00 via debit order. I contacted the call centre which then transferred me to accounts , this lady put me on hold for more than 15 minutes so she can verify my settlement, only to be disconnected. I send them an email, no responds received as of yet. this morning I received an sms stating if I don't pay they will hand me over. I have the proof of settlement I paid on the 17 August but they still refuse to accept it stating their records shows I only ask for settlement amount but never paid it, so how did R36213 go out of my account to RCS account with full references, but you are unable to see it. This is very poor service & the lack of support from call centre is just .... The lady in accounts is not even willing to receive the settlement letter from my bank. I now received a email from the attorney's of RCS & even they are not willing to assist, telling me I must contact RCS for settlements.
75 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
4 (36.36363636363637%)