VH
VW Hatfield Northcliff
Unclaimed Business
VH
VW Hatfield Northcliff
Unclaimed Business
0 Reviews (last 12 months)
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#44NPS Score
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in Automotive
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Adrian N
1 reviews | Active since Jan 2020
12 Sept 2023, 13:55
Exceptional service
Great service from a great service manager Kirton whom I know for a long time.He is a hands on person who is always involve with his workshop staff and does not sit in his office.He has dedicated and understanding staff surrounding him as he knows how to deal with customers.Big up goes to Manager Kirton,Supervisor Lyle,Techie Ushi.it took him a day to sort out the noise I had iny car since I bought it at VW Rivonia 2017 and they couldn't solve it.I will highly and always recommend VW Hatfield Cresta as they take pride in customer service.Feom the time you enter and book your car till you fetch it.WELL DONE Kirton and TEAM
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Adrian N
1 reviews | Active since Jan 2020
12 Sept 2023, 13:55
Exceptional service
Great service from a great service manager Kirton whom I know for a long time.He is a hands on person who is always involve with his workshop staff and does not sit in his office.He has dedicated and understanding staff surrounding him as he knows how to deal with customers.Big up goes to Manager Kirton,Supervisor Lyle,Techie Ushi.it took him a day to sort out the noise I had iny car since I bought it at VW Rivonia 2017 and they couldn't solve it.I will highly and always recommend VW Hatfield Cresta as they take pride in customer service.Feom the time you enter and book your car till you fetch it.WELL DONE Kirton and TEAM
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amukelani N
1 reviews | Active since Jan 2020
14 Dec 2022, 17:03
Bad Service from Gift Mzwangwa (New car sales Manager) and Traficc PTY LTD
VWFS & Traficc PTD LTY COMPLAIN Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:45 PM To: vwfs@the-engine-room.co.za <vwfs@the-engine-room.co.za> Cc: enquiryNorthcliff@hatfield.holdings <enquiryNorthcliff@hatfield.holdings> Subject: Fw: VWFS & Traficc PTD LTY COMPLAIN Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:40 PM To: Lenn01@vwsa.co.za <Lenn01@vwsa.co.za> Subject: Fw: VWFS & Traficc PTD LTY COMPLAIN Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:33 PM To: speakout@aviwebds.co.za <speakout@aviwebds.co.za>; jane.doe@vwfs.com <jane.doe@vwfs.com>; customer.care@volkswagen.co.in <customer.care@volkswagen.co.in>; service@vwfs.co.za <service@vwfs.co.za>; Complaints@traficc.co.za <Complaints@traficc.co.za>; Traficc Claims <mwclaims@traficc.co.za> Cc: Gift Mzangwa <gift@hatfieldvw.co.za>; wilmot@vwsa.co.za <wilmot@vwsa.co.za>; media@vwfs.co.za <media@vwfs.co.za>; service@vwfs.co.za <service@vwfs.co.za> Subject: VWFS & Traficc PTD LTY COMPLAIN I have a complaint with the following Companies : NORTHCLIFF VOLKSWAGEN VW (HEARTIELD), Traficc PTY LTD and New Car Sales Manager (Gift Mzwangwa) . I have a plan with Traficc PTY LTD that covers the Manufacturer-specified parts, labour etc. I got Mechanical brakedown on the 2nd of December. I informed Traficc PTY LTD after taking the vehicle to Volkswagen Midrand Lindsay. Traficc asked for Quote & car's Report from service advisor. They got the quote and the car's report ( burned clutch plate). Traficc PTY LTD push it back to dealership that they must assist because the car is still under warranty. Later on they were communicating with NORTHCLIFF VOLKSWAGEN heartfield. Traficc outcome of the claim, " they said unfortunately will not assist and even the dealership will not assist because of the abuse of clutch. I have the plan with Traficc PTY LTD that covers Manufacturer-specified parts and lobour for 60000km. They have not stated that they do not cover Clutch. The car was purchased on the 7thbof March 2022 as brand new car. I phoned Gift Mzangwa ( Manager for new cars) I explained my frustration. I told him the story that I am not happy with the outcome. I even said to him that I also write it to Speakout. He said there is nothing that I can do and all the best with my happiness. I asked him several times, " what do you mean when he said I should continue with my happiness. He is very rude, he does not have customer service skills. I am so disappointed for a manager to say such words. The reason for contacting them because the dealership introduce me to Traficc PTY LTD. They are partners. I also wrote the email to Rhoda Dube Business Manager (NORTHCLIFF VOLKSWAGEN) to explain what happened. She said Midrand volkswagen must claim to traficc because the car have got plan that covers for 60000km with Traficc PTY LTD. I paid +R14700 while the cover have got the plan and 69 months old. This is very unfair. On their plan there's no where written that they are not covering the clutch. Speakout please give me a call, I want to take this to social media. I am very upset with the matter especially with Gift Mzwangwa words.
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amukelani N
1 reviews | Active since Jan 2020
14 Dec 2022, 17:03
Bad Service from Gift Mzwangwa (New car sales Manager) and Traficc PTY LTD
VWFS & Traficc PTD LTY COMPLAIN Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:45 PM To: vwfs@the-engine-room.co.za <vwfs@the-engine-room.co.za> Cc: enquiryNorthcliff@hatfield.holdings <enquiryNorthcliff@hatfield.holdings> Subject: Fw: VWFS & Traficc PTD LTY COMPLAIN Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:40 PM To: Lenn01@vwsa.co.za <Lenn01@vwsa.co.za> Subject: Fw: VWFS & Traficc PTD LTY COMPLAIN Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:33 PM To: speakout@aviwebds.co.za <speakout@aviwebds.co.za>; jane.doe@vwfs.com <jane.doe@vwfs.com>; customer.care@volkswagen.co.in <customer.care@volkswagen.co.in>; service@vwfs.co.za <service@vwfs.co.za>; Complaints@traficc.co.za <Complaints@traficc.co.za>; Traficc Claims <mwclaims@traficc.co.za> Cc: Gift Mzangwa <gift@hatfieldvw.co.za>; wilmot@vwsa.co.za <wilmot@vwsa.co.za>; media@vwfs.co.za <media@vwfs.co.za>; service@vwfs.co.za <service@vwfs.co.za> Subject: VWFS & Traficc PTD LTY COMPLAIN I have a complaint with the following Companies : NORTHCLIFF VOLKSWAGEN VW (HEARTIELD), Traficc PTY LTD and New Car Sales Manager (Gift Mzwangwa) . I have a plan with Traficc PTY LTD that covers the Manufacturer-specified parts, labour etc. I got Mechanical brakedown on the 2nd of December. I informed Traficc PTY LTD after taking the vehicle to Volkswagen Midrand Lindsay. Traficc asked for Quote & car's Report from service advisor. They got the quote and the car's report ( burned clutch plate). Traficc PTY LTD push it back to dealership that they must assist because the car is still under warranty. Later on they were communicating with NORTHCLIFF VOLKSWAGEN heartfield. Traficc outcome of the claim, " they said unfortunately will not assist and even the dealership will not assist because of the abuse of clutch. I have the plan with Traficc PTY LTD that covers Manufacturer-specified parts and lobour for 60000km. They have not stated that they do not cover Clutch. The car was purchased on the 7thbof March 2022 as brand new car. I phoned Gift Mzangwa ( Manager for new cars) I explained my frustration. I told him the story that I am not happy with the outcome. I even said to him that I also write it to Speakout. He said there is nothing that I can do and all the best with my happiness. I asked him several times, " what do you mean when he said I should continue with my happiness. He is very rude, he does not have customer service skills. I am so disappointed for a manager to say such words. The reason for contacting them because the dealership introduce me to Traficc PTY LTD. They are partners. I also wrote the email to Rhoda Dube Business Manager (NORTHCLIFF VOLKSWAGEN) to explain what happened. She said Midrand volkswagen must claim to traficc because the car have got plan that covers for 60000km with Traficc PTY LTD. I paid +R14700 while the cover have got the plan and 69 months old. This is very unfair. On their plan there's no where written that they are not covering the clutch. Speakout please give me a call, I want to take this to social media. I am very upset with the matter especially with Gift Mzwangwa words.
0
Replies (0)DK
Daniel K
1 reviews | Active since Jan 2020
16 Feb 2022, 08:02
HATFIELD MOTOR GROUPS AND HATFIELD VW NORTHCLIFF SELL USED CARS THAT WERE IN ACCIDENTS
Hi Everyone, DO NOT BUY USED CARS FROM Hatfield Motor Group dealerships, particularly Hatfield VW Northcliff branch.They DO NOT CHECK vehicles for accidents before putting them on their sales floor.They sell used cars that were involved in accidents.My father and I bought a used Nissan NP200 from Hatfield VW Northcliff. My father noticed sounds on the first day of receiving the car. 3 days later he took it to Nissan BB Auto in PLK,they inspected it and discovered damages underneath the car which were caused by an accident. Hatfield VW Northcliff provided me with an HPI report which makes no mention of the accident. The car also passed the roadworthy test, how? Derick (used car manager),Paul(Dealer Principal),Stephen (Salesman) all DO NOT KNOW what the car is checked for at the Roadworthy Centre, I asked them and none of them could tell me. I expect people with those titles in a reputable company like Hatfield Motor Group/Hatfield VW Northcliff to know all checks done at Roadworthy Centre,the answer I got was that they will check roadworthy check sheet & get back to me, VERY DISAPPOINTING Derick admitted in the meeting I had with 3 of them yesterday that ONLY VW VEHICLES THAT THEY OBTAIN TO SELL ON THEIR FLOOR ARE PUT ON A LIFT TO CHECK FOR DAMAGES UNDER THE CARS DURING INITIAL INSPECTIONS.He said that OTHER BRANDS ARE NOT PUT ON A LIFT TO CHECK FOR DAMAGES WHICH MIGHT BE DUE TO ACCIDENTS. The Nissan NP200 we purchased from them was taken to A Plus testing Center for Roadworthy, I have proof that the vehicle was not checked for accident damages. I asked them to send me a roadworthy check sheet, they sent me a blank one,DISAPPOINTING, I want a check sheet for the vehicle we purchased with dates and details on it. The Hatfield Motor Group and Hatfield VW Northcliff breached the automotive industry code of conduct by not disclosing the car they sold to us was in an accident. THEY PUT MY FAMILY'S LIVES AT RISK AS WE DO NOT KNOW IF THOSE DAMAGES WILL RESULT IN AN ACCIDENT OR NOT. Paul(DP) said that they can either give us a refund or take the vehicle back and source a similar vehicle to the same value for us(did he admit wrong by this offer?). Why does he not want to fix our vehicle? Is it because it will cost them more to fix?We rejected their offer because WE HAVE LOST ALL FAITH & TRUST IN HATFIELD VW NORTHCLIFF and The Hatfield Motor Group as we don't believe the car they will source for us will be in excellent condition. We do not know if they will fake an HPI and roadworthy report for the car they will source for us. We are DEMANDING A BRAND NEW NP200 from them but it seems like they are not willing to meet our demands. We received a provisional quote from Nissan BBA Auto to have the car repaired. It will cost Hatfield VW Northcliff more to fix the car as more money will be charged for stripping the car etc..Why don't they take money we paid & quote money then get us a brand new car? On 20 Jan 2022, a day before delivery, Steve(Salesman) said the car was at Roadworthy centre at 9:19am when I asked him on Whatsapp. Yesterday, I asked Steve what time the car was taken for a roadworthy test, he refused to answer me on Whatsapp. About an hour later, i had a meeting with Steve, his manager and dealer principal,in a meeting Steve said he was the one who took the car to the roadworthy center.I asked him what time,he did not remember, then I refreshed his memory about what he said on Whatsapp on 20 Jan 22. I asked what gets done at the centre,he said they gave him a chair to go sit somewhere when they are busy with the car so he does not know what gets done during the roadworthy test/inspection. I have a strong suspicion the car was never taken to A Plus Roadworthy Centre. The center has cameras,can HATFIELD VW NORTHCLIFF PROVE TO ME THEY TOOK IT THERE BY REQUESTING FOOTAGE OF THE CAR FROM A PLUS? I obtained a roadworthy certificate from Derick on 4 Feb 2022. Yesterday I asked him for a roadworthy test check sheet for the vehicle, he sent a blank one. I mean really? He replied back to say he will send it as soon as he gets it. Are they not supposed to have a copy of it at Hatfield VW Northcliff?After the check sheet was ticked, the car passed the test,are they not supposed to inspect the roadworthy check sheet?I have a strong suspicion none at Hatfield Motor Group and Hatfield VW Northcliff has seen the actual date signed roadworthy check sheet.
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Daniel K
1 reviews | Active since Jan 2020
16 Feb 2022, 08:02
HATFIELD MOTOR GROUPS AND HATFIELD VW NORTHCLIFF SELL USED CARS THAT WERE IN ACCIDENTS
Hi Everyone, DO NOT BUY USED CARS FROM Hatfield Motor Group dealerships, particularly Hatfield VW Northcliff branch.They DO NOT CHECK vehicles for accidents before putting them on their sales floor.They sell used cars that were involved in accidents.My father and I bought a used Nissan NP200 from Hatfield VW Northcliff. My father noticed sounds on the first day of receiving the car. 3 days later he took it to Nissan BB Auto in PLK,they inspected it and discovered damages underneath the car which were caused by an accident. Hatfield VW Northcliff provided me with an HPI report which makes no mention of the accident. The car also passed the roadworthy test, how? Derick (used car manager),Paul(Dealer Principal),Stephen (Salesman) all DO NOT KNOW what the car is checked for at the Roadworthy Centre, I asked them and none of them could tell me. I expect people with those titles in a reputable company like Hatfield Motor Group/Hatfield VW Northcliff to know all checks done at Roadworthy Centre,the answer I got was that they will check roadworthy check sheet & get back to me, VERY DISAPPOINTING Derick admitted in the meeting I had with 3 of them yesterday that ONLY VW VEHICLES THAT THEY OBTAIN TO SELL ON THEIR FLOOR ARE PUT ON A LIFT TO CHECK FOR DAMAGES UNDER THE CARS DURING INITIAL INSPECTIONS.He said that OTHER BRANDS ARE NOT PUT ON A LIFT TO CHECK FOR DAMAGES WHICH MIGHT BE DUE TO ACCIDENTS. The Nissan NP200 we purchased from them was taken to A Plus testing Center for Roadworthy, I have proof that the vehicle was not checked for accident damages. I asked them to send me a roadworthy check sheet, they sent me a blank one,DISAPPOINTING, I want a check sheet for the vehicle we purchased with dates and details on it. The Hatfield Motor Group and Hatfield VW Northcliff breached the automotive industry code of conduct by not disclosing the car they sold to us was in an accident. THEY PUT MY FAMILY'S LIVES AT RISK AS WE DO NOT KNOW IF THOSE DAMAGES WILL RESULT IN AN ACCIDENT OR NOT. Paul(DP) said that they can either give us a refund or take the vehicle back and source a similar vehicle to the same value for us(did he admit wrong by this offer?). Why does he not want to fix our vehicle? Is it because it will cost them more to fix?We rejected their offer because WE HAVE LOST ALL FAITH & TRUST IN HATFIELD VW NORTHCLIFF and The Hatfield Motor Group as we don't believe the car they will source for us will be in excellent condition. We do not know if they will fake an HPI and roadworthy report for the car they will source for us. We are DEMANDING A BRAND NEW NP200 from them but it seems like they are not willing to meet our demands. We received a provisional quote from Nissan BBA Auto to have the car repaired. It will cost Hatfield VW Northcliff more to fix the car as more money will be charged for stripping the car etc..Why don't they take money we paid & quote money then get us a brand new car? On 20 Jan 2022, a day before delivery, Steve(Salesman) said the car was at Roadworthy centre at 9:19am when I asked him on Whatsapp. Yesterday, I asked Steve what time the car was taken for a roadworthy test, he refused to answer me on Whatsapp. About an hour later, i had a meeting with Steve, his manager and dealer principal,in a meeting Steve said he was the one who took the car to the roadworthy center.I asked him what time,he did not remember, then I refreshed his memory about what he said on Whatsapp on 20 Jan 22. I asked what gets done at the centre,he said they gave him a chair to go sit somewhere when they are busy with the car so he does not know what gets done during the roadworthy test/inspection. I have a strong suspicion the car was never taken to A Plus Roadworthy Centre. The center has cameras,can HATFIELD VW NORTHCLIFF PROVE TO ME THEY TOOK IT THERE BY REQUESTING FOOTAGE OF THE CAR FROM A PLUS? I obtained a roadworthy certificate from Derick on 4 Feb 2022. Yesterday I asked him for a roadworthy test check sheet for the vehicle, he sent a blank one. I mean really? He replied back to say he will send it as soon as he gets it. Are they not supposed to have a copy of it at Hatfield VW Northcliff?After the check sheet was ticked, the car passed the test,are they not supposed to inspect the roadworthy check sheet?I have a strong suspicion none at Hatfield Motor Group and Hatfield VW Northcliff has seen the actual date signed roadworthy check sheet.
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Ignatius B
1 reviews | Active since Jan 2020
14 Aug 2020, 13:54
Exceptional Customer Service
the salesperson at VW Hatfield was exceptionally helpful. unfortunately, I misplaced the name card of the salesperson, but i will still look at VW Hatfield to buy my next car. VW for life
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Ignatius B
1 reviews | Active since Jan 2020
14 Aug 2020, 13:54
Exceptional Customer Service
the salesperson at VW Hatfield was exceptionally helpful. unfortunately, I misplaced the name card of the salesperson, but i will still look at VW Hatfield to buy my next car. VW for life
0
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Darian E
1 reviews | Active since Jan 2020
10 Jan 2020, 10:04
WORSE AND MOST PATHETIC SERVICE EVER!
My vehicle got bumped on the 13/12/2019 (front bumper and bonnet got hurt) by a lady at a shopping mall who has been so nice and said she will ensure her insurance will cover the damages, been driving my car while awaiting her insurance to finalize the claim. On the 23/12/2019 my vehicle was stationery at a friends place 17KM away from home as i was about to leave my vehicle decided not to start at all or should i say co-operate after tried everything i could possibly try to get it going. I then contacted Emmanuel who has sold me the vehicle Jan 2019 brand new and was very helpful throughout the application process and ensured i got it as promised, he then provided me with VW alert contact details 0860434737(MAKING SURE MY VEHICLE DOES NOT GO ANYWHERE ELSE BUT TO VW Hatfield Northcliff) who i then advised that i would need a techy to come out and have a look. A techy then called me and asked me if its the battery which i told him its not they would need to come out and have a look see, he then advised me my vehicle would need to be towed instead, which was then towed to VW Hatfield Northcliff the very same day 23/12/2019. I then followed up with VW Hatfield Northcliff 2 - 3 days later to be told that they cannot find the exact problem it could be the coolant leaking to the engine or head gasket blown or a whole new engine would need to be replaced however they cant tell exactly BUT WHY SELL THESE CARS IF YOU NOT SURE HOW TO FIX IT! I MEAN IT WAS ALL SMOOTH WHEN IT WAS SOLD TO ME NOW THAT I NEED HELP YOU CANT HELP ME, I now need to wait for the engineers to have a look at my vehicle and that can only be done on the 13/1/2020 when they are open I then requested for a courtesy car while waiting for my car to get fixed but was told there is a waiting list of 2 weeks and there are no courtesy vehicles available and each dealership are on their own. My vehicle has been at VW Hatfield Northcliff for 3 weeks now and still am without wheels and there is nothing they can do for me. This is my second purchase through VW Hatfield Northcliff 1st purchase - Red polo vivo bought the vehicle December 2012 back then service was awesome no delays no inconvenience a technician would update you quick and easy 2nd purchase POLO VIVO GT 1.0 TSI bought the vehicle Jan 2019, this is the 1st time my vehicle has been booked in and HAVE RECEIVED THE WORSE MOST PATHETIC SERVICE EVER!!!!, TECHNICIAN DOES NOT CALL ME TO UPDATE ME BEEN WAISTING SO MUCH AIR TIME TO PHONE IN ALMOST EVERY WEEK TO FIND OUT HOW FAR THEY ARE WITH MY CAR, BACK THEN A TECHNICIAN WOULD UPDATE YOU THROUGH EVERY STEP OF THE WAY AND WOULD KNOW WHAT EXACTLY THE PROBLEM IS AND HAVE IT FIX IN NO TIME. I REGRET THIS DEALERSHIP NOW AFTER I HAVE HAD SO MUCH FAITH AND TRUST IN THEM THIS IS NOT FOR THE SALE EXEC WHO HAD SOLD ME THE CAR ! I GUESS THEY JUMP ONLY FOR THE ONES WHO BUYS MORE EXPENSIVE OR MAY I SAY QUICK TO TAKE YOUR MONEY ONCE THEY HAVE THEN THEY DONT CARE ABOUT YOU THEIR AFTER!
Helpful (0)
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Darian E
1 reviews | Active since Jan 2020
10 Jan 2020, 10:04
WORSE AND MOST PATHETIC SERVICE EVER!
My vehicle got bumped on the 13/12/2019 (front bumper and bonnet got hurt) by a lady at a shopping mall who has been so nice and said she will ensure her insurance will cover the damages, been driving my car while awaiting her insurance to finalize the claim. On the 23/12/2019 my vehicle was stationery at a friends place 17KM away from home as i was about to leave my vehicle decided not to start at all or should i say co-operate after tried everything i could possibly try to get it going. I then contacted Emmanuel who has sold me the vehicle Jan 2019 brand new and was very helpful throughout the application process and ensured i got it as promised, he then provided me with VW alert contact details 0860434737(MAKING SURE MY VEHICLE DOES NOT GO ANYWHERE ELSE BUT TO VW Hatfield Northcliff) who i then advised that i would need a techy to come out and have a look. A techy then called me and asked me if its the battery which i told him its not they would need to come out and have a look see, he then advised me my vehicle would need to be towed instead, which was then towed to VW Hatfield Northcliff the very same day 23/12/2019. I then followed up with VW Hatfield Northcliff 2 - 3 days later to be told that they cannot find the exact problem it could be the coolant leaking to the engine or head gasket blown or a whole new engine would need to be replaced however they cant tell exactly BUT WHY SELL THESE CARS IF YOU NOT SURE HOW TO FIX IT! I MEAN IT WAS ALL SMOOTH WHEN IT WAS SOLD TO ME NOW THAT I NEED HELP YOU CANT HELP ME, I now need to wait for the engineers to have a look at my vehicle and that can only be done on the 13/1/2020 when they are open I then requested for a courtesy car while waiting for my car to get fixed but was told there is a waiting list of 2 weeks and there are no courtesy vehicles available and each dealership are on their own. My vehicle has been at VW Hatfield Northcliff for 3 weeks now and still am without wheels and there is nothing they can do for me. This is my second purchase through VW Hatfield Northcliff 1st purchase - Red polo vivo bought the vehicle December 2012 back then service was awesome no delays no inconvenience a technician would update you quick and easy 2nd purchase POLO VIVO GT 1.0 TSI bought the vehicle Jan 2019, this is the 1st time my vehicle has been booked in and HAVE RECEIVED THE WORSE MOST PATHETIC SERVICE EVER!!!!, TECHNICIAN DOES NOT CALL ME TO UPDATE ME BEEN WAISTING SO MUCH AIR TIME TO PHONE IN ALMOST EVERY WEEK TO FIND OUT HOW FAR THEY ARE WITH MY CAR, BACK THEN A TECHNICIAN WOULD UPDATE YOU THROUGH EVERY STEP OF THE WAY AND WOULD KNOW WHAT EXACTLY THE PROBLEM IS AND HAVE IT FIX IN NO TIME. I REGRET THIS DEALERSHIP NOW AFTER I HAVE HAD SO MUCH FAITH AND TRUST IN THEM THIS IS NOT FOR THE SALE EXEC WHO HAD SOLD ME THE CAR ! I GUESS THEY JUMP ONLY FOR THE ONES WHO BUYS MORE EXPENSIVE OR MAY I SAY QUICK TO TAKE YOUR MONEY ONCE THEY HAVE THEN THEY DONT CARE ABOUT YOU THEIR AFTER!
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Vijen G
1 reviews | Active since Jan 2020
21 Oct 2019, 08:56
VW - Bad Service
Good Day. I purchased my VW Polo Beats Edition in March 2018. The car currently has mileage of just over 52000km. The car has went in for all it's services. Hatfield VW Northcliff assured me that the car is an amazing one and I wouldn't have problems with it. To my surprise towards August 2018 the clutch cable gave up on the vehicle. And now again(20/10/2019) - it appears to be the same problem. I was driving on the N1 highway and the car started making strange sounds. When I stopped, the car could not move as desired when shifted into gear. It moved extremely slow until I got home. My family and I had to push the car into my yard. VW promised me that the car is safe and reliable. It is extremely frightening and astonishing that a brand new car has troubles of this nature. I refuse to drive this car again as I fear that is not reliable at all. The car is currently parked at my home and I require assistance. It appears to me that there could be a factory concern with this car. I am extremely dissatisfied with this particular car of mine. It is a really beautiful car but I am extremely afraid to drive it again. I have fully paid this car and thought that I would rather buy another car in another 10 years time. This concern has to be sorted. I have phoned the dealer directly at 09:49am on 2019/10/21. A gentleman advised that Molefe will contact me. Molefe contacted me at 10:22am. Then he wanted me to phone VW towing services. I refused since when I bought the car I never had to phone all over to get the car. I feel that the services of VW are pathetic. I phoned once and I expect the receiving end to collate all the details and move off swiftly. To buy the car was very efficient. Now I am having problems with the car I need to follow process - I was advised by the Service Manager of VW Hatfield Northcliff. I did advise the gentleman(Service Manager) that I will not phone every where. He has since arranged with Noleen(towing services VW) to contact me. Angus called me from VW Lenasia and advised that VW towing services will arrange for the vehicle to be fetched and dropped off.
Helpful (0)
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Vijen G
1 reviews | Active since Jan 2020
21 Oct 2019, 08:56
VW - Bad Service
Good Day. I purchased my VW Polo Beats Edition in March 2018. The car currently has mileage of just over 52000km. The car has went in for all it's services. Hatfield VW Northcliff assured me that the car is an amazing one and I wouldn't have problems with it. To my surprise towards August 2018 the clutch cable gave up on the vehicle. And now again(20/10/2019) - it appears to be the same problem. I was driving on the N1 highway and the car started making strange sounds. When I stopped, the car could not move as desired when shifted into gear. It moved extremely slow until I got home. My family and I had to push the car into my yard. VW promised me that the car is safe and reliable. It is extremely frightening and astonishing that a brand new car has troubles of this nature. I refuse to drive this car again as I fear that is not reliable at all. The car is currently parked at my home and I require assistance. It appears to me that there could be a factory concern with this car. I am extremely dissatisfied with this particular car of mine. It is a really beautiful car but I am extremely afraid to drive it again. I have fully paid this car and thought that I would rather buy another car in another 10 years time. This concern has to be sorted. I have phoned the dealer directly at 09:49am on 2019/10/21. A gentleman advised that Molefe will contact me. Molefe contacted me at 10:22am. Then he wanted me to phone VW towing services. I refused since when I bought the car I never had to phone all over to get the car. I feel that the services of VW are pathetic. I phoned once and I expect the receiving end to collate all the details and move off swiftly. To buy the car was very efficient. Now I am having problems with the car I need to follow process - I was advised by the Service Manager of VW Hatfield Northcliff. I did advise the gentleman(Service Manager) that I will not phone every where. He has since arranged with Noleen(towing services VW) to contact me. Angus called me from VW Lenasia and advised that VW towing services will arrange for the vehicle to be fetched and dropped off.
0
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