DK
Daniel K
Active since Jul 2016
69
Reviews
0
Industries
Reviews
69 reviews23 months ago
REFUSING TO REFUND MY PREMIUM/DEBIT ON WRONG DÃTE/FORCED TO REINSTATE POLICY DESPITE BEING UNEMPLOYED
I have been unemployed since November last year and I have not been able to pay for my 1Life funeral cover premium since then. In March I received a call to say be told I can continue with my policy if I pay. I agreed thinking my situation will change by April because the person I spoke to convinced me to pay in April. My situation did not change. Meaning after reinstating my policy I missed two premiums. My debit order date is 1st of each month, I have not been able to pay for May and June. I recently received my UIF money, 1life decide to debit 2 X R507, money I wanted to buy food my kids in the early hours of this morning 6th June, despite the fact that we agreed on 1st of each money. THEY ARE NOW REFUSING TO GIVE ME BACK MY MONEY SO I CAN BUY FOOD FOR MY KIDS AS I AM STILL UNEMPLOYED. AND IN THE RECORDING OF THE REINSTATEMENT, I TOLD THE CONSULTANT THAT I WAS STILL UNEMPLOYED,YET SHE CONVINCED ME TO REINSTATE MY POLICY. PAY MY MY MONEY BACK 1LIFE
53 replies
26 months ago
*********** COMPLAINTS OFFICERS
Hi Thobeka, I am disappointed in you and your service. I spoke to you on the phone on 15 February, last week Thursday, more than a week. I asked you to ask Given to call to give me feedback. This has not happened. Clearly all complaint officers at Capitec are ***********. May I please have my two recordings, my one between Phiwekuhle and the other between myself and given. ADVICE WHEN I CAN RECEIVE IT
58 replies
26 months ago
Useless Capitec Head Office Complaints Officers
This is dedicated to Thobeka who wants to investigate my case ( Reference number: 116125119)Why bother investigating because you will fail miserably to resolve it to my satisfaction just like Phiwokuhle(reference 114925596) and Given(115208283) did. They both failed to resolve the issue to my satisfaction and both closed their investigations. Your investigation will waste both our times. All I need from Capitec right are two telephone call recordings between myself and Phiwokuhle and between myself and Given as I am pursuing a legal action against Capitec. I was manhladled in your Dawn Park Branch by a security guard who does not work for Capitec oredered by one of your employees. I am opening a case of defamation of character against one of your consultants (Tshibi or Tshidi) at your Dawn Park Branch because she told lies about me which led to security kicking me out of the branch. Also, your Regional Manage, Letticia told me that I was not allowed to use my phone inside your branch when I was at the branch meeting with her, although other clients were on their phones. If phones are not allowed in the branch, why is Capitec providing clients with WiFi facility? Why was I allowed to use the phone in the branch before when I opened my account using the WiFi at Dawn Park Shopping Centre Capitec branch, given the Password (transparent) by one of your consulatants. FNB has WiFi facility in their branches and they allow customers to be on their phones. Please furnish me with a policy that says that phones are not allowed in the branch
58 replies
27 months ago
1 MISSED PREMIUM, POLICY CANCELLED(REALY??????)
I used to rate Outsurance highly but not anymore. My father skipped one premium of his car insurance and they cancelled his policy. My father is a pensioner, I used to pay for his premiums before I lost my job last November, I then spoke to my father about taking over the payment, I then stopped the debit order from my side. I don't know why my father did not set up a debit order from his side, he did not pay(REMEMBER HE IS A PENSIONER). But WHY IS OUTSURANCE CANCELLING THE POLICY WITHOUT CALLING MY FATHER? IS IT BECAUSE MY FATHER NEVER CLAIMED AND IS CLOSER TO GETTING HIS OUTBONUS? WHAT DOES YOUR POLICY SAY ABOUT 1 MISSED PREMIUM OUTSURANCE? REINSTATE MY FATHER'S POLICY IMMEDIATELY OR ELSE I'M TAKING YOU TO OMBUDSMAN AND YOU WILL RETURN ALL PREMIUMS WE PAID SO FAR. REISTANTE POLICY NOW, WE WILL MAKE AN ARRANGEMENT TO PAY EVERYTHING.
116 replies
27 months ago
Arrogant Manager at Chris Hani Crossing pick n pay branch
hi i am at Pick n Pay Chris Hani crossing branch, ques are long during peak period. There no express tills open. I spoke to manager Solomo to open express till, he refused, he said that cigarrette counter is open, i told him que is long there, he said there are only 6 or 7 . . .I went and counted, he refused to walk with me. On top of that he refused to give me the name of his regional manager, he said that i must call head office to get it, is this how you train managers @PicknPay ? No customer service whatsoever. He had no name tag, had to ask for his name, is Solomon his real name?
56 replies
27 months ago
UNPROFESSIOAL COMPLAINT MANAGEMET OFFCER -Phiwokuhle Hewu
I am not happy with the way Phiwokuhle Hewu(Complaint Managemnt Office) handled my query(Incident# 114925596 CM) he told me not to close my account and wait for the outcome. He then said that if I am not happy with the outcome of your investigation then I can close my account. He decided to close my account without giving me the outcome. Also, he closed the case/query without giving me the outcome, he did not communicate with me that the case is resolved. What is the outcome of the case?
116 replies
27 months ago
TERRIBLE SERVICE FROM BRANCH MANAGER AT SHOPRITE YEOVILLE
I AM DISSPOINTED A SHOPRITE FOR NOT PROVIDING TRAINING TO THEIR BRANCH MANAGER OR PROVDING POOR TRAINING. BRANCH MANAGER AT SHOPRITE YEOVILLE IS ARRAGONT. DURING BUSY HOUR AROUND 14:00 HE HAD NO EXPRESS TILLS OPEN, WHEN I ASKED HE SAID I CAN USE KIOSK, TOLD HIM TO OPEN ANOTHER TILL , HE WAS RELUCTANT. I ASKED HIM TO CALL REFGIONAL MANGER, HE REFUSED. HE ASKED CASHIER TO GIVE ME NUMBER IN TILL SLIP, THIS TELLS ME HE GETS AWAY WITH A LOT. HE DID NOT EVEN HAVE A NAME TAG, HOW CAN A LEADER TELL HIS SUBORDINATES TO WEAR NAME TAGS IF HE DOES NOT HAVE. I HAD TO ASK HIS SUBORDIBATES FOR HIS NAME. SHAME ON SHOPRITE FOR NOT GIVING MANAGEMENT TRAINING, IF YOU ARW GIVING THEN THE TRAINING IS POOR.
0 replies
27 months ago
POOR SERVICE FROM NKOSANA,ITUMELENG AND NONHLANHLA AT CAPITEC BRANCH DAWN PARK SHOPPING CENTRE
I would like to report the following consultants at Capitec Branch, Dawn Park Shopping Centre 1. Nkosana - for calling security from the centre to chase me out of the branch without a valid reason. (He did not have his name tag by the way) 2. Itumeleng - for telling security that customers can't be in the branch for over a certain amount of time(is this new Capitec policy?) 3. Nonhlanhla - for refusing to call the manager or supervisor in charge as the branch manager was not at work. I was at your Capitec Branch in Dawn Park Shoppimg Centre branch yestesterday. Not first time going to the branch, probably my third time. Got there sat with a consultant named Tshidi, we made jokes laughed, she could not assist me with my query, I then told her I was going to sit down so i can use the Capitec Wifi after Tshidi gave me the password being 'available' for this week. I sat down downloaded the Capitec app using the Capitec Wifi,also doing other things on my phone like chatting on whatsapp. The downloading was taking too long because my phone has problem. One consultant named Nkosana came up to me, without greeting, asked if he can assist me while I was sitting down, I told him I was fine, he asked 2nd time i said i was fine, he asked 3rd time, i said i was fine,the fourth time i got frustrated, told him i did not want to speak with him anymore and i told him to walk away from. Nkosana got emotional and called security from the centre to take me out, i refused to go out. Why did Nkosana do do this?? I am a client, he told the security he felt unsafe, when i confronted him he said that i was on Whatsapp,am i not allowed to be on Whatsapp while im in the branch? Another consultant, Itumeleng told security I am not allowed to be in the bank for longer than a certain amount of time(is this new policy from Capitec?) Another consultant or usher at the door refused to tell me who is charge today since branch manager and assistant branch manager were not at work. I just opened my account last week with Capitec, I was at the same branch when I opened it, password was 'transparent' , they gave it to me. I was planning to move all my banking and salary to Capitec from FNB but not anymore, PLEASE CLOSE MY ACCOUNT FOR THEELSE REASEONS 1. NKOSANA CALLED SECURITY ON ME FOR NO VALID REASON. 2. ITUMELENG SAID CUSTOMERS ARE ALLOWED ON CERTAIN AMOUNT OF TIME IN THE BRANCH. 3. NONHLANHLA REFUSED TO CALL PEEESON IN CHARGE. MAIN REASON IS NKOSANA. PLEASE FIRE NKOSANA OR TAKE HIM TO ANOTHER BRANCH, IF I DECIDE TO CONTINUE BANKING WITH CAPITEC, I DON'T WANT TO SEE HIM AT DAWN PARK,CAPITEC BRANCH.
128 replies
30 months ago
Wrong Email Address provided by Nedbank Consultant Nedfleet Department
Good day, This morning around 06:06 I spoke to Jossie from the Authorisation Department regarding my declined petrol card transaction. She advised she is unable to assist due to an exception placed on my card therefore I needed to speak to someone from Nedfleet Department but they only open at 07:00am, I asked for a reference number of the call she advised they do not give out reference numbers but if I want to request for the call, I can just give out her name and the time of the call. At around 07:30, I spoke to Dida from Nedfleet Department who advised that she could not help me with my query as the authorisation person from my company to increase the petrol card limit is not answering his phone or it was going through to voicemail or something like that. I asked Dida for reference number of the call in case I want to request for phone call recording, she advised that they do not give out reference number but I can quote her name and time of the call and send to nedfleetdbn@nedbank.co.za. she also informed me that to request for a statement of transactions, I can use the same email address. I sent an email to the email address Dida provided me with this morning but I got an email about mail delivery not being successful, it said 'Address Not Found(please see attached screenshot), why did Dida provide me the wrong email address? This is ridiculous Nedbank. Please resolve this urgently Nedbank.
0 replies
30 months ago
DO NOT TAKE HEALTH COVER WITH DISCOVERY HEALTH, YOU WILL REGRET
I have been a Discovery member from 2015 until 2022, in that period I have been hospitalised only twice, the first time they paid after my one day stay at the hospital in 2020. With the second hospitalisation in 2022, they refused to pay, NOW I OWE THE HOSPITAL AND OTHER DOCTORS WHO RAN TESTS ON ME. I AM GETTING CALLS AND EMAILS EVERYDAY FROM DEBT COLLECTOR ON BEHALF OF THE HOSPITAL AND THE DOCTORS. I AM BEING THREATENED WITH BEING BLACKLISTED IF I AM NOT ALREADY BECAUSE DISCOVERY HEALTH REFUSED TO PAY THE RELEVANT PARTIES. I STAYED FOR 3 DAYS IN HOSPITAL, UPON BEING RELEASED I I WAS WEAK AND CONFUSED AND I SPOKE TO SOMEONE FROM DISCOVERY WHO TOLD ME THEY NEED A PMA REPORT FROM DOCTORS WHO ADMITTED ME, THE PMA REPORT WOULD COST ME ABOUT R600 AND SOMETHING AFTER I PAID THE VERY SAME DOCTORS R1500 AND SOMETHING FOR EXAMINATION ON THE SPOT BEFORE BEING ADMITTED. I MENTIONED I WAS WEAK AND CONFUSED, BOOKED OFF A WHOLE WEEK BEFORE RETURNING TO WORK, I DID NOT HAVE THE R600 SOMETHING FOR PMA REPORT SO THAT IT CAN BE PROVIDED TO DISCOVERY HEALTH BEFORE THEY DECIDE TO PAY OR NOT. IN A NUTSHELL, DISCOVERY HEALTH NEVER RECEIVED PMA REPORT FROM ME OR DOCTORS WHO EXAMINED AND ADMITTED ME. THIS WAS THE FIRST DISCOVERY HEALTH ASKED FOR PMA REPORT TO PAY. IN 2020, THEY PAID WITHOUT ASKING FOR PMA REPORT. MIND YOU, I HAD NO IDEA WHAT PMA REPORT WAS. DO NOT TAKE HEALTH COVER WITH DISCOVERY HEALTH, THEY WILL NEGLECT YOU IN YOUR TIME OF NEED AFTER PAYING THEM YOUR PREMIUM ON TIME EVERY MONTH FOR 7 YEARS
131 replies
Review Distribution
5 Star
3 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
66 (95.65217391304348%)