Bad Service from Gift Mzwangwa (New car sales Manager) and Traficc PTY LTD

VWFS & Traficc PTD LTY COMPLAIN

Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za

From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:45 PM To: vwfs@the-engine-room.co.za <vwfs@the-engine-room.co.za> Cc: enquiryNorthcliff@hatfield.holdings <enquiryNorthcliff@hatfield.holdings> Subject: Fw: VWFS & Traficc PTD LTY COMPLAIN

Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za

From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:40 PM To: Lenn01@vwsa.co.za <Lenn01@vwsa.co.za> Subject: Fw: VWFS & Traficc PTD LTY COMPLAIN

Thomas Nkuna Fitness Manager - Boksburg T +27 (0)11 391 1719 M +27 (0)82 093 0956 W virginactive.co.za

From: Thomas Nkuna <Thomas.Nkuna@virginactive.co.za> Sent: 14 December 2022 06:33 PM To: speakout@aviwebds.co.za <speakout@aviwebds.co.za>; jane.doe@vwfs.com <jane.doe@vwfs.com>; customer.care@volkswagen.co.in <customer.care@volkswagen.co.in>; service@vwfs.co.za <service@vwfs.co.za>; Complaints@traficc.co.za <Complaints@traficc.co.za>; Traficc Claims <mwclaims@traficc.co.za> Cc: Gift Mzangwa <gift@hatfieldvw.co.za>; wilmot@vwsa.co.za <wilmot@vwsa.co.za>; media@vwfs.co.za <media@vwfs.co.za>; service@vwfs.co.za <service@vwfs.co.za> Subject: VWFS & Traficc PTD LTY COMPLAIN I have a complaint with the following Companies : NORTHCLIFF VOLKSWAGEN VW (HEARTIELD), Traficc PTY LTD and New Car Sales Manager (Gift Mzwangwa) .

I have a plan with Traficc PTY LTD that covers the Manufacturer-specified parts, labour etc. I got Mechanical brakedown on the 2nd of December. I informed Traficc PTY LTD after taking the vehicle to Volkswagen Midrand Lindsay. Traficc asked for Quote & car's Report from service advisor. They got the quote and the car's report ( burned clutch plate). Traficc PTY LTD push it back to dealership that they must assist because the car is still under warranty. Later on they were communicating with NORTHCLIFF VOLKSWAGEN heartfield. Traficc outcome of the claim, " they said unfortunately will not assist and even the dealership will not assist because of the abuse of clutch.

I have the plan with Traficc PTY LTD that covers Manufacturer-specified parts and lobour for 60000km. They have not stated that they do not cover Clutch. The car was purchased on the 7thbof March 2022 as brand new car.

I phoned Gift Mzangwa ( Manager for new cars) I explained my frustration. I told him the story that I am not happy with the outcome. I even said to him that I also write it to Speakout. He said there is nothing that I can do and all the best with my happiness. I asked him several times, " what do you mean when he said I should continue with my happiness. He is very rude, he does not have customer service skills. I am so disappointed for a manager to say such words. The reason for contacting them because the dealership introduce me to Traficc PTY LTD. They are partners.

I also wrote the email to Rhoda Dube Business Manager (NORTHCLIFF VOLKSWAGEN) to explain what happened. She said Midrand volkswagen must claim to traficc because the car have got plan that covers for 60000km with Traficc PTY LTD.

I paid +R14700 while the cover have got the plan and 69 months old. This is very unfair. On their plan there's no where written that they are not covering the clutch.

Speakout please give me a call, I want to take this to social media. I am very upset with the matter especially with Gift Mzwangwa words.