VG
Vijen G
Active since Oct 2019
2
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2 reviews79 months ago
VW - Bad Service
Good Day. I purchased my VW Polo Beats Edition in March 2018. The car currently has mileage of just over 52000km. The car has went in for all it's services. Hatfield VW Northcliff assured me that the car is an amazing one and I wouldn't have problems with it. To my surprise towards August 2018 the clutch cable gave up on the vehicle. And now again(20/10/2019) - it appears to be the same problem. I was driving on the N1 highway and the car started making strange sounds. When I stopped, the car could not move as desired when shifted into gear. It moved extremely slow until I got home. My family and I had to push the car into my yard. VW promised me that the car is safe and reliable. It is extremely frightening and astonishing that a brand new car has troubles of this nature. I refuse to drive this car again as I fear that is not reliable at all. The car is currently parked at my home and I require assistance. It appears to me that there could be a factory concern with this car. I am extremely dissatisfied with this particular car of mine. It is a really beautiful car but I am extremely afraid to drive it again. I have fully paid this car and thought that I would rather buy another car in another 10 years time. This concern has to be sorted. I have phoned the dealer directly at 09:49am on 2019/10/21. A gentleman advised that Molefe will contact me. Molefe contacted me at 10:22am. Then he wanted me to phone VW towing services. I refused since when I bought the car I never had to phone all over to get the car. I feel that the services of VW are pathetic. I phoned once and I expect the receiving end to collate all the details and move off swiftly. To buy the car was very efficient. Now I am having problems with the car I need to follow process - I was advised by the Service Manager of VW Hatfield Northcliff. I did advise the gentleman(Service Manager) that I will not phone every where. He has since arranged with Noleen(towing services VW) to contact me. Angus called me from VW Lenasia and advised that VW towing services will arrange for the vehicle to be fetched and dropped off.
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79 months ago
VW POLO - Extremely bad experience
I purchased my VW Polo Beats Edition in March 2018. The car currently has mileage of just over 52000km. The car has went in for all it's services. Hatfield VW Northcliff assured me that the car is an amazing one and I wouldn't have problems with it. To my surprise towards August 2018 the clutch cable gave up on the vehicle. And now again(20/10/2019) - it appears to be the same problem. I was driving on the N1 highway and the car started making strange sounds. When I stopped, the car could not move as desired when shifted into gear. It moved extremely slow until I got home. My family and I had to push the car into my yard. VW promised me that the car is safe and reliable. It is extremely frightening and astonishing that a brand new car has troubles of this nature. I refuse to drive this car again as I fear that is not reliable at all. The car is currently parked at my home and I require assistance. It appears to me that there could be a factory concern with this car. I am extremely dissatisfied with this particular car of mine. It is a really beautiful car but I am extremely afraid to drive it again. I have fully paid this car and thought that I would rather buy another car in another 10 years time. This concern has to be sorted. I expect feedback. Vijen Govender
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