WORSE AND MOST PATHETIC SERVICE EVER!

My vehicle got bumped on the 13/12/2019 (front bumper and bonnet got hurt) by a lady at a shopping mall who has been so nice and said she will ensure her insurance will cover the damages, been driving my car while awaiting her insurance to finalize the claim. On the 23/12/2019 my vehicle was stationery at a friends place 17KM away from home as i was about to leave my vehicle decided not to start at all or should i say co-operate after tried everything i could possibly try to get it going. I then contacted Emmanuel who has sold me the vehicle Jan 2019 brand new and was very helpful throughout the application process and ensured i got it as promised, he then provided me with VW alert contact details 0860434737(MAKING SURE MY VEHICLE DOES NOT GO ANYWHERE ELSE BUT TO VW Hatfield Northcliff) who i then advised that i would need a techy to come out and have a look. A techy then called me and asked me if its the battery which i told him its not they would need to come out and have a look see, he then advised me my vehicle would need to be towed instead, which was then towed to VW Hatfield Northcliff the very same day 23/12/2019. I then followed up with VW Hatfield Northcliff 2 - 3 days later to be told that they cannot find the exact problem it could be the coolant leaking to the engine or head gasket blown or a whole new engine would need to be replaced however they cant tell exactly BUT WHY SELL THESE CARS IF YOU NOT SURE HOW TO FIX IT! I MEAN IT WAS ALL SMOOTH WHEN IT WAS SOLD TO ME NOW THAT I NEED HELP YOU CANT HELP ME, I now need to wait for the engineers to have a look at my vehicle and that can only be done on the 13/1/2020 when they are open I then requested for a courtesy car while waiting for my car to get fixed but was told there is a waiting list of 2 weeks and there are no courtesy vehicles available and each dealership are on their own. My vehicle has been at VW Hatfield Northcliff for 3 weeks now and still am without wheels and there is nothing they can do for me.

This is my second purchase through VW Hatfield Northcliff

1st purchase - Red polo vivo bought the vehicle December 2012 back then service was awesome no delays no inconvenience a technician would update you quick and easy

2nd purchase POLO VIVO GT 1.0 TSI bought the vehicle Jan 2019, this is the 1st time my vehicle has been booked in and HAVE RECEIVED THE WORSE MOST PATHETIC SERVICE EVER!!!!, TECHNICIAN DOES NOT CALL ME TO UPDATE ME BEEN WAISTING SO MUCH AIR TIME TO PHONE IN ALMOST EVERY WEEK TO FIND OUT HOW FAR THEY ARE WITH MY CAR, BACK THEN A TECHNICIAN WOULD UPDATE YOU THROUGH EVERY STEP OF THE WAY AND WOULD KNOW WHAT EXACTLY THE PROBLEM IS AND HAVE IT FIX IN NO TIME.

I REGRET THIS DEALERSHIP NOW AFTER I HAVE HAD SO MUCH FAITH AND TRUST IN THEM THIS IS NOT FOR THE SALE EXEC WHO HAD SOLD ME THE CAR ! I GUESS THEY JUMP ONLY FOR THE ONES WHO BUYS MORE EXPENSIVE OR MAY I SAY QUICK TO TAKE YOUR MONEY ONCE THEY HAVE THEN THEY DONT CARE ABOUT YOU THEIR AFTER!