DE
Darian E
Active since Mar 2017
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
Awesome service received from Tshiamo Modiselle
Awesome service received from Tshiamo Modiselle. Only problem I have is that I cant sign into my account after password reset
53 replies
61 months ago
A VERY UNHAPPY CLIENT! PATHETIC AND IMCOMPETENT SERVICE!
BEEN CALLING MTN SA SINCE THE 6/04/2021 FOR A REFUND OF MY CREDIT AMOUNT, UNTIL THIS DAY I AM GIVEN DIFFERENT STORIES IF NOT REJECTED, IT WILL BE PROCESSED WITHIN 7 - 14 DAYS, 2 - 21 DAYS AND 3 - 5 DAYS EVERYONE MAKING UP THEY'RE ON SLA'S DONT KNOW WHO TO BELIEVE / TRUST, PROOF OF BANK STATEMENT WAS REQUESTED AND WAS TOLD IT WILL BE PROCESSED BUT ALL TALK NO ACTION! PROOF SENT TO Lungelo Poswa [ MTN SA - CCI SA UMHLANGA PTY LTD ] <Lungelo.Poswa@mtn.com>; busisiwe.khoza@mtn.com; ayanda.khumalo@mtn.com; nkanyezi.mchunu@mtn.com CALLED IN AGAIN TODAY AND WAS TOLD IT WAS REJECTED BUT NO1 NOTIFIES, ONE NEEDS TO CALL IN EVERY TIME TO FOLLOW UPAND ASK FOR STATUS PATHETIC SERVICE! AND VERY MUCH INCOMPETENT!, NO ONE SEEMS TO KNOW WHAT NEEDS TO BE DONE HENCE WHY EVERY WEEK A DIFFERENT STORY WITH DIFFERENT REFERENCES BUT QUICK TO TELL ONE THAT THE NUMBER IS ON THE OLD SYSTEM WE WOULD NEED TO TRANSFER YOU, I MEAN IS IT THAT DIFFICULT, I CAN SEE MY CREDIT AMOUNT ON YOUR APP AND THE RESPECTIVES WHO I HAVE SPOKEN TO CONFIRMED TELEPHONICALLY AS WELL, I AM ASKING FOR IT TO BE REFUNDED BACK TO ME BECAUSE YOU GUYS DO DEBIT ME AND NOT ONCE HAVE A SKIPPED A PAYMENT FROM THE TIME I HAVE JOINED,NOW MTN REFUSE TO REFUND ME MY MONIES DUE TO ME AFTER I HAVE SENT YOU THE PROOF MORE THEN ONCE AND STILL YOU REJECT MY REFUND. I HAVE NEVER SEEN SUCH BUT LET ONE NOT PAY AND THEN QUICK TO SWITCH OFF SERVICES.MY TRUST IN MTN AFTER ALL THESE YEARS IS NOW DESTROYED!
0 replies
72 months ago
Excellent Service!
I would like to say thank you! to Mabanga, Ziphozenkosi @ WESBANK for her excellent, most helpful and patient service!
105 replies
72 months ago
VERY MUCH UNHAPPY!!!!
MY IPHONE 7 PLUS WHICH I BOUGHT ON CONTRACT 12/8/2019 THROUGH MTN CRESTA SHOP L44, HAD IT FOR 6 MONTHS AND THE TOUCH SCREEN STARTED GIVING ME PROBLEMS. BOOKED IT IN AT THE STORE 14/2/2020, WHICH WAS STILL UNDER WARRANTY. DEALT WITH AN AGENT JABU WHO HAD ADVISED ME IT WILL TAKE 24/48 HRS FOR THE PHONE TO BE COLLECTED BY THEIR TECHNICIANS FOR NECESSARY CHECKS/ASSESSMENTS, WHICH I WAS TOLD IF THEY CANT FIX IT I WILL RECEIVE A NEW ONE. MADE NUMEROUS CALLS TO THIS STORE 0838698270 TO FOLLOW UP, NO JOY! AND NOW THE NUMBER DOES NOT WORK. IT IS GOING FOR 3 MONTHS NOW AND I AM STILL WAITING , NO ONE CALLS ME TO UPDATE ME NONE WHATSOEVER. I REGRET PURCHASING A PHONE FROM THIS STORE, SERVICE IS PATHETIC!!!!, AND ITS LIKE THEY JUST CANT FIND A SOLUTION TO THE PROBLEM..WHY SELL CELLPHONE'S IN THE 1ST PLACE. VERY MUCH UNHAPPY!!!!
0 replies
76 months ago
THE WORSE MOST SADDEST MOST HUMILIATING EXPERIENCE EVER WITH HATFIELD NORTHCLIFF!.
1. Did you receive a call from a sales executive? Yes I did thank you. 2. Did you receive a quotation on the vehicle you enquired about? Yes thanks. 3. Have you completed a finance application? Yes I did but I am very much Unhappy with the service received from this dealership from the start, my VW Polo GT which I bought through this dealership Jan 2019 was towed to the dealership on the 23/12/2019 which I advised the dealership a 3rd party has reversed into me at a shopping centre 2 weeks ago and 2 weeks later the car decided to not co-operate vehicle has been at Hatfield Northcliff for a whole month and a half ever since Service Department gave me the run around whereby they told me there seems to be nothing wrong with the engine on their side how ever they will have to wait until the engineers opens on the 6/1/2020.Come the 6th technician Mulisa failed to call me on this day I then called him for an update he then told me its either the head gasket that would need to be replaced or the entire engine but cant really tell as yet they waiting on the engineers to come through, I then requested for a courtesy car but was told there is a 2 weeks waiting period and there are no courtesy cars available and that cannot be requested from other dealerships hence each dealer works on their own as per DP really needed a courtesy car as I am a Senior Sales Consultant for FNB and does a lot of traveling to see clients etc. because of no vehicle I was unable to perform any of my work duties, again followed up with the technician on the 8/1/2020 he then told me engineers will come through on the 13/1/2020 as he has been in contact with them however he has just opened the top part of the engine without my authority! but I guess one has to open up to try and find the problem he then told me his manager instructed him not to strip further he should wait for the engineers to come through. the 13th came no call from him has he had promised me he would update me every step of the way but none I had to call numerous times through to the dealership and kept hearing different stories I know back in 2012 when I bought my Polo Vivo through this dealership the service team was great the technician would update you throughout the process!. This very same day 13/1/2020 my manager asked what is happening why am I still without a vehicle and then got a verbal warning which she advised if I am serious about my job I will need to make a plan before I will be without one, I became stressed and desperate called Emmanuel the sales executive who had helped me with my Polo GT asked him if he can help me with a trade in instead same time I did and application on line through staff finance and got approved I then send the necessary documentation(see attached for ease of reference), evaluation was done on my GT hence it was still parked off at the workshop and was advised 205K they are offering for my vehicle, settlement was drawn from the Finance house and I was advise there is a shortfall however I have advised that I will put down 20k deposit for the new deal a whole lot of quotes was done as he was trying to make sure equity is in line however the final quote showed less 5k deposit and also didn’t show the 205K trade in amount not sure why. I then asked Emmanuel why does it show less 5k in stead of 20k he then told me it is part of the loading I then said ok. The quote was then forwarded of to the finance house VW Financial Services Wesbank for further validations, the lady Zipho then send me the approved quote as well as through to the dealership Emmanuel called me advising their invoice department are requesting 20k deposit before I can get the vehicle I then called Zipho and ask but why would it show 5k less deposit and not 20k as per agreement with the dealership, with my understanding if it’s less 5k deposit I owe the dealership 5k only the difference of 15K is already included into the whole finance amount which the finance house would then pay the dealership in order to proceed. I then told Emmanuel the lady responsible for damages needs proof of the 20k deposit which she needs to pay over to me so that I can pay it over the dealership for the new vehicle. Emmanuel then said he can work out a new deal Polo tsi 1.0 Trendline with no deposit and that I can come through and collect the new vehicle once contract has been signed which I did online he was very much helpful throughout the process he ensured that I got the vehicle just so that my job is secured which was on the 16/1/2020 and Finance house paid the dealership on the 17/1/2020 R316799.98 see attached contract and POP. 17/1/2020 The afternoon technician tried calling me but my phone was off, his voice mail said that the engineers has come through and inspected the car and a whole new engine would need to be installed. 21/1/2020 Emmanuel called me advising me they have received the repair quote attached R118644.15 from the service department and warranty does not want to cover and that they were under the impression it will. He then advised me to come through to the dealership so that we can talk I then went and was told master car will not accept the car and that Hatfield Northcliff cannot cover the cost don’t understand why approve me then on a new deal why finalize everything, also you can’t tell me you losing you gaining 118644.15 – 316799.98 = 198155.83, I am 100% sure it wont even cost that much for the dealership to fix the vehicle and can sell it for a good price!, Emmanuel and Gift tried what they could after 3 and half hours spent at the dealership only to be told that the new car needs to be handed back and booked back into stock and the whole deal would need to be reversed but I have signed the contract already which this dealership has breached!. I begged and pleaded to these guys to please not let me be without a car my week has been planned already with clients this will cost me my job and bread taken out of my family’s mouth should I need to tell my manager that the vehicle has been given back but hey there was nothing they could do for me I mean common on I am your client there is something you could have done for me I mean that’s how you let your customers come back that’s how you build good relationships with them and when you do they would recommend a whole lot of other people to purchase through your dealership but nah to good to be true ‘ GOOD AND QUICK TO SELL YOU A PRODUCT ONCE ITS BEEN SOLD TO YOU THEY HAVE YOUR MONEY AND THAT’S IT DON’T CARE ABOUT YOU THEREAFTER YOU ON YOUR OWN! , I had to make phone calls to my insurance to remove the vehicle and refund my monies, I had to call tracker to remove as well and refund monies due to me I had to call my clients and rescheduled my appointments, so so much I had to do in one day because of Hatfield Northcliff in competence. 22/1/2020 Called the service department and advise that I would need my vehicle to be released as I have arranged for it to be towed paid R650.00, However Mulisa advised that they will not release my vehicle until I pay R4500.00 I then asked him but why its not like you guys fixed anything nor did I sign any paper work instructing them to strip and fix he then advised they were supposed to charge me R10500 so they doing me a favour, well I then paid it eventually just so that my vehicle can be removed from this pathetic dealership who I had so much trust and faith in!. I am unable to do anything now because my credit profile shows I am paying for two vehicle’s instead of one and I am in no possession of the new vehicle who I had given back to the dealer on the 21/1/2020 as per their instruction and as per VW finance customer care I was told the new vehicle shows on my profile and 1st instalment will run on the 20/2/2020 how the hell! can I pay for something I don’t have and worse of it all my POLO GT has been settled and close as per confirmation from VW finance customer as well This is fraud! and this I will bring to the Ombudsman’s attention as well and post it on all social media platforms because this is totally wrong you don’t do this to clients!. THIS HAS BEEN THE WORSE MOST SADDEST MOST HUMILIATING EXPERIENCE EVER WITH HATFIELD NORTHCLIFF!.
0 replies
76 months ago
WORSE AND MOST PATHETIC SERVICE EVER!
My vehicle got bumped on the 13/12/2019 (front bumper and bonnet got hurt) by a lady at a shopping mall who has been so nice and said she will ensure her insurance will cover the damages, been driving my car while awaiting her insurance to finalize the claim. On the 23/12/2019 my vehicle was stationery at a friends place 17KM away from home as i was about to leave my vehicle decided not to start at all or should i say co-operate after tried everything i could possibly try to get it going. I then contacted Emmanuel who has sold me the vehicle Jan 2019 brand new and was very helpful throughout the application process and ensured i got it as promised, he then provided me with VW alert contact details 0860434737(MAKING SURE MY VEHICLE DOES NOT GO ANYWHERE ELSE BUT TO VW Hatfield Northcliff) who i then advised that i would need a techy to come out and have a look. A techy then called me and asked me if its the battery which i told him its not they would need to come out and have a look see, he then advised me my vehicle would need to be towed instead, which was then towed to VW Hatfield Northcliff the very same day 23/12/2019. I then followed up with VW Hatfield Northcliff 2 - 3 days later to be told that they cannot find the exact problem it could be the coolant leaking to the engine or head gasket blown or a whole new engine would need to be replaced however they cant tell exactly BUT WHY SELL THESE CARS IF YOU NOT SURE HOW TO FIX IT! I MEAN IT WAS ALL SMOOTH WHEN IT WAS SOLD TO ME NOW THAT I NEED HELP YOU CANT HELP ME, I now need to wait for the engineers to have a look at my vehicle and that can only be done on the 13/1/2020 when they are open I then requested for a courtesy car while waiting for my car to get fixed but was told there is a waiting list of 2 weeks and there are no courtesy vehicles available and each dealership are on their own. My vehicle has been at VW Hatfield Northcliff for 3 weeks now and still am without wheels and there is nothing they can do for me. This is my second purchase through VW Hatfield Northcliff 1st purchase - Red polo vivo bought the vehicle December 2012 back then service was awesome no delays no inconvenience a technician would update you quick and easy 2nd purchase POLO VIVO GT 1.0 TSI bought the vehicle Jan 2019, this is the 1st time my vehicle has been booked in and HAVE RECEIVED THE WORSE MOST PATHETIC SERVICE EVER!!!!, TECHNICIAN DOES NOT CALL ME TO UPDATE ME BEEN WAISTING SO MUCH AIR TIME TO PHONE IN ALMOST EVERY WEEK TO FIND OUT HOW FAR THEY ARE WITH MY CAR, BACK THEN A TECHNICIAN WOULD UPDATE YOU THROUGH EVERY STEP OF THE WAY AND WOULD KNOW WHAT EXACTLY THE PROBLEM IS AND HAVE IT FIX IN NO TIME. I REGRET THIS DEALERSHIP NOW AFTER I HAVE HAD SO MUCH FAITH AND TRUST IN THEM THIS IS NOT FOR THE SALE EXEC WHO HAD SOLD ME THE CAR ! I GUESS THEY JUMP ONLY FOR THE ONES WHO BUYS MORE EXPENSIVE OR MAY I SAY QUICK TO TAKE YOUR MONEY ONCE THEY HAVE THEN THEY DONT CARE ABOUT YOU THEIR AFTER!
0 replies
88 months ago
PATHETIC SERVICE FROM MFC CLAIMS DEPARTMENT!
I called the MFC call centre to confirm the advance amount of -1755.49 showing on my online profile account which the agent has given me a different amount OF,R1500 i then asked her when will the amount be refunded back to me she then advised me to speak to KRISHNIE THE LADY HANDLING MY ACCOUNT WITHIN THE LEGAL DEPARTMENT WHO HAPPENS TO GIVE ME A DIFFERENT STORY,TELLING ME TO BE PROACTIVE AND DOES NOT DEAL WITH REFUND REQUEST AND IS UNABLE TO CONFIRM WHAT IS DUE TO ME,HAS NO WAY OF TALKING TO CLIENTS NOR HAS ANY PEOPLE S****S! PATHETIC SERVICES!!!, I WANT WHAT IS DUE TO ME BECAUSE I CAN PHYSICALLY SEE IT ON MY PROFILE WHAT IS EXACTLY DUE TO ME!
105 replies
97 months ago
ABSAIDIRECT RIP-OFF!
SO I RECEIVED A REJECTION LETTER FROM ABSAIDIRECT INSURANCE ON 03.05.2018. FOR CLAIM: ********** 3*002*001(MALICIOUS DAMAGE) AS PER THEIR T'S&C'S: Section 1(Motor vehicle insurance) 3. What we will compensate you for: Comprehensive insurance Clause A: deliberate acts intended to cause loss or damage (this excludes any deliberate acts by you, the regular driver or any members of your household) REJECTION BASED ON: 4.1 You must give us relevant, true and complete information • if any of the information you gave us is not true, complete and relevant • if any of the information you gave us changes 6.1 Claims based on dishonesty, fraud and misrepresentation We will cancel your policy and we will not compensate you for claims based on dishonesty, misrepresentation or fraud or any combination of these. This includes not giving us true, correct and complete information about yourself and your property when you applied for insurance or when any of this information changed. If we compensate you for any claims that we later discover were based on dishonesty, misrepresentation or fraud, you must pay back the amount of the compensation as soon as we ask for it. You are also further referred to the policy terms and conditions and more specifically the Motor vehicle insurance section on page 13: Under the motor vehicle insurance section, the policyholder and the regular driver might not be the same person. Although the policy does not restrict people using the vehicle, it is important for us to know who the regular driver is in order to calculate the correct premium for the risk. The premium is based on the regular driver. Factors used for rating include (but are not limited to): gender, age, driving experience and insurance history. The risk of a 45-year-old male with 25 years driving experience differs vastly from a 20-year-old with only 2 years driving experience. Not supplying us with the correct details in this regard would mean that we have not received the correct premium for the risk and it could mean that the vehicle is not covered. On the 27th/28th March 2018 I called their offices to inform that my VW Polo Vivo has been sold/traded in for VW Polo GP 1.2 Tsi Highline, and was advise that everything on the existing policy stays the same it is only the vehicle details that needs to be updated and a new premium of 797.77 was calculated, my son also had done a quote on his name for the exact same vehicle in case we would need to make him the regular driver within the future seen that he only drives the vehicle once twice on a weekends I cannot make him the regular driver as yet because I make use of the vehicle more often and frequent. My son who I have given permission to take delivery of the vehicle on the 29.4.2018 from Westgate VW as per arrangements made with the sales consultant.vehicle cover confirmation was also send through from AbsaIdirect Insurance on the day, my son drove the car that day and again on the 12.4.2018 which he visited a friend whose wall also got damaged due to the deliberate act from the 3rd party which caused the accident while the vehicle was stationery and not driven and got damaged. My son is over 25 and holds a valid driver’s license and never had any rejections or convictions nor has he made any accidents which makes him a cautious driver and as per your policy his not restricted to drive the vehicle as long as it is not more than the regular driver in this case he only made use of the vehicle twice which I have given full permission that he can use the vehicle once or twice in time of needs and conveniences so as to this claim been rejected on these basis and also as per your findings this is complete negligence from your side because all relevant, and complete information has been given to Absaidirect in respect which I DH Erasmus the policy holder was under the impression all is in order. However from the time I joined you guys back in 2016 up until now haven’t skipped any premiums and never logged any claims until this one which you rejecting it based on the regular driver issue, for your call centre consultants incompetency so that is how you treat customers unfairly? If I can remember back when your sales consultant sold me the 1st policy I decided not to shop any further for insurance I kept my relationship solid with Absa and trusted you guys with my valuable but hey I guess it is just a marketing strategy quick to take your money but in time of need and help, after so many calls made to your officers no communication or updates from you guys regarding my claim I had to waist all my airtime and I have been inconvenienced from the 12.4.2018 – 02.05.2018 only to get REJECTED. Extremely an UNHAPPY AND VERY DISAPPOINTED POLICY HOLDER. GLADYS SEERI - WORSE PERSON TO DEAL WITH HER STRATEGY IS TO LOOSE BUSINESS FOR THE BUSINESS RATHER THEN SAVING THE BUSINESS BUT SHE WORKS IN THE LOSS ADJUSTOR DEPARTMENT! NTOMBI MOTSEI - CLAIMS CONSULTANT INCOMPETENT AFRAID TO TAKE OWNERSHIP POOR SERVICE S****S! SYDNEY STAMER - GOOD MANAGERIAL S****S, GREAT SERVICE AND ADVICE RECEIVED FROM HIM GOOD EXAMPLE OF KNOWING HOW TO LET CUSTOMERS STAY RATHER THEN HAVING TO TAKE THEIR BUSINESS ELSE WHERE ABSAIDIRECT - PLEASE RE-CHECK YOUR COMPLIANCE BECAUSE BASED ON MY CLAIM YOUR T'S & C'S WORDING SPEAKS DIFFERENT TO MY CLAIM SUBMITTED, EXTREMELY STAFF INCOMPETENCY! AND LEARN TO UPDATE YOUR CLIENTS REGARDING PROGRESS ON THEIR CLAIMS THERE ARE MANY WAYS OF COMMUNICATION SUCH AS EMAIL,SMS,TELEPHONE!
53 replies
97 months ago
MALICIOUS DAMAGE CLAIM REJECTED WITH NO VALID REASON
My vehicle got damaged while it was stationed outside(malicious damage caused by a 3rd party) 12.4.2018, case report and submitted to absaidirect claims division 17.4.2018, On the 02.05.2018 i get told a rejection report will be send through on the 03.05.2018 with no valid reason. but according to T's & C's it states: Section 1(Motor vehicle insurance) 3. What we will compensate you for: Comprehensive insurance Clause A: deliberate acts intended to cause loss or damage (this excludes any deliberate acts by you, the regular driver or any members of your household) This comes Gladys Seeri who i spoke to telephonically, very unprofessional, no interpersonal s****s, rude,delayed most pathetic service ever received from a person like this! Steven Steyn who is her manager refuses to answer my calls. Ntombi Motsei even worse! I can't believe for almost 3 weeks waiting for absaidirect only to find out it is a NO from claims complete scam and total rip of, premiums paid on time in full since 2016 with no claims reported, this however was my 1st claim and got rejected with no reason! BEST ADVICE STAY AWAY FROM ABSAIDIRECT INSURANCE RECEIVED THE WORSE SERVICE EVER FROM THEM DH ERASMUS
53 replies
110 months ago
Extreme Bad Service
<p>PMD insurance is the worse insurance ever I put through a claim many months ago never missed a premuim all panel beaters i've been referred from PMD refused to have any business with PMD due to their lack of service and much more, so i manage to fix my car out of my own pocket eventually so i have advised them that i did provided them with all information where possible...BASICALLY PAID ALL PREMUIMS ON TIME FOR NOTHING MORE LIKE PAID FOR SOMETHING I DIDNT USE!!!!! WORSE INSURANCE EVER IN THE MARKET!</p>
56 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
8 (80%)