Active since Jun 2017
18
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18 reviews31 months ago
Scoundrels!!!
My 81 year old Mother's phone was ******. She has insurance through Vodacom and merely wanted to pay her excess and receive a new phone. Her Vodacom contract was due to expire at the end of September, but since she is retired and her contract with Vodacom was nearly double the price for a lot less airtime, data, etc than that of another service provider, it was decided that when her contract ended in September, she would not continue, but move to the other service provider. When she went to the Vodacom Shop in Cresta with her Police Report & Case Number, she was 'assisted' by Vaughan Timm. In stead of just replacing her phone, he extended her contract for another 2 years. I luckily spotted it and contacted him and told him to cancel the contract immediately and just replace her ****** phone. My Mother paid her excess, received her replacement phone, but Vaughan Timm never cancelled the contract. It is disgusting that someone would prey on an elderly Lady by giving her an extension, because if he just replaced the phone, he would not have received commission! I have been to the Cresta Vodacom Shop twice and my Mother has also gone there on her own, but the contract is still not cancelled as their excuse is that "they have become very strict on reversals"! This extension of her contract was purely done for the financial gain of Vaughan Timm. I have recordings where he assured me that the contract would be cancelled, but clearly that never happened. This extended contact MUST be cancelled before 31 August 2023, as my Mother needs to give a month's notice to Vodacom, as she is moving to the other service provider from 1 October 2023. It is a disgrace that Vodacom would still argue that my Mother had signed for the extension, when she was actually under the impression that the paperwork she was signing was for her insurance claim. If this was an extension of the contract, why would she have paid an excess that they a record and why is it taking so long to cancel the extention??? Should this matter not be resolved by Friday 25 August 2023, I will publish this writing on Hello Peter and all other Social Media platforms to name & shame everyone involved and expose this dubious transaction... My Mother had called in to CANCEL her contract, but once again Vodacom was ***** & put her on a month to month contract! She now can not port her number! This is UTTERLY DISGUSTING!!!
262 replies
41 months ago
RUDE & INCOMPETENT!!!
The Driver & Call Centre Staff Member I dealt with was Incompetent & Rude. The Driver went to the wrong address & then accused me that I wrote the wrong address on the Waybill. How is that possible, if the parcel is being sent to me!? The address was correct, but their Distribution Centre added extra incorrect information. I never received my parcel & when I called the Call Centre, I held on for 20mins., just to receive poor or nonexistent service & empty promises! DO NOT USE THEM TO DELIVER YOUR ONLINE SHOPPING! Your clients will be insulted & they won't receive their goods!
132 replies
51 months ago
Hidden Costs!
When I applied & accepted the membership, I specifically asked if EVERYTHING will be covered should I have to go to a hospital. The answer was YES! After being admitted & being discharged, I started receiving invoices from the Hospital & Service Providers, as Co-Payments were never discussed or explained to me! I have repeatedly asked them for the recordings, but after nearly a year, they haven't sent it. I have now paid the Hospital & service providers not to be negatively affected on ITC! I am also reporting Medshield to the Ombudsman!
53 replies
65 months ago
Great Internet, lowest price!
They came and upgraded my 4G to 5G... Also gave me the better router for FREE! EVERYTHING works 100% No cables, no hassle!
56 replies
70 months ago
STAY AWAY!!!
I have spent in total in excess of +-R30000 at Bakenkop Animal Clinic & their service was good in general, BUT do not be fooled by them for offering you financial assistance for bringing your pet there for treatment!!! I have been paying off an amount of R14550.50 for a period of time PLUS Interest (R18000+). My last amount owed was R528, but due to Lock Down, I had ZERO income. I communicated this with them, but they still decided to hand me over to Schulenberg Attorneys! I now had to come up with R1150 because they had Black Listed me on the Credit Bureau. I have paid them, but if your pet means as much to me as mine does to me, rather take them somewhere else, than having to deal with rude Debt Collectors and a heartless false clinic!
0 replies
70 months ago
From Bad to Worse!!!
Easyweb suspended my service due to non payment. Due to COVID, lots of people are experiencing the same, but the moment I received funds (1 day later), I paid in full & in advance for the next month. I would have thought that reconnecting was going to be easy, but after more than 24 hours later, numerous phone calls, etc my Fibre is now 'on', but in stead of 20/20, it is 2/20. Easyweb is blaming this on Vumatel, just like they blamed my hardware to be faulty initially. How does everything work just fine, Easyweb cuts my service, but all of a sudden it's my router of Vumatel's box that's the problem? In a previous complaint Easyweb blames everyone, but at the end it always seems that something was not activated on their side, because everytime (more than 5+ times per month) I complain about a drastic drop in speed, my Fibre is miraculously restored to what I am paying for by the click of a button or whatever they do at Eastweb's offices! I am tired of hearing that "the matter is escalated" & have now escalated it myself by cancelling their services demanding my money back. I can not continue on like this! Surely at R858.75 per month, I can expect the fibre to be stable or actually working! If someone can please advise which service provider offers great service & good pricing, I would really appreciate it!
477 replies
71 months ago
Shifting The Blame
I pay for a FIBRE line that is supposed to be stable, but since I've joined EASYWEB, I have had NUMEROUS breaks in service!!! It ranges from drops in speed, being constantly disconnected or NO service at all! They blame VUMATEL, but I do not care, as EASYWEB is my Service Provider! I complain at least 5 to 10 times per month! It is a problem at EASYWEB, because every time I complain, all of a sudden my service is back, but only for a while! I've NEVER had so much hassle with LTE! They did however double my speed for the same price, but it means NOTHING if I don't have service! I've now seen that other people complain about the same issue! WHAT IS WRONG??? CAN SOMETHING BE DONE???
105 replies
71 months ago
On & Off Service!!! LAME Excuses!!!
I pay for a FIBRE line that is supposed to be stable, but since I've joined EASYWEB, I have had NUMEROUS breaks in service!!! It ranges from drops in speed, being constantly disconnected or NO service at all! They blame VUMATEL, but I do not care, as EASYWEB is my Service Provider! I complain at least 5 to 10 times per month! It is a problem at EASYWEB, because every time I complain, all of a sudden my service is back, but only for a while! I've NEVER had so much hassle with LTE! They did however double my speed for the same price, but it means NOTHING if I don't have service! I've now seen that other people complain about the same issue! WHAT IS WRONG??? CAN SOMETHING BE DONE???
315 replies
85 months ago
BAD 'Service' and attitude!
DO NOT take your vehicle for service to this dealership! As part of the service I asked for the lights to be adjusted. I was was told it did not have to be adjusted, as it was correct, when I collected my vehicle, but subsequently I was told by the irritated workshop manager (Ben van Niekerk) that he actually did adjust it. It is still not correct, but furthermore they managed to 'break' the light adjuster, as it now shines up, when it's supposed to go down and visa versa. I luckily voice recorded my whole encounter at the dealership & I am glad, as Ben van Niekerk spoke to me in a threatening manner & also had an aggressive physical demeanor, just before I left. I have reported what had transpired to Ford South Africa & have booked my vehicle into another dealership, to sort out the lights & adjustment! I am now not even sure if my vehicle was serviced properly, due to what happened.
0 replies
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5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
1 (5.555555555555555%)
2 Star
0 (0%)
1 Star
15 (83.33333333333333%)