JS
Jason S
Active since May 2019
3
Reviews
0
Industries
Reviews
3 reviews22 months ago
So helpful and took ...
So helpful and took the time to understand my needs we put a policy together and fixed any problems I had
53 replies
84 months ago
Ford focus 2013 sedan
During the course of last year I had trouble with my 2013 ford focus sedan auto. Where the car would over rev before it would go into 3rd gear. I took the car to Paul Maher Ford and asked them to put on the diagnostic machine to see what the problem could be. During the course of the day I got a call from their service advisor (Samantha), that informed that the battery need to be replaced and that it was the problem, I happily paid and went collect my car once it was done. That same afternoon as I was driving home the same problem started again I immediately took it back, the next morning explaining that my car is not fixed. Samantha told not a problem they would have another look at the car. Later that day I got a phone call from her saying that the solenoid need to be replaced, once again I paid and collected my car when the work was done, and once again I took it back the next day for the same problem, at this point I have paid over R12 000 for parts and labour but the problem was still there. I demanded to speak to the service manager (Ben) who said he would look at the car himself and get it fixed at this point I was not prepared to pay any more money as everything else I had paid for did not fix my car. He called me back saying that the clutch was damaged and need to be replaced. Which they would pay for. When all the work was done once again I went to fetch the car and I also asked to get the clutch and the solenoid that they took out my car. I only received the solenoid as Ben said he was sending the clutch to the ford Factory as he never seen a clutch look like that before. I drove my car down the road and turned right around as the problem started again. Ben informed me once again that they would look at the car again, this time they replaced the clutch again but I also called Ford Sa to see if they could help with the situation, they apparently sent their engineers to help resolve the problem. After getting back again with the second new clutch now the car once again drove down the road with an even worse problem where there was no power at all when I put my foot on the peddle. Furious I took back demanding that I need my car fixed as I have paid and now the car is still getting worse and worse. Ben took it once again saying they would fix it. I got a call a couple of days later where they told me one of the senses in the gearbox needs to be replaced that cost R8 000 that they were not prepared to pay for. So I had to pay again. I finally thought this had fixed my car as it was driving for three weeks, when the same problem started all over again! I took it back and once again they promised they would fix it and replaced the sensor, but when I got it back I drove it down the road once again and the problem continued. They then told me I would need to replace the gearbox that costs R100 000, and they were not prepared to pay for it but they would assist me, I refused to pay them anymore money and Ford SA had nothing to say either as their engineers and Paul Maher Ford had no idea what they were doing with the car. They were playing a guessing game with my car and money. This whole process took three months, where funny enough they could not assist me with any curtsy car as I need an automatic car. In total I paid Paul Maher Ford R17 682,85 not to include all my Uber trips as I was sitting without a car. I took to another mechanic that has put in a new gearbox in it and funny enough the problem is still there so Ford would have wasted another R100 000 of my money. My car is still not fixed and I have been sitting without a car now for over 8 months and Ford SA has nothing to say. In total I have spent R29 682,85 to try and fix this car now, without any light at the end of the tunnel as the problem continues and worsens. How does Ford operate? I never knew mechanics were called engineers now and what engineers do they have if they do not know how their own cars work and how to fix them?
0 replies
84 months ago
Ford focus 2013 sedan
During the course of last year I had trouble with my 2013 ford focus sedan auto. Where the car would over rev before it would go into 3rd gear. I took the car to Paul Maher Ford and asked them to put on the diagnostic machine to see what the problem could be. During the course of the day I got a call from their service advisor (Samantha), that informed that the battery need to be replaced and that it was the problem, I happily paid and went collect my car once it was done. That same afternoon as I was driving home the same problem started again I immediately took it back, the next morning explaining that my car is not fixed. Samantha told not a problem they would have another look at the car. Later that day I got a phone call from her saying that the solenoid need to be replaced, once again I paid and collected my car when the work was done, and once again I took it back the next day for the same problem, at this point I have paid over R12 000 for parts and labour but the problem was still there. I demanded to speak to the service manager (Ben) who said he would look at the car himself and get it fixed at this point I was not prepared to pay any more money as everything else I had paid for did not fix my car. He called me back saying that the clutch was damaged and need to be replaced. Which they would pay for. When all the work was done once again I went to fetch the car and I also asked to get the clutch and the solenoid that they took out my car. I only received the solenoid as Ben said he was sending the clutch to the ford Factory as he never seen a clutch look like that before. I drove my car down the road and turned right around as the problem started again. Ben informed me once again that they would look at the car again, this time they replaced the clutch again but I also called Ford Sa to see if they could help with the situation, they apparently sent their engineers to help resolve the problem. After getting back again with the second new clutch now the car once again drove down the road with an even worse problem where there was no power at all when I put my foot on the peddle. Furious I took back demanding that I need my car fixed as I have paid and now the car is still getting worse and worse. Ben took it once again saying they would fix it. I got a call a couple of days later where they told me one of the senses in the gearbox needs to be replaced that cost R8 000 that they were not prepared to pay for. So I had to pay again. I finally thought this had fixed my car as it was driving for three weeks, when the same problem started all over again! I took it back and once again they promised they would fix it and replaced the sensor, but when I got it back I drove it down the road once again and the problem continued. They then told me I would need to replace the gearbox that costs R100 000, and they were not prepared to pay for it but they would assist me, I refused to pay them anymore money and Ford SA had nothing to say either as their engineers and Paul Maher Ford had no idea what they were doing with the car. They were playing a guessing game with my car and money. This whole process took three months, where funny enough they could not assist me with any curtsy car as I need an automatic car. In total I paid Paul Maher Ford R17 682,85 not to include all my Uber trips as I was sitting without a car. I took to another mechanic that has put in a new gearbox in it and funny enough the problem is still there so Ford would have wasted another R100 000 of my money. My car is still not fixed and I have been sitting without a car now for over 8 months and Ford SA has nothing to say. In total I have spent R29 682,85 to try and fix this car now, without any light at the end of the tunnel as the problem continues and worsens. How does Ford operate? I never knew mechanics were called engineers now and what engineers do they have if they do not know how their own cars work and how to fix them?
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)