SS
Simangele S
Active since Dec 2014
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Great service provided by Cartrack
Great service provided by Cartrack. Great company to work with
56 replies
76 months ago
Ford Paul Maher Terrible Experience - Customer Service Appalling, Diagnostics Not Done Properly
Ford Auto Maher Auto on Beyers Naude: I am so disappointed at the appalling customer service at this center. I will never take my car to this center or any Ford Service Centre again after the way I was treated. I took my car in for a service toward end of December and asked Ford Paul Maher to do a service and also check what was causing the difficulty in changing gears, aircon and lights not working properly. When I fetched my car I was assured that the car was checked and issues were resolved as per the invoice (I was shown parts that have been changed related to all issues). I was happy that all had been sorted since I was going to be driving long distance with my children for holidays. However, a week after arriving to my holiday destination, my car got stuck on reverse gear, it wouldn't come out. When I called Paul Maher Auto to let them know the issue I had experienced, I was told to bring the car back in to the service center. Before I could get an opportunity to take the car in, I experienced this issue again. As I was on my way to celebrate my friend's first birthday after her hubby passed away, my car wouldn't go into some gears. I had to take the car back home. The cake that I had specially made for her never got to her because of this. This really broke my heart because I really wanted to be there for my friend. When I took the car in for the gear issue to be fixed, I was told that I would liable to pay for the diagnostic fee if I don't accept the quote. I asked why would that be so when I had brought my car in for Ford to do the diagnostic work in the first place but the gear issue had not been resolved after I had specifically asked that this be checked and resolved. The employee/ manager I spoke started fabricating stories about what had happened from the day I booked the car in. He denied that I mentioned the issue about the gears when I made the booking in December. When I insisted that I did, he said the invoice does not have any notes about this. I don't know why the lady I spoke to did not write these notes and I doubt that should be the basis for refuting my story. He said that I have been driving the around for 2 months and want to lie and say that this is connected to the service done in December, therefore I must pay the diagnostic fee. He demanded me to sign and accept liability for the diagnostics fee. When I didn't back down, he threaten me that he would call security to remove me. When the argument continued, he told one of the guys to take my car out of the center. I then went into my car and drove out. Since this gear issue still persists, I don't believe that this issue was checked in the first place. My car has been checked and it has been discovered that the issue is with gear links which are bent and one has even broken. If Ford Paul Maher Auto would have check, they would have seen this issue in December. Therefore, I was just given a false sense of assurance about my safety and that of my children. I am so disappointed at how they have treated me after I have been doing business with them since my first car service in 2012.
0 replies
78 months ago
No communication when Sweepstar could not come in and cancelation fee charged
To say that I am disappointed would be an understatement. I signed up on the app. Then I booked for someone to come clean my house. On that day of the appointment, I waited and waited but nothing. I send through an email asking about what had happened to the person who was supposed to come. I was told that they had come and turned back because I didn't come to open. I didn't go to open because I didn't know they had arrived because they didn't call. I did not have their contact details to call and find out what why they were delayed. I can't even prove that they indeed did pitch. Since they had my house number, they could have even asked other people who come in and out to call me or something. A few hours later when I checked my email I saw that the appointment had been canceled and I had been charged for that. I tried to find out what had transpired, they just said it's sad that this has happened this way but there is nothing they can do. I am not going to use SweepSouth's services again. They said I should have included my contact information so that they could call if needed. I did not recall being asked for my contact information for contact just in case there is a problem with the appointment. So in the end I lost my money and my time was wasted that I should have allocated to something else instead of waiting at home for nothing. This was the first and the last time for me to use their services
105 replies
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5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)