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Nelia A
Active since Jun 2018
2
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2 reviews44 months ago
Life Baby Spa Fourways SCAM!!!!!
I purchased 5 baby floatation and massage sessions for my 3 months old baby, we used one and we had a HORRIBLE experience. I requested a refund for the remaining 4 sessions because there is no way I'm taking my baby back there from the spa manager Juanita and her boss Shelly and I'm still waiting for a RESPONSE! Honestly I'm so dissatisfied and disappointed in the entire experience. It is the 3rd week now. Whenever I call Juanita is absent from work and of course beside the generic "we don't do refunds" respond I got once, no one is getting back to me. How do you want to force me to do business with you when I'm not happy with the service? I'm ready to take this further. Because I'm tired of trying to get a hold of these clearly incompetent managers.
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95 months ago
TERRIBLE POST OFFICE SERVICE!!!!!!
I have not received any feedback with regards to a parcel I sent on 09 June 2018. I have sent numerous emails and called various branches for assistance with no success. I have made it clear how important this package is. I was the one who posted the package from Gallo Manor Post Office I got in contact with the Customer Service Centre for 2 days as well as the Gallo Manor Area Manager. Customer Centre said that there was a go slow at the Witspos HUB and a back log, but I was never informed about this when I posted the package. The lady who booked the package told me the package would take 4-6 working days. Gallo Manor Post Office claim that they have no idea about the go slow or anything happening. I have all the call recordings and emails. I find this service really terrible. There is absolutely no communication within the organisation and as a result bad service from the branches. I made it clear that this is a very important and urgent package and needs to be delivered ASAP. There is a whole lot of blame casting from but nobody takes responsibility. Terrible terrible service. I'm very disappointed and disgusted. How can we entrust SASSA dependents to this kind of service?????
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