NL
NICOLE L
Active since Jun 2018
2
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2 reviews52 months ago
Received amazing ser...
Received amazing service from IQBAL MOHAMED
53 replies
95 months ago
RDM AUTO UNPROFESSIONAL , INADEQUATE,OVERCHARGING AND DISCRIMINATING SERVICES
The worst experience ever!! This company should be closed down as they mislead people and overcharge. The day I called RDM auto services to fix our Fiat Palio. I spoke to a guy named Lawrence who advised me that they repair aswell with original Fiat parts. The following Tuesday the car died out it was not getting enough power . Everything else was working on the car such as lights the cluster ect. Something was wrong with the engine . luckily we made a booking with RDM to bring the car in. Their towing services was over R2000.00.first was crazy. We did not use it because it was absolutely ridiculous. By 10 am my fiance got the car to their premises. A guy named Peter who is the manager greeted him. He was then referred to the reception to write down what is wrong with the car and Lawrence advised that they are going to do an engine diagnostics test to see where the fault was. There was paper work that my fiance filled in and he was advised to leave the car there as they will do the test and call him. The Wednesday Lawrence called my fiance and advised him that their system picked up all the errors written down by my fiance. Lawrence requested the go ahead to start working on the car. No turn around time was given . Lawrence then advised it will cost 8500.00 to excluding Vat. Friday Lawrence called my fiance To say that they are almost done with the car. Lawrence then said that the mechanic picked up that the inner and outer cv joints was not in a good condition. Which he will charge an additional 2300.00 to fix. He requested the go ahead and my fiancee agreed. The next Tuesday my fiance called Rdm . LAWRENCE advised that they are almost done with the car they will take the car for alignment and car wash and it should be ready for collection. Then Wednesday we called Lawrence again for feedback as we were eagerly waiting to collect the car as we had no other form of transport . Lawrence advised that the car was not ready they haven't done what he advised the day before was going to happen.the car stood in their yard without them attending to it. Thursday I called him for feedback since he didn't advise. He gave me attitude advising that they are still busy and that things take time . Which was extremely uncalled for after we had to follow up with him . I was extremely upset . Lawrence called my fiance to collect the car. My fiance left work in a rush to collect the car. When he got to the dealership he had to pay first according to Lawrence, before he could check the car and see if he was happy. As that was their company principles . My finace paid them and then took the car for a test drive alone as no one would accompany him .not even the Mechanic which I thought was extremely bad service . The car was jerking badly and black smoke started coming out of the engine and white smoke and the fuel injector light went on . The car died out twice . My fiance then went to the garage around the corner and threw R200 petrol. My fiance then went back to the autoshop advising Lawrence about the problem. Lawrence brushed it off and said that the car needs to be driven and everything will be fine. My fiance took his word for it and left the shop. We stay in randfontein which is a distance from RDM in randburg. The car didn't make it and my fiance had to leave it at his parents house in Sophiatown. The car wasn't idling properly, the car was shattering . The car has never made a noise while idling before but all of the sudden it was given an unfamiliar nose and the red light for the fuel injector didn't stop shining . This was a worrying factor as it seemed as though the car was worse off then when we left it there. My fiance then arranged with his step rather to take the car back. He called Lawrence and advise him that after his exam he will bring the car in. The next day after immense transport struggle my fiance's step Father and himself had taken the car back because we have spent 11600.00 on the car at RDM to fix the car but it came back in a worse off condition. I was extremely stressed out. Lawrence rudely then advised my finance that they have never seen that light and that the car was fine when they drove it . Which is impossible because when my fiance showed them how the car was idling and the black smoke it was spitting from the exhaust pipe , they had said the car was very problematic and that so many things were wrong all of a sudden after we had spent all that money . I was disgusted by the attitude we got from Lawrence aswell as Pieter the manger who was not willing to fix the problem they created. It has been over two weeks and the car was still not fixed. Friday my fiance went back to the shop to fetch the car this time he had to pay an additional 1366.00 for the fuel injector . That they replaced out if the 4 fuel injector. They had replaced. When my fiance left the shop again to test drive the car he noticed that the cars indicators ,lights weren't working. This was extremely upsetting as it was like they were breaking the car slowly but surely . We called Lawrence to advise that the indicators aren't working and he just went to the garage as the fuel light was on and the car was empty. This was extremely odd as the tank was half when he left it there before and now it was empty. He threw another R200 petrol. And returned the car back to the shop. Lawrence advised that everything was working fine when he took the car for a test drive . He then had the nerve to accused my fiance of doing something to the car . Which is impossible when driving to the garage and back to his their shop. I was beyond upset Pieter the manager called my fiance and my fiance and advised him that nothing was working on the dashboard aswell as the lights of the car and Lawrence was advising that since nothing is working they will have to take the car to an electrician. Which will charge us an additional amount. My fiance got so upset with this people Knowingly that these things has been working all a long in the car and didn't give problems before . Pieter then said that yes his auto shop will charge us without a doubt. My fiance advised him that he is inconvienacing us and that he is over charging us as they fix one thing and break the next to keep the car in the shop and over charge us . After my fiance told him that . Pieter the manager got angry and said :" come fetch your ****ing car or I will charge you for storage, I work with expensive cars and this is one of the worst cars I have worked on " . My fiance said that he will fetch the car and he will lay a complaint against the company . Pieter advised him that he doesn't care all calls are recorded and that my fiance better that see that he fetches the car . The call was dropped After hearing this I immediately called to speak to Pieter from my work as I was extremely upset and could not believe the **** customer service that we have been receiving from this registered auto shop. I called in and told him that I have been working for a financial service for many years and the customer that is paying 1cent and a customer that is paying 1 million rand will be treated the same as that is customer service and as a company's values and integrity they need to uphold it. He gave me alotof attitude when I advised him of something he should know i told him that I will take legal action against the company as we have spent over R10 000.00 and this type of service aswell as the treatment we experienced . If I had known that this company it's employees and especially the manager treated customers this way I would have never taken my car to these people . I hope the ombudsman can come to my aid . I really have had enough of these people and I would like my money back if this problem can not be resolved. I would like all the telephonic recordings to be retrieved. I need someone to attend to This matter urgently. Regards Nicole Nathaniel
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