Michell C

Ascott Bush Lodge not as advertised

On 9 June 2018 my booking at Ascott Bush Lodge was confirmed and full payment was made via credit card to the amount of R3450. Reservation dates 23 to 28 June 2018. Booking took place through Booking. com as I am fro Northern Cape and don't know area at all. The presentation as well as price was suitable to my needs therefore I confirmed and settled the amount. On 23 June at 05:23 I received a phone call from a male person from Ascott Bush Lodge asking if I already booked out of room 58. I told him we were on our way and will be booking IN today and not OUT. Upon our arrival at the Reception there was instant animosity when we enquired about a refund as the area was not suitable for my sister's health. The Lodge is situated in a area adjacent to the N3 highway. The city's rubbish dump is also in that area. Smoke from fires in the distance hangs in between the so called valley. The Responsible Person refuses to reimburse me. He was rude and kept on walking away. Upon returning he shifted the blame on booking. com. He didn' t want to listen to our explaination. All he said is he is going to loose his money and will have to pay booking. com back. When I wanted to cancel my booking with them they refused to do that because I have to do it with booking. com. Now that I want to cancel I notice that I will loose the whole amount because the cancellation is within 14 days?? Its 14 days that I've done the booking and I did pitch up to book in but the place was not to the standard as advertised.