JS
John S
Active since Jul 2018
11
Reviews
0
Industries
Reviews
11 reviews12 months ago
Chris Kolbe is absolutely tops!
After many years of being insured through multiple insurers, I finally found Outsurance! Not only does my new premium save me >R5000 annually, but the service is out of this world! Chris Kolbe is my broker. He is extremely quick to respond to messages, he goes out of his way to assist. He even responds to messages on weekends. I am very grateful that I found Outsurance and wish I found them much earlier, I would've saved thousands!
58 replies
17 months ago
Mitsubishi Paarden Eiland
I’ve always been a big fan of Mitsubishi and recently bought a second-hand Pajero Sport. Before making the purchase, a friend asked where I planned on servicing it. When I mentioned Mitsubishi Paarden Eiland, he laughed and warned me I’d regret it. His words almost made me reconsider buying a Mitsubishi—and now I understand why. This branch has completely put me off Mitsubishi. My next car will not be a Mitsubishi, not because the cars are bad, but because the service here is utterly appalling. I took my car in on Friday after days of struggling to get it booked in—calls were ignored, and promises to call me back were never kept. I was told I’d receive a quotation on Monday, but today (Monday), after calling at least eight times, I’ve received nothing. Each call either gets me transferred before the line dies, ends with vague promises of a callback (which never happens), or isn’t answered at all. Reception often seems non-existent. It’s mind-blowing that a franchise like this can deter loyal fans of Mitsubishi just because their service department is so disorganized and unprofessional. It’s not just frustrating—it’s disgusting. If this is the standard of service Mitsubishi South Africa accepts, I’ll sadly take my loyalty elsewhere.
0 replies
26 months ago
JJ from iStore canal walk it terrible!!
Today I called the iStore to ask whether they can assist in replacing my phone's battery. The call centre got the Canal Walk branch to call me, they confirmed that I can bring in my phone and and get it replaced, it will take a hour or 2. I went in immediately, and met JJ, who works at the iStore. I asked JJ if my phone will be wiped, he said that there is a slight chance, but only in extremely rare cases, and reassured me that I don't have anything to worry about, I was very thankful. He then turned his laptop to me and asked me to enter my phone's password (which I expected would be the case, and I would've been happy to give it), I asked him why they need me password, he then said that they need it in order to run tests after the repair. I then politely asked if it is not possible for me to just give them my password afterwards while I am present. He then turned the laptop back to himself and said 'I am going to wipe the phone, no need to give me your password.' I then told him that he has an attitude, he giggled and looked at his colleague (as I am crazy and making sure they see this) and said, I don't have an attitude. I told him I will not continue with the repair, he didn't hesitate to hand me my phone, I was barely finished with my sentence when he handed my my phone. He could've just said, 'no, unfortunately you need to give you password right now' then I would've. I have been considering switching to android for a while now, and now I have made the decision, I am switching. I will not be treated like a dog!!
0 replies
34 months ago
Do youself a favor and read this review
In January 2023, the day I bought my car, I bought 4 new tyres from TWT Tableview. They gave me a choice between Hankook and a cheap brand, I chose the more expensive Hankook tyre as the sales consultant advised me that this was the better tyre. I asked the consultant whether they did suspension work also, he said yes, I asked him to check my suspension and do my wheel alignment also. They advised that my suspension was all good and they did my alignment, I left the store with a smile, thinking it was a brilliant decision to so business with a ‘trusted’ brand like TWT. I couldn’t have been more wrong. A week later I heard a noise in my suspension. I then took the vehicle to Point S immediately, they replaced several things on my suspension (they didn’t lie to make a sale, they physically showed me all the things which was wrong). I was a little upset, but it isn’t the end of the world, it wasn’t really an extra expense, except for the wheel alignment which I had to pay for again. I didn’t do anything about it, because it is what it is, I came to the conclusion that TWT is not as competent as the public think they are. On the 29th of June 2023, one of my tyres burst on the R27 while travelling at 120KM/H, I was very nearly had a head on collision with oncoming traffic, which also moved at +-120KM/H, myself, and the car from the front would’ve most definitely lost our lives. Don’t get me wrong, I don’t necessarily blame TWT for this, I think my blame was mostly with Hankook, I am not unreasonable. I phoned TWT to tell them what happened and to begin the process of claiming for the balance of the trye, I was calm, not really angry at anyone, I just wanted to follow the steps and get a new tyre. When I phoned, I spoke to Eckener – This is where my HATE for TWT slowly started. He was unapologetic, didn’t say that he was glad that I am ok or anything. Please don’t get me wrong, I didn’t phone to get remorse from anyone. Again, I just wanted to get the process started. Eckener inspected my tyre on the 3rd of July, when I brought it in, and said that he did not see anything which indicates that I damaged the tyre, but he said that Hankook themselves have to come out to inspect the tyre and come up with a conclusion – I still wasn’t completely disgusted with TWT. About a week later I phoned TWT Table View to follow up, and the lady said that Eckener was busy with a customer, he will phone me back (this was early morning). Later that afternoon, I phoned again, because Eckener didn’t have the respect to call me as I requested, the lady said thet he is busy with a customer again, and apologised that he didn’t phone me back, she said she thought he did after she gave my details to him. Guess what happened then; He didn’t call me back. The next day I phoned again trying to get hold of him, the lady said that he is not in, he is out on a manager meeting or something and promised to take my details again (for the 3rd time) and leave it on his desk. She said that he will call me before 8 after I told her I will be busy from 08:00 the next morning, I am sure by now you know what Eckener did, NOTHING. I phoned the stpre at about 11:00 and Eckener answered. It goes without saying, I was completely disgusted at him, I asked why I should struggle to get him to phone me back. He had the most arrogant tone of voice when he rep****, ‘how can I help’. He didn’t even make effort to lie and say that he did try to phone me back, or that he was too busy or something, he purposefully showed me that he couldn’t care less! He then said that Hankook will be there next Thursday or Friday (the 13th or 14th of July 2023) to inspect my tyre, and he will phone me with an update their conclusion. Today, Saturday the 15th, he still did not call me. How can one be this disrespectful? Stephan (I think his name is), who is standing in for him said that he thought that Eckener called to tell me what the update is. He apologised and said that Hankook was there on Thursday and came up with their conclusion. Pathetic conclusion (but I will take this up with them, I will not ask TWT to be the middleman after I saw how much they ‘care’ about their customers). I am not an unreasonable person, but never in my life have I had anyone treat me the way Eckener has, I will make it my mission, I will spend many hours and effort to write multiple reviews from multiple accounts to make sure people stay away from TWT. Kindly ask me for my phone records, I will ask Vodacom for it if Eckener ‘defends’ his case and says that he did try to call me or anything in that line. I will make it my life’s mission to get potential customers to steer clear from TWT. I will forever hate this brand because of Eckener’s disrespect and/or incompetence.
60 replies
38 months ago
Brilliant service and communication from Arno Rust
Thank you Arno Rust for your exceptional service, there is absolutely NO space for improvement.
53 replies
52 months ago
STAY AWAY FROM VODACOM.
I made the mistake to upgrade my contact with Vodacom. They did not activate my call identity (this enables you to see the names and numbers of incoming calls). I phoned them a couple of times in a course of 3 days, this has still not been resolved. I work with alot of clients, I need to see who is calling!! MTN is the better option, their packages are much more affordable and they do have better customer service. Vodacom's Hellopeter reviews are horrible for a reason!!! Do not make the same mistake I did.
106 replies
58 months ago
DON'T BE FOOLED BY THEIR HELLOPETER REVIEWS. READ THIS.
Miway beggs each of their cuatomers to write a 5 star review on Hellopeter. I was planning on buying a few motorbikes to rent out. Before I started the whole process (probably about 3 weeks ago), I called Miway for a quote, the consultant was unwilling to 'waste' his time to give me a quote, he rather gave me an estimate (R300-500pm, he said that it will not me more than R500 but it might be less than R300) He advised me to call back once I have the bikes and get them insured. This 'estimate' quote gave me piece of mind. I bought my first bike then called Miway again on Friday, the consultant gave me a quote of R800< a month!!!!!!!!!!!!!! I told him that I will think about it and that he should call me back. He promised to call me back on Saturday, this has not happened, this company is a bunch of clowns! These small insurance companies are not worth your time. I do not advise doing business with Miway. Personal experience- get a quote from a real insurance company like, Discovery, Santam, Old Mutual etc. then you will see their prices are better, they actually care about their customers, their service is MUCH better etc. They don't just care about the sale, that is the last thing on their minds.
53 replies
71 months ago
David
I got home content insurance added to my policy. Main reason for the home content insurance was that I could have my mobile phones and laptop covered, because these are the things that are generally most vulnerable, I am not really worried about the rest of the things in my house. I spent along time on the phone to get this insurance (probably about a hour total call time, broken up in 2 days 30+30minutes). I made 100% sure from David that my mobile devices and laptop is covered, he agreed that I am 100% covered, as long as the incident happens at my residence. I updated my policy on the 2nd of June 2020, the debit order was deducted and all was well. Today David phones me to tell me that I will not be covered for my mobile devices, even if it breaks inside my house, he then said that I should add all mobile devices separately at an additional +- R200pm. (He said that it will be about R200pm). I am not upset due to the fact that phones should be specified with home content insurance, if that is how it works, I'll respect it. I am upset that I wasted a hour of my time with them, asked specifically about the cover, they deducted money from my account, now I have to hear that the policy has changed/the correct information wasn't given to me. I will cancel my policy and get my money back.
105 replies
82 months ago
Incredibly HIGH PRICES LATELY!!!!!!!
Discussed with their service lately! Promise tk call you back in the next minute and not hear from them again, to cover a phone with them costs almost tripple than what my car does! I moved to a saver area, the premium went up from R110 to R1000+!!!!!!! I have never claimed before!
105 replies
82 months ago
STAY AWAY, DO NOT BELIEVE THE FAKE POSITIVE REVIEWS
Long story short: I took my vehicle (Huyndai i30) to Autoworks Milnerton, because the vehicle had a lack of power. I told them from the beginning to have a look at the catalytic converter, because I suspected (I knew) that the catalytic converter may be the problem. They said that would be the first thing they would have looked at. Two days later they phoned me and said that the timing chain had to be replaced and they assured me that this would have solved the problem (I was under the impression that they had a look at the catalytic converter). I am currently a student and I had to borrow money to have my vehicle fixed. R 8 000 later (for parts) - they phoned me and told me that *they have done the timing chain, I owe them R 4 100 for labour and they said the timing chain did not solve the problem, when I asked what the problem was, they said the problem is the catalytic converter, then informed me for the first time that they do not work on catalytic converters, even though they told me in the beginning that, that would be the first thing they would look at.* I phoned Head Office to complain because they demanded the labour money. Head Office then said : "Then you need to go write on Hello Peter and try the Ombudsman." I eventually went to go and pay, where Tamilyn and Candy (Very Arrogant Service Advisers) did not great me back and gave dirty looks while I was there. ( *Luckily I bought the parts myself because I saw a few reviews saying they put bad parts in or they overcharge* )
74 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)