FR
Fahim R
Active since Jul 2018
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Service Quality & Support Experience – A Masterclass in Frustration
I must say, your fibre service has truly redefined the concept of “premium”—not in performance, of course, but in the sheer consistency of its weekly collapses. It’s almost admirable how, despite being on a 70/70 Mbps package, I’m regularly treated to download speeds that barely sc**** past 0.8 Mbps. Upload speeds hover around 7 Mbps, which is charmingly ironic given that we’re paying for symmetrical bandwidth. These delightful speed drops make even basic tasks—like watching TV or working remotely—feel like luxury experiences we clearly don’t deserve. And when the speeds aren’t plummeting, the fibre itself takes a sabbatical for three days or more. Naturally, when we raise concerns and suggest that payment should reflect actual service delivery, we’re met with the ever-generous refund policy: compensation only considered after a 12-day outage. A truly visionary approach to customer care. Now, let’s talk about the ticketing process. Logging a support ticket with your team is nothing short of a medical procedure. One must be prepared to offer an arm, a leg, and possibly a blood sample. The assumption seems to be that we’re all blissfully unaware of basic troubleshooting steps—despite having already checked the ONT, run speed tests (which, by the way, is how I know the speeds are abysmal), and provided the results. Yet, we’re still asked to submit photos of the ONT and the unit installed by your own technicians. It’s almost as if you don’t trust your own setup. And then there’s the WhatsApp support channel—a digital black hole where messages go to be forgotten. No responses, no acknowledgments, just silence. Meanwhile, when it comes to invoicing, there’s no such ambiguity. Full payment is expected, regardless of whether the service was functional. The irony is exquisite. We would appreciate being directed to someone who can actually assist, preferably someone who understands that service fees should correlate with service rendered—and who doesn’t require a full forensic investigation just to acknowledge a fault.
0 replies
26 months ago
***PLEASE DO NOT MAKE USE OF SENATLA PANELBEATERS***
I am very disgusted in the service and workmanship of this *********** establishment located at 170 Charlotte Maxeke Street in Pretoria West. I was involved in an accident on 08 January 2024, my car was towed later that week to the panel beater after all formalities with Assessors and Insurance, on the 11th January. After much anticipation and waiting for my vehicle, I was called on 15th February advising me that my car is ready. I went to collect, and the car was not ready, however, I still took the car as I had no means of transport any longer. The 30 day courtesy car from insurance has expired and I had to give the car back and the panel beaters were not willing to provide me with a vehicle as they mentioned it was not their fault. They were ordering **** parts and non-genuine VW parts that was not working and did not fit, etc. First the water bottle was leaking, all electronics were not working as expected. Upon driving my vehicle, reaching home, I picked up much more faults, the spray job was not up to standard as the colors do not match, yet all were parts were sprayed together. They then arranged to collect my car the following Monday but then came on Tuesday the 20th of February. I am not getting any feedback and updates from the owner or MD Winny and her team and when I do, it is either half the story or some other story to keep the car there longer. The last update i received was that my car is now at VW, after they have been sending my car to alternate providers other than VW. I do not understand how this car was released to me without a thorough quality check ensuring that everything is 100% I have now paid 2 months car installments for a car that I do not have and this is really unfair to me as a consumer, paying for everything necessary but not getting results and regular updates. My broker also cannot seem to get anything out of them and also requested for this establishment to be removed from their list of approved Panel Beaters. I demand answers and RESULTS
0 replies
58 months ago
CAPITEC Unable to Change Debit Order Date
I am having an issue updating my debit order date for my credit card. I have contacted the Call Centre which advised me to go into a branch. I went into the branch at The Grove Mall in Pretoria and the consultant could not or did not know how to change the date and advised i need to come back with all my documents to "Restart" the credit application again in order for the date to change. I really do not understand this logic! How can your consultants not know how to change a date? They have inserted the incorrect date since i got the credit card and this has affected my credit rating as they are trying to debit the account 2 days before the actual date and keep receiving threatening SMSs stating "Failure to settle your arrears NOW will affect your chance of getting credit" I need to get this date updated URGENTLY!!!!
106 replies
58 months ago
FNB Pathetic Service for over 5 years!
I have been a FNB client for a very long time and I am still having a flag on their system advising that I am a risk. It has been 5 years that I have yet to receive feedback as to why the flag is still on the system. I have emailed them numerous times with little to no feedback. Back in 2016 they advised me to speak to NCR, which I did, but they are all giving me the run around, advising me to speak to the other party. I want this resolved and this flag removed from my name. They are quick to offer you policies, investments, cellphones, etc which obviously costs money but what if I required either a personal or home loan in the future? They WILL NEVER approve such things due to their own negligence Please resolve this urgently!!!
53 replies
95 months ago
PMD WORST INSURANCE EVER!!!
THIS IS BY FAR THE WORST INSURANCE EVER!!!! I WAS INVOLVED IN A MINOR ACCIDENT DAMAGING MY FRONT RIGHT HAND SIDE. THE REPAIRER ARE NOW BUSY WITH MY CAR AND FOUND THAT THERE ARE THINGS DAMAGED DUE TO THE ACCIDENT, BUT PMD ARE STATING THAT THERE IS NO WAY THAT IT WAS PART OF THE ACCIDENT. A CAR CANNOT BE REPAIRED WITH THOSE PARTS AND THEY CONTINUE DECLINING THE "EXTRA" PARTS CLAIMED TO HAVE MY CAR REPAIRED TO THE STANDARD IT WAS IN. I DONT UNDERSTAND HOW MY CAR CAN BE REPAIRED WITHOUT THE BROKEN/DAMAGED PARTS CAUSED BY THE ACCIDENT??? I WILL NEVER DEAL WITH SUCH USELESS PEOPLE AGAIN!
370 replies
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1 Star
5 (100%)