KS
Kerry Slatter-Christie
Active since Mar 2009
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
Over Promise and No Delivery
Pick n Pay ASAP app is unreliable in their delivery times and delivery time is only confirmed AFTER you checkout. I placed an order on a Sunday afternoon - 1.5 hours before the store closed. The app told me delivery would be that afternoon so I went ahead with the order (if the app had changed the delivery to Monday, I would not have proceeded with the order). Once I had ordered and checked out the delivery was changed to first thing Monday morning - this was unacceptable as I would be at work. I immediately called the help line to cancel the order but I got an extremely nice assistant who said she would contact the shop and make sure that the order would be delivered that afternoon. The app changed delivery back to Sunday afternoon, but it kept changing by 30 minutes, every 30 minutes, and I was then unable to cancel as the help line closed. I called early on Monday and cancelled and that was completed efficiently but the refund only goes to the Pick n Pay wallet. If you want the payment to be made to the card from which you paid it takes 3 - 10 days for the transfer!
1 reply
43 months ago
One employee can make a difference
My internet connection went down and I logged a ticket on Home-Connect's app, as they suggest. I waited for hours with no communication and then I phoned their call centre. The first person I got was not very helpful but then I phoned again and was lucky enough to get Khule. He should definitely be their employee of the month as he was so helpful, friendly and knowledgeable. But for Khule I have to admit that I would have changed my internet provider. But I'm still with Home-Connect and, if all their employees take a leaf out of Khule's book, they would be one of the best businesses in the country. Khule, you kept a customer.
0 replies
63 months ago
Production Line
Just a sausage factory - no personal service and my child has been back 3 times with incorrect fittings. Making an appointment is another nightmare. Find somewhere else where service is better and you are treated as a person not a number.
0 replies
63 months ago
Going the Extra Mile
Thank goodness for Yaaseen Allie at Police Clearance, as he managed to solve a fundamental problem and that is that you need to have your marriage certificate if you want a police clearance in your maiden name as well as in your married name. Without him I would have had to pay twice for the same information. Thanks for being so patient and helpful Yaaseen. You come highly recommended.
0 replies
63 months ago
Going the extra mile
Thank goodness for Yaaseen Allie at Police Clearance, as he managed to solve a fundamental problem and that is that you need to have your marriage certificate if you want a police clearance in your maiden name as well as in your married name. Without him I would have had to pay twice for the same information. Thanks for being so patient and helpful Yaaseen. You come highly recommended.
0 replies
65 months ago
Professional and Efficient Service
How great to find a business that still treats the customer as their number 1 priority. My solar panels were installed with huge attention to detail, by people who were professional and efficient. Communication was excellent so that I always knew when they were coming - as there was a bit of a weather delay; but I was told timeously so I suffered no inconvenience. Everyone was friendly and professional.
0 replies
65 months ago
Professional and Honest Business
When I found IMA on Hello Peter with 5 excellent reviews and no negative comments, I was a bit skeptical. However, IMA deserves every good review they get. They were so professional and organised - all I had to do was pay and they organised everything in transporting my 4x4 from Cape Town to Johannesburg. I was able to leave stuff in my car - covered; they didn't say that I had to remove everything and all my stuff arrived with the vehicle. They checked the car with me, jump started the battery (an old car) and got me on my way safely. I would fully recommend them if you need to have a vehicle moved.
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
2 (28.571428571428573%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)