MM
Malesedi M
Active since Jul 2018
2
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0
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Reviews
2 reviews2 months ago
Ayana failed delivery and delayed refund.
I placed an order with Ayana on 4 March. I received a delivery notification, followed by another message on 5 March stating that delivery could not be completed. Despite this, the tracking later showed the order as “delivered,” although I never received the parcel. I contacted support and was told the issue would be escalated and resolved within 24 working hours. This did not happen. After multiple follow-ups, I was informed that a refund would be processed. That was over 2 weeks ago, and I still have not received my refund. I was also recently promised a callback, which did not happen. The communication throughout has been vague and inconsistent, with repeated references to “escalations” but no accountability, no timelines being honoured, and no actual resolution. At this point, I do not want the order anymore. I am only requesting a full refund, which has already been promised but not fulfilled. If I do not receive my refund, I will escalate this matter further. I will also not be purchasing from Ayana again, whether online or in-store.
0 replies
96 months ago
KIA BRYANSTON CRASHED MY CAR
I am having the worst service ever with KIA BRYANSTON!! On the 6th June 2018 I took my Kia for service at the dealership in good trust. Later that day, the branch manager Trevor gave me a call to let me know they have crashed my car into a wall driving it to the washing bay. How does a dealership crash someone's car??? I went to have a look and found out they crashed the bumper, headlight and bonnet. They gave me a courtesy car which consumes more fuel than what I am used to, causing a major effect to my finances as I use my car to travel long distance (160kms) to and from work everyday. They tried to come up with a resolution to replace my damaged car with a new one, but it didn't work out as the amount was working out pretty high for me. I then asked them to go on and repair my car and compensate me because the value of my car will obviously depreciate after the accident, plus I have incurred a lot of stress from all of this and also spending a lot more money on fuel from the loan car they gave me. My main problem with these people is that they have the WORST communication or NO communication at all!!! I constantly have to call and follow up with them, no one bothers to give me a call or update me on how far the repairs of my car is. I have tried to take it up with the regional manager, Abdul, but it doesn't look like his influence has any effect. I cannot keep going to the dealership all the time because I am at work from 8:30am - 5pm Monday to Friday. They damaged my property and this is not the kind of treatment I am expecting, I have tried to work with them to reach the best possible solution but it looks like I have to involve my lawyer now.
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