K A

Don't waste your money - rude service and terrible product

Initial free review was good so I bought a package for £129 for new CV and cover letter. The process was supposed to start within a couple of days and yet it was over a week before they assigned a writer, then she said she'd send her first draft that day and 2 days later I still hadn't received anything, and when I emailed her, she asked for my CV in a different format! So clearly hadn't even begun yet. The first draft was still very text heavy and didn't achieve what I had asked for and I ended up doing more work on it than she did. She didn't send back any significant changes after that even though it's supposed to be a "collaborative" process with multiple revisions. She didn't answer any of my questions and then was flat out rude! When I complained to the support team, they just said they would pass on my concerns to her! appalling service and I would definitely not recommend.