Niresh H

Dishonest Spares dealership

hi, on Tuesday 24 July 2018 , I was on the internet searching for a steering rack for an Audi A4 2010 ,and came across this website that advertised one for R2009.00,so I called and spoke to a gentlemen, enquiring about this specific part, to which he replied he has one in stock , but not for the price advertised rather R3500.00, so ok , I needed the spare, and told him I will see him later that afternoon to fetch the part. once I got there I had a look at the steering rack and told him I don't have a sample as the old one was still on my vehicle, but gave him a complete description of the vehicle. he assured me that the part was correct and even went onto some website to show me the part was correct ,I the ask him should this part be incorrect can I bring it back to which he replied YES SURE .This was at 16:50 on the 24th. On the 25th at 08:30 I took the part to my mechanic and he started to work on my vehicle , when he removed the old one and placed it next to the one I purchased , guess what ? the two was not the same. The mechanic contacted me to let me know that the part was incorrect. I then contacted the gentlemen at Oasis to let know that the part was incorrect , he replied he is going to make a few calls and put the word out for the correct part, I waited and waited and waited then tried to call him again as he did not take my calls .So I decided to go and fetch the part for my mechanic and go back to Oasis , When I got there a lady told me he is unavailable ,so I told her about my situation and she replied there is NOTTING THEY CAN DO, I asked her what must I do with a part which I have no use for ,she just walked away , I tried calling the gentlemen again and again still no answer. So I took that steering rack and went to Audi which they have matched to part no. AND GUESS WHAT ? THE PART THAT OASIS SUPPLIED ME WAS FOR AN A6 and NOT for A4 as requested by me. They strip the vehicles to remove the parts and you tell me that he had no idea where that has come out from ?he knew and wanted to make quick money off me , cannot believe that in this day what times being so difficult you can get such dishonest cheats and liars, I had to take a loan to purchase this part and now have something which I have no use for and take another loan to purchase the correct part.