RC
Rudhir C
Active since Aug 2018
2
Reviews
0
Industries
Reviews
2 reviews8 months ago
Zelia was extremely friendly and helpful to assisting me on a qoute, she accommodated my needs and schedule calls with me through the day when i was available to get the qoute completed, she beat my current premiums by around 38% while maintaining the sam
Zelia was extremely friendly and helpful to assisting me on a qoute, she accommodated my needs and schedule calls with me through the day when i was available to get the qoute completed, she beat my current premiums by around 38% while maintaining the same cover and benefits, in fact with a few more benefits. She was knowledgeable on the product and professional in her communication. Well done to Zelia and Santam
53 replies
94 months ago
It doesn't get worse than accesspoint
Back in April i logged a call to access point who at the time was my ISP this was around the 26th-27th of April, after a few days and a lot of calls to them to find out when they would take a look they finally came out and took a look at the issue and they were unable to resolve the issues and I moved to a new provider after having no service from accesspoint for sometime the cancellation was sent through on the 7th of May and i was told i would be refunded the amount that was debited from my account for May and the few days in April as no service was provided but i was still charged for it. a few weeks later and alot of emails from me to accesspoint i finally received a credit note....its now August more than 3 months and i still have not received the money back in my account. They requested my banking details on the 7th of July and then never got back to me, i sent follow up mails on the 23rd of July which i got no response to again on the 26th and again this morning (1st of August) i find this extremely annoying and ridiculous to the point that i felt i need to write this review. they do not provide feedback or any updates in a timely manner , In my opinion this is one of the worst experiences with a service provider. Super Quick to take your money and then a snails pace to give it back.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)