AP
Access Point
Unclaimed Business
AP
Access Point
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRC
Richard C
1 reviews | Active since Jan 2020
26 Dec 2019, 07:06
No Service from Service Provider
I have a holiday home in Ballito. Whenever I go to stay there, I contact Access Point Technologies and ask them to switch on my broadband/fibre/internet service. This I did on Monday 9th December by a personal e-mail to my contact at Access Point. He informed me that, although he no longer works at Access Point, he would see that the service was restored in time for my Wednesday 11th December arrival. Apparently, his powers of persuasion have deteriorated as my service wasn’t on when I arrived. On Thursday 12th, I phoned Access Point call centre and explained my situation. I was told that my query would be attended to but the gentlemen in the call centre couldn’t tell me how long it would take. The following day I called again and spoke to Ian and he could find no record of my call, so I went through my request again, I explained that I needed the facility to run my business and pay salaries, and he promised it would be marked urgent. When I phoned on Friday and spoke to Hein, he said he would speak to his manager and phone me back. He ‘phoned back a few minutes later to ask what type of service I had but I never heard from him again. When I ‘phoned on Saturday, Sunday and Monday the call centre voice eventually told me I should send an e-mail or contact their website. Unfortunately, it didn’t take any notice when I pointed out that I didn’t have any internet by which to achieve this. It also appeared that I was dealing with a company called Link-up who had taken over Access Point (at least from a service point of view). On Tuesday, 17th December I called again at 9h15. Nelius picked up the call and I asked to be put through to his manager. He put me through to a gentleman who called himself Hannes and who informed me that he was a director of Link-up. He explained that I needed to put my request in writing and that if I did that (by sending him an e-mail) he would have my service switched on in 15 minutes and I should call him back in 15 minutes if wasn’t working. I sent the e-mail and ‘phoned back an hour later to be told that Hannes was in a meeting but would call me back as soon as he was available. This happened around 11 a.m. at which time he told me that I would have to pay in advance (something I had never been asked to do I the past) and Access Point accounts department had sent me an invoice accordingly, Some time later I received an invoice (for what I assumed was 1 month’s service) which I paid immediately using my telephone banking app. (Access Point being one of my stored recipients from previous dealings). On Wednesday I sent an e-mail asking when I should expect to be connected – no response. By Friday I still had no service (or any communication) so I contacted Hannes (who turns out to be the Managing Director of Link-up). He responded to say that a) He cannot assist me and b) he has no authority to switch on client accounts. [Somewhat of a demotion after being able to switch on my service in 15 minutes a week and a half earlier]. I then wrote back to him and the Accounts department at Access Point asking for my money back. On Saturday, he responded, stating that he thinks I am confused and stating that it was my fault because Access Point hadn’t received the bank’s proof of payment (despite the fact that I had sent him a copy as well as the one to the Access Point e-mail address that they have always used in the past). He suggested that I sent another (3rd) POP to a different address at Access Point with a copy to him and he would escalate the matter. This I did on Sunday. First thing Monday morning I called Access Point again and the second time I called, a technician ‘phoned me back telling me that Access Point was closed until 5th January! (and, therefore, I could not expect to get connected until next year).
Helpful (0)
|Replies (0)RC
Richard C
1 reviews | Active since Jan 2020
26 Dec 2019, 07:06
No Service from Service Provider
I have a holiday home in Ballito. Whenever I go to stay there, I contact Access Point Technologies and ask them to switch on my broadband/fibre/internet service. This I did on Monday 9th December by a personal e-mail to my contact at Access Point. He informed me that, although he no longer works at Access Point, he would see that the service was restored in time for my Wednesday 11th December arrival. Apparently, his powers of persuasion have deteriorated as my service wasn’t on when I arrived. On Thursday 12th, I phoned Access Point call centre and explained my situation. I was told that my query would be attended to but the gentlemen in the call centre couldn’t tell me how long it would take. The following day I called again and spoke to Ian and he could find no record of my call, so I went through my request again, I explained that I needed the facility to run my business and pay salaries, and he promised it would be marked urgent. When I phoned on Friday and spoke to Hein, he said he would speak to his manager and phone me back. He ‘phoned back a few minutes later to ask what type of service I had but I never heard from him again. When I ‘phoned on Saturday, Sunday and Monday the call centre voice eventually told me I should send an e-mail or contact their website. Unfortunately, it didn’t take any notice when I pointed out that I didn’t have any internet by which to achieve this. It also appeared that I was dealing with a company called Link-up who had taken over Access Point (at least from a service point of view). On Tuesday, 17th December I called again at 9h15. Nelius picked up the call and I asked to be put through to his manager. He put me through to a gentleman who called himself Hannes and who informed me that he was a director of Link-up. He explained that I needed to put my request in writing and that if I did that (by sending him an e-mail) he would have my service switched on in 15 minutes and I should call him back in 15 minutes if wasn’t working. I sent the e-mail and ‘phoned back an hour later to be told that Hannes was in a meeting but would call me back as soon as he was available. This happened around 11 a.m. at which time he told me that I would have to pay in advance (something I had never been asked to do I the past) and Access Point accounts department had sent me an invoice accordingly, Some time later I received an invoice (for what I assumed was 1 month’s service) which I paid immediately using my telephone banking app. (Access Point being one of my stored recipients from previous dealings). On Wednesday I sent an e-mail asking when I should expect to be connected – no response. By Friday I still had no service (or any communication) so I contacted Hannes (who turns out to be the Managing Director of Link-up). He responded to say that a) He cannot assist me and b) he has no authority to switch on client accounts. [Somewhat of a demotion after being able to switch on my service in 15 minutes a week and a half earlier]. I then wrote back to him and the Accounts department at Access Point asking for my money back. On Saturday, he responded, stating that he thinks I am confused and stating that it was my fault because Access Point hadn’t received the bank’s proof of payment (despite the fact that I had sent him a copy as well as the one to the Access Point e-mail address that they have always used in the past). He suggested that I sent another (3rd) POP to a different address at Access Point with a copy to him and he would escalate the matter. This I did on Sunday. First thing Monday morning I called Access Point again and the second time I called, a technician ‘phoned me back telling me that Access Point was closed until 5th January! (and, therefore, I could not expect to get connected until next year).
0
Replies (0)DE
Dorian E
1 reviews | Active since Jan 2020
12 Dec 2019, 11:12
Don’t use Access Point Technologies Ballito!!!
Unbelievably poor service Don’t answer phones or emails so impossible to get hold of System off much of the time and don’t react to fix when you actually go into their office in Simbithi Don’t go near them!!!
Helpful (0)
|Replies (0)DE
Dorian E
1 reviews | Active since Jan 2020
12 Dec 2019, 11:12
Don’t use Access Point Technologies Ballito!!!
Unbelievably poor service Don’t answer phones or emails so impossible to get hold of System off much of the time and don’t react to fix when you actually go into their office in Simbithi Don’t go near them!!!
0
Replies (0)VN
RC
Rudhir C
1 reviews | Active since Jan 2020
1 Aug 2018, 08:37
It doesn't get worse than accesspoint
Back in April i logged a call to access point who at the time was my ISP this was around the 26th-27th of April, after a few days and a lot of calls to them to find out when they would take a look they finally came out and took a look at the issue and they were unable to resolve the issues and I moved to a new provider after having no service from accesspoint for sometime the cancellation was sent through on the 7th of May and i was told i would be refunded the amount that was debited from my account for May and the few days in April as no service was provided but i was still charged for it. a few weeks later and alot of emails from me to accesspoint i finally received a credit note....its now August more than 3 months and i still have not received the money back in my account. They requested my banking details on the 7th of July and then never got back to me, i sent follow up mails on the 23rd of July which i got no response to again on the 26th and again this morning (1st of August) i find this extremely annoying and ridiculous to the point that i felt i need to write this review. they do not provide feedback or any updates in a timely manner , In my opinion this is one of the worst experiences with a service provider. Super Quick to take your money and then a snails pace to give it back.
Helpful (0)
|Replies (0)RC
Rudhir C
1 reviews | Active since Jan 2020
1 Aug 2018, 08:37
It doesn't get worse than accesspoint
Back in April i logged a call to access point who at the time was my ISP this was around the 26th-27th of April, after a few days and a lot of calls to them to find out when they would take a look they finally came out and took a look at the issue and they were unable to resolve the issues and I moved to a new provider after having no service from accesspoint for sometime the cancellation was sent through on the 7th of May and i was told i would be refunded the amount that was debited from my account for May and the few days in April as no service was provided but i was still charged for it. a few weeks later and alot of emails from me to accesspoint i finally received a credit note....its now August more than 3 months and i still have not received the money back in my account. They requested my banking details on the 7th of July and then never got back to me, i sent follow up mails on the 23rd of July which i got no response to again on the 26th and again this morning (1st of August) i find this extremely annoying and ridiculous to the point that i felt i need to write this review. they do not provide feedback or any updates in a timely manner , In my opinion this is one of the worst experiences with a service provider. Super Quick to take your money and then a snails pace to give it back.
0
Replies (0)TS
Tracy S
1 reviews | Active since Jan 2020
19 Jun 2018, 10:41
Unprofessional service
I just relocated to Durban and had to get Wi-Fi because of my husband's business. I had to pay reconnection fees and also a month's payment. I have had endless problems with them I can only get service in the study where they installed it and in the rooms next to the study. We stay in a double story so I don't get any service down stairs. I have spoken to them with this regard and it's been 3 months now and it's still not sorted out. I get one promise after the next and nothing happens. Now I'm paying R907 a month for a service I'm not getting and spending money on Data so that I can work. It's costing me a fortune every month just to get access to internet while paying for a service I'm not getting.
Helpful (0)
|Replies (0)TS
Tracy S
1 reviews | Active since Jan 2020
19 Jun 2018, 10:41
Unprofessional service
I just relocated to Durban and had to get Wi-Fi because of my husband's business. I had to pay reconnection fees and also a month's payment. I have had endless problems with them I can only get service in the study where they installed it and in the rooms next to the study. We stay in a double story so I don't get any service down stairs. I have spoken to them with this regard and it's been 3 months now and it's still not sorted out. I get one promise after the next and nothing happens. Now I'm paying R907 a month for a service I'm not getting and spending money on Data so that I can work. It's costing me a fortune every month just to get access to internet while paying for a service I'm not getting.
0
Replies (0)