TS
Tracy S
Active since Jun 2011
6
Reviews
0
Industries
Reviews
6 reviews46 months ago
UNPROFESSIONAL AND WORST SERVICE EVER
On the 3rd June 2022 a email was sent to please change ownership of the service from my daughter in law to my husband (which has still not been done). We have paid our monthly service fee as normal. We have not had service for 25 days as of today. I have been phoning sending emails and get no joy from Vox or vumatel. On Friday they changed the Fibre box in the house and said in 30 minutes we will get a sms with a reference number (still awaiting this sms). Vox informed me that they had sent it to be esculated twice and still nothing has been done. On Monday I phoned vumatel and they said they have not received any escalations from Vox. The technician that installed the box came on Monday and said the line or box must be configured for it to work properly. I phoned vumatel again and they said they will send it to the technician and as of today 23rd 11:38 I still have not received or had a call from them to fix this problem. I am feed up and disgusted with this service.
268 replies
58 months ago
Great service & sixty60 app
Checker Salt Rock have got the best service ever now with the Covid there sixty60 service is awesome. There delivery personnel are always smiling and very friendly. The only thing about the sixty60 app is your loyalty card is not active and also you can buy alcohol but not cigarettes is it possible to add these two to the app.
0 replies
74 months ago
POOR SERVICE
My husband had to go and have a procedure done on the 17th Feb. We paid cash and sent the claims to Discovery to claim it back. By the 13th March I still had no response from them phoned claim department they tell me that our bank rejected the payment. So I phone our bank and they tell me that they will never reject a payment. I must email discovery again and ask for proof of rejection. And again no response today 24th March phone them again the first person tells me sorry the copy in blurry ask to speak to a supervisor hold on for 20min 53sec no one comes back to me. Phone again speak to someone else she tells me that they payment was rejected again so I ask to speak to a supervisor again hold on from 12min and get cut off. For the amount of money paid on a monthly bases for very very poor service.
105 replies
84 months ago
Bad Service
I have been with Multichoice for many many years and recently relocated to KZN but I still have a house in JHB on the 11 May I had a compact package installed in my JHB house and in KZN in have premium. So on the 11th I connected my decoder in JHB and a bedit order of R305.77 went of my account which I understand and is correct. The 16th I get a SMS to say that my account has been suspended I need to pay another R279 I phone customer care and I was told to pay R159 because the put the amount outstanding for my box office in that amount so I pay the amount of R159 and straight away get a message to say it's not enough I still need to pay R143. Now before this amount i have already paid R464.77 for my compact package of R399 my dstv is still suspended. If this is not sorted I will be cancelling all my subscriptions.
0 replies
92 months ago
Theft
My daughter was admitted this morning for chronic pain ward 4. This morning at about 7:45 a man went into the ward and sat in the corner my daughter went the the bathroom and this man took her phone and left. No 1. Why was he not stopped at the nurse station because it's not visiting hours. No 2. They chased him but why was security not phoned down stairs to stop this ass@#& . No 3. Why can't anyone give us answers.
315 replies
95 months ago
Unprofessional service
I just relocated to Durban and had to get Wi-Fi because of my husband's business. I had to pay reconnection fees and also a month's payment. I have had endless problems with them I can only get service in the study where they installed it and in the rooms next to the study. We stay in a double story so I don't get any service down stairs. I have spoken to them with this regard and it's been 3 months now and it's still not sorted out. I get one promise after the next and nothing happens. Now I'm paying R907 a month for a service I'm not getting and spending money on Data so that I can work. It's costing me a fortune every month just to get access to internet while paying for a service I'm not getting.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)