It doesn't get worse than accesspoint

Back in April i logged a call to access point who at the time was my ISP this was around the 26th-27th of April, after a few days and a lot of calls to them to find out when they would take a look they finally came out and took a look at the issue and they were unable to resolve the issues and I moved to a new provider after having no service from accesspoint for sometime the cancellation was sent through on the 7th of May and i was told i would be refunded the amount that was debited from my account for May and the few days in April as no service was provided but i was still charged for it. a few weeks later and alot of emails from me to accesspoint i finally received a credit note....its now August more than 3 months and i still have not received the money back in my account. They requested my banking details on the 7th of July and then never got back to me, i sent follow up mails on the 23rd of July which i got no response to again on the 26th and again this morning (1st of August) i find this extremely annoying and ridiculous to the point that i felt i need to write this review. they do not provide feedback or any updates in a timely manner , In my opinion this is one of the worst experiences with a service provider. Super Quick to take your money and then a snails pace to give it back.